Compare SiteMinder Guest Engagement (Messaging) vs HelloShift (Guest)

SiteMinder

SiteMinder Guest Engagement (Messaging)

93 reviews
HelloShift

HelloShift (Guest)

120 reviews

Compare SiteMinder Guest Engagement (Messaging) vs HelloShift (Guest)

Guest Messaging Software vendor comparison between SiteMinder Guest Engagement (Messaging) vs HelloShift (Guest) . Find out which Guest Messaging Software is right for you based on realtime data from 213 verified hotelier reviews across 34 countries.

SiteMinder

SiteMinder

Ranked 8 (out of 66)

4.8
93 reviews
View profile
HelloShift

HelloShift

Ranked 13 (out of 66)

4.7
120 reviews
View profile

Ratings Summary

HT Score

SiteMinder Guest Engagement (Messaging)

81 HTScore Icon

HelloShift (Guest)

26 HTScore Icon
Popularity

SiteMinder Guest Engagement (Messaging)

93 verified reviews

HelloShift (Guest)

120 verified reviews
Likelihood to Recommend

SiteMinder Guest Engagement (Messaging)

96%

HelloShift (Guest)

93%
Ease of Use

SiteMinder Guest Engagement (Messaging)

4.8

HelloShift (Guest)

4.7
ROI

SiteMinder Guest Engagement (Messaging)

4.6

HelloShift (Guest)

4.7
Implementation

SiteMinder Guest Engagement (Messaging)

4.7

HelloShift (Guest)

4.7
Customer Support

SiteMinder Guest Engagement (Messaging)

4.8

Verified Customer Support

HelloShift (Guest)

4.6

Verified Customer Support

Certificate of Excellence

SiteMinder Guest Engagement (Messaging)

HelloShift (Guest)

Features

Unified Inbox

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Multi-Channel

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Automation

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upselling & Ancillaries

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Task & Request Management

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Surveys & Feedback

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Reporting & Analytics

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Compliance & Privacy

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Digital Registration & Check-in

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Pre-Stay

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

In-Stay & Post Stay

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Back-Office

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Artificial Intelligence

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Other

Open API

In app translation

Service Recovery/Escalation

SiteMinder Guest Engagement (Messaging)

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

HelloShift (Guest)

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

SiteMinder
vs.
HelloShift
vs.

Customers

Top 3 Segments

SiteMinder Guest Engagement (Messaging)

Boutiques - 27%
City Center Hotels - 19%
Resorts - 12%

HelloShift (Guest)

Boutiques - 41%
Branded Hotels - 10%
Resorts - 9%
Featured clients

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any featured brands available

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

Pricing Available By Request

HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

SiteMinder Guest Engagement (Messaging)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

HelloShift (Guest)

Pricing Available By Request
HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
SiteMinder
vs.
HelloShift
vs.

What Customers Are Saying

Most Recent Review

SiteMinder Guest Engagement (Messaging)

Helps improve business management

HelloShift (Guest)

Amazing Product

Group Sales & Service Manager
Most Positive Review

SiteMinder Guest Engagement (Messaging)

Love GuestJoy

Reception

HelloShift (Guest)

HelloShift has been a great tool for our hotel group. We have seen significant improvements in communication with our guests specifically, which is critical in Hospitality!

Regional Director of Operations from Irvine (United States)
Most Critical

SiteMinder Guest Engagement (Messaging)

The best Hotel CRM platform

General Manager

HelloShift (Guest)

I like most is that we can chat with guest. I enjoy the fast communication.

front desk from
References

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any references available
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General Info