Compare Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs GuestRevu

Customer Alliance

Reputation Manager (by Customer Alliance)

42 reviews
TrustYou

TrustYou (Reputation)

251 reviews
GuestRevu

GuestRevu

298 reviews

Compare Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs GuestRevu

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs GuestRevu. Find out which Reputation Management is right for you based on realtime data from 591 verified hotelier reviews across 103 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 48)

4.7
42 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 48)

4.4
251 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 48)

4.7
298 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

86 HTScore Icon

TrustYou (Reputation)

99 HTScore Icon

GuestRevu

100 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

42 verified reviews

TrustYou (Reputation)

251 verified reviews

GuestRevu

298 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

93%

TrustYou (Reputation)

88%

GuestRevu

94%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

TrustYou (Reputation)

4.5

GuestRevu

4.6
ROI

Reputation Manager (by Customer Alliance)

4.3

TrustYou (Reputation)

4.3

GuestRevu

4.6
Implementation

Reputation Manager (by Customer Alliance)

4.8

TrustYou (Reputation)

4.3

GuestRevu

4.6
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

TrustYou (Reputation)

GuestRevu

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
TrustYou
vs.
GuestRevu

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Boutiques - 14%
Bed & Breakfast & Inns - 12%
Resorts - 10%

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%

GuestRevu

Boutiques - 24%
Resorts - 13%
Bed & Breakfast & Inns - 11%
Featured clients

Reputation Manager (by Customer Alliance)

TrustYou (Reputation)

GuestRevu

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
TrustYou
vs.
GuestRevu

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Immediate and complete

Digital Marketing Specialist from (Italy)

TrustYou (Reputation)

JHL Collections Sees Significant Score Increases Since Implementing TrustYou

Corporate Director of Quality & Continuous Improvement

GuestRevu

Thank you GuestRevu

Assistant Resort Manager from Cape Town (South Africa)
Most Positive Review

Reputation Manager (by Customer Alliance)

Effective, not expensive and fast support

Manager

TrustYou (Reputation)

Thai City Centre Hotel Review of TrustYou

Human Resources

GuestRevu

Very happy with GuestRevu! It has been wonderful for our business!

Front of House Manager
Most Critical

Reputation Manager (by Customer Alliance)

Great product

Verkaufsleiterin

TrustYou (Reputation)

Reputation management

Gastgeberin

GuestRevu

World-class service since day one...and even better five years later

Director
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (18) Staff Collaboration Tools (1) Hotel Management Software (6)

TrustYou (Reputation)

Channel Managers (4) Hotel Management Software (6) Property Management Systems (14)

GuestRevu

Channel Managers (3) Hotel Management Software (7) Property Management Systems (16)
Recent Company Updates

Reputation Manager (by Customer Alliance)

Customer Alliance doesn’t have any recent company updates

GuestRevu

GuestRevu doesn’t have any recent company updates