Compare Amadeus Service Optimization – HotSOS vs ALICE Service Delivery by Actabl

Amadeus

Amadeus Service Optimization – HotSOS

31 reviews
Actabl

ALICE Service Delivery by Actabl

320 reviews

Compare Amadeus Service Optimization – HotSOS vs ALICE Service Delivery by Actabl

Staff Collaboration Tools vendor comparison between Amadeus Service Optimization – HotSOS vs ALICE Service Delivery by Actabl . Find out which Staff Collaboration Tools is right for you based on realtime data from 351 verified hotelier reviews across 29 countries.

Amadeus

Amadeus

Ranked 10 (out of 56)

3.9
31 reviews
View profile
Actabl

Actabl

Ranked 2 (out of 56)

4.7
320 reviews
View profile

Ratings Summary

HT Score

Amadeus Service Optimization – HotSOS

25 HTScore Icon

ALICE Service Delivery by Actabl

91 HTScore Icon
Popularity

Amadeus Service Optimization – HotSOS

31 verified reviews

ALICE Service Delivery by Actabl

320 verified reviews
Likelihood to Recommend

Amadeus Service Optimization – HotSOS

78%

ALICE Service Delivery by Actabl

93%
Ease of Use

Amadeus Service Optimization – HotSOS

4.4

ALICE Service Delivery by Actabl

4.7
ROI

Amadeus Service Optimization – HotSOS

4.1

ALICE Service Delivery by Actabl

4.5
Implementation

Amadeus Service Optimization – HotSOS

4.1

ALICE Service Delivery by Actabl

4.5
Customer Support

Amadeus Service Optimization – HotSOS

4.2

Verified Customer Support

ALICE Service Delivery by Actabl

4.6

Verified Customer Support

Certificate of Excellence

Amadeus Service Optimization – HotSOS

ALICE Service Delivery by Actabl

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Message Templates

Open API

Templates

Message Templates

Other

In app translation

Service Recovery/Escalation

Case Management

Amadeus Service Optimization – HotSOS

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

ALICE Service Delivery by Actabl

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Amadeus
vs.
Actabl
vs.

Customers

Top 3 Segments

Amadeus Service Optimization – HotSOS

Other - 71%
Resorts - 16%
Boutiques - 6%

ALICE Service Delivery by Actabl

Resorts - 22%
Boutiques - 20%
Luxury Hotels - 12%
Featured clients

Amadeus Service Optimization – HotSOS

Amadeus doesn’t have any featured brands available

ALICE Service Delivery by Actabl

Actabl doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Actabl Average Actabl

Amadeus Service Optimization – HotSOS

Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

ALICE Service Delivery by Actabl

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Amadeus
vs.
Actabl
vs.

What Customers Are Saying

Most Recent Review

Amadeus Service Optimization – HotSOS

Hotsos issues

PBX/Instant Service Center Manager

ALICE Service Delivery by Actabl

Review

GM from Wichita (United States of America)
Most Positive Review

Amadeus Service Optimization – HotSOS

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)

ALICE Service Delivery by Actabl

Super Simple!

Phone Operator
Most Critical

Amadeus Service Optimization – HotSOS

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)

ALICE Service Delivery by Actabl

Practicity

Call Center Agent
References

Amadeus Service Optimization – HotSOS

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort

ALICE Service Delivery by Actabl

Sylvie Fayolle
General Manager Parker Palm Springs

Chirstopher Jett
Managing Director Gabriel Nguyen Real Estate Group

John David Agosto
General Manager The Evelyn

General Info

Screenshots
Integrations

Amadeus Service Optimization – HotSOS

Concierge Software (2) Property Management Systems (6) Revenue Management Systems (1)

ALICE Service Delivery by Actabl

Hotel Management Software (3) Property Management Systems (9) Hotel Maintenance Software (1)