Compare Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs eKomi

Customer Alliance

Reputation Manager (by Customer Alliance)

42 reviews
TrustYou

TrustYou (Reputation)

251 reviews
eKomi

eKomi

0 reviews

Compare Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs eKomi

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs eKomi. Find out which Reputation Management is right for you based on realtime data from 293 verified hotelier reviews across 67 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 48)

4.7
42 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 48)

4.4
251 reviews
View profile
eKomi

eKomi

Ranked 27 (out of 48)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

86 HTScore Icon

TrustYou (Reputation)

99 HTScore Icon

eKomi

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

42 verified reviews

TrustYou (Reputation)

251 verified reviews

eKomi

0 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

93%

TrustYou (Reputation)

88%

eKomi

0%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

TrustYou (Reputation)

4.5

eKomi

0
ROI

Reputation Manager (by Customer Alliance)

4.3

TrustYou (Reputation)

4.3

eKomi

0
Implementation

Reputation Manager (by Customer Alliance)

4.8

TrustYou (Reputation)

4.3

eKomi

Not enough data available
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

eKomi

0

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

TrustYou (Reputation)

eKomi

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

eKomi

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
TrustYou
vs.
eKomi

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Boutiques - 14%
Bed & Breakfast & Inns - 12%
Resorts - 10%

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%

eKomi

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients

Reputation Manager (by Customer Alliance)

TrustYou (Reputation)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Pricing Available By Request

eKomi has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

eKomi

Pricing Available By Request
eKomi has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
TrustYou
vs.
eKomi

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Immediate and complete

Digital Marketing Specialist from (Italy)

TrustYou (Reputation)

JHL Collections Sees Significant Score Increases Since Implementing TrustYou

Corporate Director of Quality & Continuous Improvement

eKomi

eKomi doesn’t have any clients that have vouched for the product
Most Positive Review

Reputation Manager (by Customer Alliance)

Effective, not expensive and fast support

Manager

TrustYou (Reputation)

Thai City Centre Hotel Review of TrustYou

Human Resources

eKomi

eKomi doesn’t have any clients that have vouched for the product
Most Critical

Reputation Manager (by Customer Alliance)

Great product

Verkaufsleiterin

TrustYou (Reputation)

Reputation management

Gastgeberin

eKomi

eKomi doesn’t have any clients that have vouched for the product
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

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General Info

Screenshots

eKomi doesn't have any screenshots

Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (18) Staff Collaboration Tools (1) Hotel Management Software (6)

TrustYou (Reputation)

Channel Managers (4) Hotel Management Software (6) Property Management Systems (14)

eKomi

Property Management Systems (1)
Recent Company Updates

Reputation Manager (by Customer Alliance)

Customer Alliance doesn’t have any recent company updates

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