Compare GuestService - Operational Excellence vs Knowcross (by Unifocus) vs Monscierge (Connect Staff)

Guest Service

GuestService - Operational Excellence

2 reviews
Unifocus

Knowcross (by Unifocus)

2 reviews
Monscierge

Monscierge (Connect Staff)

302 reviews

Compare GuestService - Operational Excellence vs Knowcross (by Unifocus) vs Monscierge (Connect Staff)

Staff Collaboration Tools vendor comparison between GuestService - Operational Excellence vs Knowcross (by Unifocus) vs Monscierge (Connect Staff). Find out which Staff Collaboration Tools is right for you based on realtime data from 306 verified hotelier reviews across 20 countries.

Guest Service

Guest Service

Ranked 25 (out of 53)

4.8
2 reviews
View profile
Unifocus

Unifocus

Ranked 24 (out of 53)

4.8
2 reviews
View profile
Monscierge

Monscierge

Ranked 6 (out of 53)

4.8
302 reviews
View profile

Ratings Summary

HT Score

GuestService - Operational Excellence

unranked HTScore Icon

Knowcross (by Unifocus)

unranked HTScore Icon

Monscierge (Connect Staff)

39 HTScore Icon
Popularity

GuestService - Operational Excellence

2 verified reviews

Knowcross (by Unifocus)

2 verified reviews

Monscierge (Connect Staff)

302 verified reviews
Likelihood to Recommend

GuestService - Operational Excellence

95%

Knowcross (by Unifocus)

95%

Monscierge (Connect Staff)

95%
Ease of Use

GuestService - Operational Excellence

5

Knowcross (by Unifocus)

5

Monscierge (Connect Staff)

4.7
ROI

GuestService - Operational Excellence

5

Knowcross (by Unifocus)

4

Monscierge (Connect Staff)

4.7
Implementation

GuestService - Operational Excellence

Not enough data available

Knowcross (by Unifocus)

Not enough data available

Monscierge (Connect Staff)

4.8
Customer Support

GuestService - Operational Excellence

4.5

Verified Customer Support

Knowcross (by Unifocus)

4.5

Verified Customer Support

Monscierge (Connect Staff)

4.9

Verified Customer Support

Certificate of Excellence

GuestService - Operational Excellence

Knowcross (by Unifocus)

Monscierge (Connect Staff)

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Message Templates

Open API

Templates

Message Templates

GuestService - Operational Excellence

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Knowcross (by Unifocus)

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Monscierge (Connect Staff)

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
Unifocus
vs.
Monscierge

Customers

Top 3 Segments

GuestService - Operational Excellence

Resorts - 100%
Motels - 0%
Hostels - 0%

Knowcross (by Unifocus)

Other - 50%
Extended Stay & Serviced Apartments - 50%
Resorts - 0%

Monscierge (Connect Staff)

Boutiques - 33%
Branded Hotels - 29%
Other - 18%
Featured clients

GuestService - Operational Excellence

Guest Service doesn’t have any featured brands available

Knowcross (by Unifocus)

Unifocus doesn’t have any featured brands available

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

GuestService - Operational Excellence

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Knowcross (by Unifocus)

Pricing Available By Request
Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Monscierge (Connect Staff)

Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Guest Service
vs.
Unifocus
vs.
Monscierge

What Customers Are Saying

Most Recent Review

GuestService - Operational Excellence

Hotel Guest App

Sakar from (Turkey)

Knowcross (by Unifocus)

Easy & Convinieance

Security Manager

Monscierge (Connect Staff)

Seamless setup from an empty slate to the perfect Information Center.

MIS Specialist
Most Positive Review

GuestService - Operational Excellence

Enhancing our review score

Quality Manager from (Turkey)

Knowcross (by Unifocus)

Overall Great Experience!!

Front Office Manager

Monscierge (Connect Staff)

Curated local recommendations at the guest's fingertips on the TV

Owner
Most Critical

GuestService - Operational Excellence

Enhancing our review score

Quality Manager from (Turkey)

Knowcross (by Unifocus)

Easy & Convinieance

Security Manager

Monscierge (Connect Staff)

Digital TV

Owner from
References

GuestService - Operational Excellence

Guest Service doesn’t have any references available

Knowcross (by Unifocus)

Unifocus doesn’t have any references available
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General Info

Screenshots
Integrations

GuestService - Operational Excellence

Guest Service doesn't have any integrations

Knowcross (by Unifocus)

Property Management Systems (6) In-Room Hotel Tablets (3) Guest Messaging Software (3)

Monscierge (Connect Staff)

Property Management Systems (1) Hotel Keyless Entry Systems (1)