Compare INTELITY Guest Experience Management System (GEMS) vs Amadeus Service Optimization – HotSOS

INTELITY

INTELITY Guest Experience Management System (GEMS)

31 reviews
Amadeus

Amadeus Service Optimization – HotSOS

31 reviews

Compare INTELITY Guest Experience Management System (GEMS) vs Amadeus Service Optimization – HotSOS

Staff Collaboration Tools vendor comparison between INTELITY Guest Experience Management System (GEMS) vs Amadeus Service Optimization – HotSOS . Find out which Staff Collaboration Tools is right for you based on realtime data from 62 verified hotelier reviews across 10 countries.

INTELITY

INTELITY

Ranked 8 (out of 56)

4.7
31 reviews
View profile
Amadeus

Amadeus

Ranked 10 (out of 56)

3.9
31 reviews
View profile

Ratings Summary

HT Score

INTELITY Guest Experience Management System (GEMS)

28 HTScore Icon

Amadeus Service Optimization – HotSOS

25 HTScore Icon
Popularity

INTELITY Guest Experience Management System (GEMS)

31 verified reviews

Amadeus Service Optimization – HotSOS

31 verified reviews
Likelihood to Recommend

INTELITY Guest Experience Management System (GEMS)

94%

Amadeus Service Optimization – HotSOS

78%
Ease of Use

INTELITY Guest Experience Management System (GEMS)

4.6

Amadeus Service Optimization – HotSOS

4.4
ROI

INTELITY Guest Experience Management System (GEMS)

4.6

Amadeus Service Optimization – HotSOS

4.1
Implementation

INTELITY Guest Experience Management System (GEMS)

4.4

Amadeus Service Optimization – HotSOS

4.1
Customer Support

INTELITY Guest Experience Management System (GEMS)

4.7

Verified Customer Support

Amadeus Service Optimization – HotSOS

4.2

Verified Customer Support

Certificate of Excellence

INTELITY Guest Experience Management System (GEMS)

Amadeus Service Optimization – HotSOS

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Message Templates

Open API

Templates

Message Templates

Other

SMS text messaging

Secured Data Protection

Guest History

INTELITY Guest Experience Management System (GEMS)

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

Amadeus Service Optimization – HotSOS

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

INTELITY
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Amadeus
vs.

Customers

Top 3 Segments

INTELITY Guest Experience Management System (GEMS)

Resorts - 35%
Boutiques - 29%
Casinos - 10%

Amadeus Service Optimization – HotSOS

Other - 71%
Resorts - 16%
Boutiques - 6%
Featured clients
-

Amadeus Service Optimization – HotSOS

Amadeus doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

INTELITY Guest Experience Management System (GEMS)

Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Amadeus Service Optimization – HotSOS

Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
INTELITY
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Amadeus
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What Customers Are Saying

Most Recent Review

INTELITY Guest Experience Management System (GEMS)

Excellent System Integration and Digital Enablement for guests

CIO

Amadeus Service Optimization – HotSOS

Hotsos issues

PBX/Instant Service Center Manager
Most Positive Review

INTELITY Guest Experience Management System (GEMS)

Great product for connecting with guests

Business Analyst

Amadeus Service Optimization – HotSOS

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)
Most Critical

INTELITY Guest Experience Management System (GEMS)

Excellent Tech Tools to provide great service

General Manager

Amadeus Service Optimization – HotSOS

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)
References
-

Amadeus Service Optimization – HotSOS

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort

General Info

Screenshots
Integrations

INTELITY Guest Experience Management System (GEMS)

Property Management Systems (7) Staff Collaboration Tools (1) Hotel Management Software (2)

Amadeus Service Optimization – HotSOS

Concierge Software (2) Property Management Systems (6) Revenue Management Systems (1)