Flexkeeping (Room Service)

4.9 (29 REVIEWS)

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HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Blanche, Yumiko, Damir + 10 more experts recommend Flexkeeping

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Flexkeeping (Room Service)

4.9 (29 REVIEWS)

Ranked 3 (out of 44) in Mobile Ordering & Room Service

Serve guests in the safest and fastest way possible: Digitally!

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Room Service) is the #3 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #111 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Flexkeeping (Room Service)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waiting.

View website

Capabilities

profile-empty-state.svg

Flexkeeping doesn’t have any benefits or use cases available

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

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7

Success Stories

11

References

35

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

12 | Small (10-24 room)

50 | Medium (25-74 room)

58 | Large (75-199 room)

56 | X-Large (200+ room)

Country

51 | Croatia

38 | Slovenia

17 | United Kingdom

15 | Australia

10 | United States of America

8 | Serbia

6 | Germany

5 | Austria

5 | Spain

4 | Costa Rica

4 | Italy

3 | Mexico

3 | Colombia

3 | Bulgaria

3 | Brazil

3 | Peru

2 | Argentina

1 | Belize

1 | Hungary

1 | Netherlands Antilles

1 | Panama

1 | Belgium

1 | Czech Republic

1 | Netherlands

1 | South Africa

1 | Singapore

Type

48 | Resorts

45 | Luxury Hotels

29 | City Center Hotels

27 | Branded Hotels

23 | Boutiques

19 | Hostels

15 | Bed & Breakfast & Inns

13 | Extended Stay & Serviced Apartments

11 | RV Parks & Campgrounds

8 | Limited Service & Budget Hotels

5 | Motels

4 | Airport/Conference Hotels

3 | Casinos

2 | Vacation Rentals & Villas

Region

141 | Europe

16 | South America

15 | Oceania

13 | North America

2 | Central America

1 | Asia Pacific

1 | Africa

Category

180 | Housekeeping Software

114 | Hotel Maintenance Software

63 | Staff Collaboration Tools

29 | Mobile Ordering & Room Service

20 | Concierge Software

19 | Guest Surveys & Feedback

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Hotelier Rating

Excellent
179
Very Good
7
Average
2
Poor
0
Terrible
1

Property Size

  • X-Small (2)
  • Small (12)
  • Medium (50)
  • Large (58)
  • X-Large (56)

Country

  • Croatia
    Croatia
    (51)
  • Slovenia
    Slovenia
    (38)
  • United Kingdom
    United Kingdom
    (17)
  • Australia
    Australia
    (15)
  • United States of America
    United States of America
    (10)
  • Serbia
    Serbia
    (8)
  • Germany
    Germany
    (6)
  • Austria
    Austria
    (5)
  • Spain
    Spain
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Italy
    Italy
    (4)
  • Mexico
    Mexico
    (3)
  • Colombia
    Colombia
    (3)
  • Bulgaria
    Bulgaria
    (3)
  • Brazil
    Brazil
    (3)
  • Peru
    Peru
    (3)
  • Argentina
    Argentina
    (2)
  • Belize
    Belize
    (1)
  • Hungary
    Hungary
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Panama
    Panama
    (1)
  • Belgium
    Belgium
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Netherlands
    Netherlands
    (1)
  • South Africa
    South Africa
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (141)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (15)
  • South America
    South America
    (16)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

Essential for Housekeeping & Maintenance

Director from 1 to 4 room in Vermont (Australia)

Verified
4 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost tracking on linen, amenities and room supplies
Country Australia
Director
X-Small Hotel
Ricardo from Flexkeeping replied
Thanks so much for taking the time to leave such great feedback. In Flexkeeping we value any improvement ideas to make our app always better.
8

Practical is intuitive

Gerente de Governança from 25-49 room Bed & Breakfast & Inn in (Brazil)

Verified
4 months ago
I like the agility between employee communication and the platform, the faster information is available to everyone, the faster we can resolve problems
Country Brazil
Gerente de Governança
Medium Hotel
9

The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved in terms of cleaning and maintenance of the hotel

Líder de HK en Selina Lima from 100 to 199 room Branded Hotel in Mira (Peru)

Verified
4 months ago
One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And in terms of maintenance, progress is being made and what is necessary is no longer forgotten and you can make a budget of what is going to...
Country Peru
Líder de HK en Selina Lima
Large Hotel
10

Excellent Experience with Flexkeeping, very flexible and willing to adjust

Manager Luxury Division from 200 to 499 room Boutique in Rovinj (Croatia)

Verified
4 months ago
- Very good software solution, easy to use for all level employees, goo value for money - Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company. - Solved and covers and improved our entire internal communication
Country Croatia
Manager Luxury Division
X-Large Hotel
10

fast, kind and professional support

Business Support Manager from 500+ room in Rovinj (Croatia)

Verified
4 months ago
- compliance with market trends - fast communication within Operations - ability to monitor room cleaning status - constant introduction of new functionalities - possibility of various analyzes
Country Croatia
Business Support Manager
X-Large Hotel
10

Unique system and great colaboration with the Flexkeeping team.

General Manager from 100 to 199 room Airport/Conference Hotel in Копаоник (Serbia)

Verified
8 months ago
The most of benefits comes with functionalities. Improving the operation and communicatio. Lot of statistic data very usseful for day to day operstion.
Country Serbia
General Manager
Large Hotel
10

Everyone must have Flexkeeping ??

Housekeeping manager from 100 to 199 room Resort in Banjol (Croatia)

Verified
16 months ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Country Croatia
Housekeeping manager
Large Hotel
10

the best thing we could get at the hotel, no more arguing about who ordered something to whom or not, who forgot to do something... the application gives us an accurate overview of who should and didn't do something

vodja gospodinjstva from 50-74 room Luxury Hotel in (Slovenia)

Verified
16 months ago
communication, transparency, statistics, inspection anytime and anywhere, laundry consumption, mini bar consumption, room inspection, forgotten items, maintenance work, repairs, tasks, bulletin board
Country Slovenia
vodja gospodinjstva
Medium Hotel
10

VLM Hotel Carolina & Villas

FOM from 100 to 199 room Branded Hotel in Rab (Croatia)

Verified
16 months ago
The flexkeeping program proved to be an excellent and purposeful program in communication with other departments, without which it is unimaginable to work.
Country Croatia
FOM
Large Hotel
10

Best company to support and improve your service and guest experience

Senior Sales Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
17 months ago
All their products are very user friendly and easy to adapt. Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
Country United Kingdom
Senior Sales Manager
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Increased Efficiency and Productivity: FlexKeeping provides a streamlined and automated solution for hotel housekeeping operations. By utilizing its advanced features, hotels can experience a significant boost in efficiency and productivity. The system helps in task assignment, tracking, and communication, ensuring that housekeeping staff can complete their duties promptly and with minimal errors.

Question:

What differentiates this product or service from the competition?

Answer:

Enhanced Guest Satisfaction: With FlexKeeping, hotels can maintain higher standards of cleanliness and service. The solution ensures that rooms are cleaned and prepared in a timely manner, contributing to an overall positive guest experience. The real-time updates and coordination offered by FlexKeeping help in addressing guest requests promptly and especially when integrated to Bowo, leading to increased satisfaction and positive reviews.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Optimized Resource Management: FlexKeeping enables hotels to optimize their housekeeping resources effectively. Through intelligent task allocation and real-time monitoring, the solution helps in managing staff workloads efficiently. This leads to a reduction in operational costs, as hotels can deploy the right number of staff to meet demand, avoiding overstaffing or underutilization of resources.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 10 recommend
Recommended by
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Jonas Melzer Business Development Director DACH @ RMS Cloud
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Blanche de Saint jacob Head of Sales @ Bowo
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Yumiko Pagnoux Partner Associate @ Mews
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Damir Knezevic @ Hoteza
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Elizabeth Lewis Senior Partner Marketing Manager @ Mews
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Jonas Melzer Business Development Director DACH @ RMS Cloud
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Karina Zaynagabdinova Customer Experience Manager @ Hoteza
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Are you a consultant or vendor that recommends Flexkeeping? Leave a recommendation

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Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

98%

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