Compare Sojern AI Smart Concierge vs Akia

Sojern

Sojern AI Smart Concierge

14 reviews
Akia

Akia

117 reviews

Compare Sojern AI Smart Concierge vs Akia

Guest Messaging Software vendor comparison between Sojern AI Smart Concierge vs Akia . Find out which Guest Messaging Software is right for you based on realtime data from 131 verified hotelier reviews across 8 countries.

Sojern

Sojern

Ranked 23 (out of 66)

4.9
14 reviews
View profile
Akia

Akia

Ranked 9 (out of 66)

4.9
117 reviews
View profile

Ratings Summary

HT Score

Sojern AI Smart Concierge

unranked HTScore Icon

Akia

77 HTScore Icon
Popularity

Sojern AI Smart Concierge

14 verified reviews

Akia

117 verified reviews
Likelihood to Recommend

Sojern AI Smart Concierge

98%

Akia

98%
Ease of Use

Sojern AI Smart Concierge

4.8

Akia

4.9
ROI

Sojern AI Smart Concierge

4.9

Akia

4.8
Implementation

Sojern AI Smart Concierge

4.9

Akia

4.7
Customer Support

Sojern AI Smart Concierge

5

Verified Customer Support

Akia

4.9

Verified Customer Support

Certificate of Excellence

Sojern AI Smart Concierge

Akia

Features

Unified Inbox

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Multi-Channel

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Automation

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upselling & Ancillaries

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Task & Request Management

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Surveys & Feedback

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Reporting & Analytics

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Compliance & Privacy

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Digital Registration & Check-in

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Pre-Stay

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

In-Stay & Post Stay

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Back-Office

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Artificial Intelligence

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Sojern AI Smart Concierge

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Akia

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

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Customers

Top 3 Segments

Sojern AI Smart Concierge

Boutiques - 21%
Other - 14%
Branded Hotels - 14%

Akia

Boutiques - 23%
Resorts - 13%
Vacation Rentals & Villas - 12%
Featured clients

Sojern AI Smart Concierge

Akia

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Sojern has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Sojern AI Smart Concierge

Pricing Available By Request
Sojern has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Akia

Pricing Available By Request
Akia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Sojern
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Akia
vs.

What Customers Are Saying

Most Recent Review

Sojern AI Smart Concierge

Overall nice

Digital Marketing Manager from (Turkey)

Akia

Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.

Owner
Most Positive Review

Sojern AI Smart Concierge

Amazing software

Founder & CEO from

Akia

So easy!

Sales & Events Manager
Most Critical

Sojern AI Smart Concierge

The feature of being able to see the reviews come in immediately is priceless

General Manager

Akia

Seamless Guest Servicing and Messaging

Property manager
References

Sojern AI Smart Concierge

Amanda Belmonte
VP of Franchise Services Advantage Hotels

Akia

Sandra Miller
Director of Sales and Marketing Glen Ivy Hot Springs

Benjamin Gray
General Manager The Bellmoor Inn and Spa

General Info