IRIS

4.8 (27 REVIEWS)

HTR Score icon
HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The future of online F&B ordering - drives revenue, saves time and enhances the guest experience

IRIS Systems is popular in United States of America with 12 hoteliers leaving an average rating of 12.

Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, IRIS is the #4 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #133 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

IRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About IRIS
Founded in 2006 | Headquarters in London (United Kingdom) | 61 employees
IRIS F&B enables contactless mobile ordering, allowing guests to easily browse, order and pay - all from the comfort of their own devices. Ideal for both independents and hotel chains, staff can manage features and functionality so that the solution works to streamline operations. Integrations to leading POS, PMS and payment providers are available. Boost F&B spending and increase average check sizes when guests can order on their terms and don't have to flag down waiters, and delicious upsells are paired with the right menu items. Find out how hoteliers achieve an average of 20% increase in F&B revenue through order uplifts and reduce resource times by 3 minutes per order. Guest Directory and Digital Concierge software also available from IRIS providing a one stop guest experience platform.

Capabilities

Onboarding & implementation

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Available Add-ons & Modules

Guest App

Hotel Guest Apps
Provides a set of highly-configurable modules allowing hotels to provide outstanding digital experiences to their guests and staff.

INCLUDED

Guest Room Tablets

In-Room Hotel Tablets
Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive.

INCLUDED

Service Requests

Staff Collaboration Tools
IRIS® mobile concierge service requests prevent any miscommunication or language barrier for international guests, as well as increase guest satisfaction and boost revenue for hotels.

INCLUDED

In-Stay Feedback

Guest Surveys & Feedback
Capture and resolve any in-stay issues before guests leave negative reviews.

INCLUDED

Tips & Gratuity

Digital Tipping Solutions
Enable guests to tip via their mobile device with contactless payment methods via mobile app or web.

INCLUDED

Mobile Key

Hotel Keyless Entry Systems
Card-less room entry via web app or mobile app.

INCLUDED

Guest Directory

IRIS guest directory enables hotels to keep on top of the up-to-date information for their guests without endless reprint hassle from the staff.

INCLUDED

Pricing

Pricing Available By Request

IRIS Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare IRIS Systems to Top Alternatives

View top IRIS Systems alternatives
Get recommendation Image
Want to find out if IRIS Systems is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

2 | Medium (25-74 room)

4 | Large (75-199 room)

21 | X-Large (200+ room)

Country

12 | United States of America

3 | United Arab Emirates

2 | Spain

2 | United Kingdom

1 | Jordan

1 | Indonesia

1 | Netherlands

1 | Qatar

1 | Australia

1 | Germany

1 | Italy

1 | Thailand

Type

14 | Branded Hotels

12 | Luxury Hotels

6 | Resorts

3 | Hostels

2 | Airport/Conference Hotels

2 | Limited Service & Budget Hotels

2 | RV Parks & Campgrounds

1 | Boutiques

1 | City Center Hotels

Region

12 | North America

7 | Europe

5 | Middle East

2 | Asia Pacific

1 | Oceania

Category

27 | Mobile Ordering & Room Service

Hotelier Rating

Excellent
24
Very Good
1
Average
1
Poor
0
Terrible
1

Property Size

  • Medium (2)
  • Large (4)
  • X-Large (21)

Country

  • United States of America
    United States of America
    (12)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Spain
    Spain
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Jordan
    Jordan
    (1)
  • Indonesia
    Indonesia
    (1)
  • Netherlands
    Netherlands
    (1)
  • Qatar
    Qatar
    (1)
  • Australia
    Australia
    (1)
  • Germany
    Germany
    (1)
  • Italy
    Italy
    (1)
  • Thailand
    Thailand
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (5)
10

Mobile Dining Onboarding

Director of Outlets from 100 to 199 room Boutique in Amarillo (United States of America)

Verified
1 months ago
During the onboarding process, the team at Iris, especially Miguel, exhibited the utmost professionalism and provided valuable insights. They were always available to address any questions or concerns we had, and their expertise was evident in their responses. Their guidance and assistance made the entire experience smooth and hassle-free f...
Country United States of America
Director of Outlets
Large Hotel
10

Productive and user friendly.

F&B MANAGER from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
1 months ago
The system has demonstrated exceptional user-friendliness, eliciting positive feedback from our guests. Moreover, its implementation has resulted in tangible revenue gains for our organization.
Country United Kingdom
F&B MANAGER
X-Large Hotel
10

IRIS Mobile dining review

In Room Dining General Manager from 500+ room Branded Hotel in (Thailand)

Verified
3 months ago
*Great support from support team*order direct from customer *Full details for guest to decide when they need to order *easy interface to adjust or change *Help Operator with peak call or busy call income.
Country Thailand
In Room Dining General Manager
X-Large Hotel
10

Great app for guests confort and convinience!

F&B Manager from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
3 months ago
Associating pictures to the items for a visual aid is a must as it will help customers make their decision easily and have a perfect understanding of the item they are about to order. Once all items are synced between the app and EMC it is easy to manage the categories where you want to add the items to. Being able to have the name of the i...
Country United Kingdom
F&B Manager
X-Large Hotel
10

Deployment & Execution an IRIS Affirmation

Assistant Director of Food and Beverage from 200 to 499 room Resort in Dubai (United Arab Emirates)

Verified
3 months ago
Its customer team (Catalina & Mathew) A dream team indeed. From the first email to our final call professionalism at its best. ********** 10/5 Subject: Outstanding Implementation / Deployment of IRIS Mobile Dining I am writing to express my utmost satisfaction with the exceptional tech service provided by the IRIS support Desk team (Catalin...
Country United Arab Emirates
Assistant Director of Food and Beverage
X-Large Hotel
9

Mobile Dining Iris

B&F Coordinator from 200 to 499 room Luxury Hotel in Barcelona (Spain)

Verified
4 months ago
The ease of use, how intuitive the platform is and how easy it is to make changes. Great that you can also switch between languages.
Country Spain
B&F Coordinator
X-Large Hotel
10

Iris has been a great partner to work with.

Director of Restaurants from 500+ room Branded Hotel in Anaheim (United States of America)

Verified
5 months ago
Marina, Kate, Caralina & Graham were all great to work with. Great customer service. Nothing needs to be improved :)
Country United States of America
Director of Restaurants
X-Large Hotel
10

Revolutionary change

Director of Rooms from 100 to 199 room Luxury Hotel in Capriccioli (Italy)

Verified
6 months ago
The Company is as good as the people behind it. Thanks to the IRIS' Team we've managed to implement mobile dining in the shortest possible time and received all the necessary support, the overall onboarding process has been a very exciting journey! The whole idea of mobile dining system seemed to us very complex until we've met IRIS Custome...
Country Italy
Director of Rooms
Large Hotel
9

IRIS in room ordering system review

Director of IT from 50-74 room Luxury Hotel in München (Germany)

Verified
6 months ago
- Easy to admin for content and system settings, reliable and stable cloud based system, flexible configuration in rgards to languages, content and workflows
Country Germany
Director of IT
Medium Hotel
10

Great experience!

Dir. of Restaurants from 200 to 499 room Branded Hotel in Anaheim (United States of America)

Verified
8 months ago
The onboarding and support was prompt and catered to our property. Zhandra and Holly always followed up and were diligent with their support. We love the platform and look forward to expanding later on.
Country United States of America
Dir. of Restaurants
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation

Recommend empty

IRIS Systems hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Are you a consultant or vendor that recommends IRIS Systems? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Oracle Hospitality
Oracle Hospitality

91% recommended by 529 hotels

Property Management Systems
Amadeus
Amadeus

83% recommended by 154 hotels

Staff Collaboration Tools
Unifocus
Unifocus

84% recommended by 39 hotels

Staff Collaboration Tools
Stripe
Stripe

100% recommended by 2 hotels

Payments Processing Software
Vingcard
Vingcard

95% recommended by 143 hotels

Hotel Keyless Entry Systems
Planet
Planet

80% recommended by 102 hotels

Property Management Systems
Infor
Infor

80% recommended by 82 hotels

Property Management Systems
Guestware
Guestware

86% recommended by 22 hotels

Staff Collaboration Tools
Sonifi

This integration hasn’t been verified by Sonifi yet.

Sonifi

59% recommended by 12 hotels

Hospitality TV
Ireckonu
Ireckonu

88% recommended by 8 hotels


Support

Unverified

IRIS Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

Easyway

Mobile Ordering & Room Service

4.8 (279 REVIEWS)
product-company-logo

Flexkeeping

Mobile Ordering & Room Service

4.9 (189 REVIEWS)
product-company-logo

Guest Service

Mobile Ordering & Room Service

4.9 (28 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sponsored by SABA Hospitality

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .