Compare Xperium (formerly Repup) vs Reputation Manager (by Customer Alliance) vs Revinate (Reputation)

Xperium

Xperium (formerly Repup)

18 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

40 reviews
Revinate

Revinate (Reputation)

147 reviews

Compare Xperium (formerly Repup) vs Reputation Manager (by Customer Alliance) vs Revinate (Reputation)

Reputation Management vendor comparison between Xperium (formerly Repup) vs Reputation Manager (by Customer Alliance) vs Revinate (Reputation). Find out which Reputation Management is right for you based on realtime data from 205 verified hotelier reviews across 49 countries.

Xperium

Xperium

Ranked 10 (out of 48)

4.5
18 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 48)

4.7
40 reviews
View profile
Revinate

Revinate

Ranked 3 (out of 48)

4.5
147 reviews
View profile

Ratings Summary

HT Score

Xperium (formerly Repup)

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

84 HTScore Icon

Revinate (Reputation)

91 HTScore Icon
Popularity

Xperium (formerly Repup)

18 verified reviews

Reputation Manager (by Customer Alliance)

40 verified reviews

Revinate (Reputation)

147 verified reviews
Likelihood to Recommend

Xperium (formerly Repup)

90%

Reputation Manager (by Customer Alliance)

93%

Revinate (Reputation)

90%
Ease of Use

Xperium (formerly Repup)

4.5

Reputation Manager (by Customer Alliance)

4.7

Revinate (Reputation)

4.6
ROI

Xperium (formerly Repup)

4.7

Reputation Manager (by Customer Alliance)

4.3

Revinate (Reputation)

4.3
Implementation

Xperium (formerly Repup)

4.7

Reputation Manager (by Customer Alliance)

4.8

Revinate (Reputation)

4.4
Customer Support

Xperium (formerly Repup)

4.7

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Revinate (Reputation)

4.5

Verified Customer Support

Certificate of Excellence

Xperium (formerly Repup)

Reputation Manager (by Customer Alliance)

Revinate (Reputation)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Social review tracking

Xperium (formerly Repup)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Revinate (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Xperium
vs.
Customer Alliance
vs.
Revinate

Customers

Top 3 Segments

Xperium (formerly Repup)

Resorts - 49%
City Center Hotels - 28%
Boutiques - 6%

Reputation Manager (by Customer Alliance)

Boutiques - 15%
Bed & Breakfast & Inns - 13%
City Center Hotels - 10%

Revinate (Reputation)

Resorts - 19%
Boutiques - 18%
Other - 16%
Featured clients
-

Reputation Manager (by Customer Alliance)

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Xperium has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

Xperium (formerly Repup)

Pricing Available By Request
Xperium has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate (Reputation)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Xperium
vs.
Customer Alliance
vs.
Revinate

What Customers Are Saying

Most Recent Review

Xperium (formerly Repup)

Using this tool for a long time - Love it!

General Manager

Reputation Manager (by Customer Alliance)

Efficient reputation management through CA

Head of Marketing from Innsbruck (Austria)

Revinate (Reputation)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

Xperium (formerly Repup)

The Review Management module is great

General Manager

Reputation Manager (by Customer Alliance)

Effective, not expensive and fast support

Manager

Revinate (Reputation)

I love revinate!!!

Marketing Coordinator
Most Critical

Xperium (formerly Repup)

Improvement needed

General Manager

Reputation Manager (by Customer Alliance)

Great product

Verkaufsleiterin

Revinate (Reputation)

Customer Journey All In One Place

Director of Marketing
References
-

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

-

General Info

Screenshots
Integrations

Xperium (formerly Repup)

Hotel Management Software (3) Property Management Systems (8) Channel Managers (1)

Reputation Manager (by Customer Alliance)

Property Management Systems (18) Staff Collaboration Tools (1) Hotel Management Software (6)

Revinate (Reputation)

Channel Managers (1) Booking Engine (5) Hotel Chatbots (2)
Recent Company Updates
-

Reputation Manager (by Customer Alliance)

Customer Alliance doesn’t have any recent company updates

-