RoomOrders

4.7 (29 REVIEWS)

HTR Score icon
HT Score  
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 7 (out of 44) in Mobile Ordering & Room Service

RoomOrders is a web-based solution that interconnects a guest with hospitality providers via their mobile phones, allowing them to order and pay from virtually anywhere.

RoomOrders is popular in Croatia with 11 hoteliers leaving an average rating of 11.

Ratings Summary

4.7
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RoomOrders is the #9 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #290 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

RoomOrders’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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27 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RoomOrders
Founded in 2018 | Headquarters in Newark (United States) | 19 employees
A global leader in digital hotel and resort F&B ecosystems, RoomOrders interconnects a guests smart phone with hotel on-site facilities - like kitchens, restaurants, gift shops, golf courses, camping grounds, rooftops, pool-sides and marinas - as well as surrounding vendors, from restaurants to fresh food markets, pharmacies, beauty and wellness, dry cleaners, casinos and tourist attractions.

Capabilities

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RoomOrders doesn’t have any benefits or use cases available

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Pricing

Pricing Available By Request

RoomOrders has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Medium (25-74 room)

5 | Large (75-199 room)

8 | X-Large (200+ room)

Country

11 | Croatia

3 | Australia

3 | Montenegro

3 | United States of America

2 | Spain

2 | Ukraine

2 | Serbia

1 | Italy

1 | Greece

1 | United Kingdom

Type

14 | Branded Hotels

11 | Luxury Hotels

4 | Resorts

3 | Boutiques

2 | Limited Service & Budget Hotels

1 | Bed & Breakfast & Inns

1 | Hostels

1 | RV Parks & Campgrounds

Region

23 | Europe

3 | North America

3 | Oceania

Category

29 | Mobile Ordering & Room Service

Hotelier Rating

Excellent
25
Very Good
3
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Medium (1)
  • Large (5)
  • X-Large (8)

Country

  • Croatia
    Croatia
    (11)
  • Australia
    Australia
    (3)
  • Montenegro
    Montenegro
    (3)
  • United States of America
    United States of America
    (3)
  • Spain
    Spain
    (2)
  • Ukraine
    Ukraine
    (2)
  • Serbia
    Serbia
    (2)
  • Italy
    Italy
    (1)
  • Greece
    Greece
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (23)
  • Oceania
    Oceania
    (3)
9

User Friendly & Easy Set Up!

Director of Restaurants from 100 to 199 room Branded Hotel in East Whiteland Township (United States of America)

Verified
3 years ago
Very efficient, specifically during Covid-19. Set up & updating features are extremely easy to learn. Ability to upsell items & add images is a great feature. Our guests are very happy with ease of use & ability to have "no contact" room service. Roomorders.com customer service has been friendly, reliable & quick to fix/address an issue...
Country United States of America
Director of Restaurants
Large Hotel
10

Fast, effective and great!

Country manager from 100 to 199 room Bed & Breakfast & Inn in Zagreb (Croatia)

Verified
3 years ago
Appreciate the easy and safe ordering method which only helps with my busy schedule. Also supports all safety measures in place from country to country
Country Croatia
Country manager
Large Hotel
10

RoomOrders has helped us increase F&B revenue without hiring additional staff

Owner from in Zagreb (Croatia)

Verified
3 years ago
We streamlined our ordering and delivery processes, reduced losses due to walkouts, and improved revenues with the built-in upselling feature. The RoomOrders team is always quick and helpful to address all our concerns.
Country Croatia
Owner
10

The future is now

General Manager and Board Member from 100 to 199 room Limited Service & Budget Hotel in Dubrovnik (Croatia)

Verified
3 years ago
Due to covid-19, the value of digital products like RoomOrders has been accelerated. Contactless ordering is an added bonus during these strange times and must not be overlooked, for guest experience and customer safety.
Country Croatia
General Manager and Board Member
Large Hotel
10

Fantastic Platform

General Manager from Branded Hotel in Boston (United States of America)

Verified
3 years ago
RoomOrders has been such an easy to use platform for our business especially now, during these unprecedented times. The flexibility of the software has allowed us to make changes and updates to our menu seamlessly. The support staff at RoomOrders is the true shining star. If ever we had questions or needed assistance with the software, I wa...
Country United States of America
General Manager
10

While the whole world goes digital, we sometimes lose track...

Executive Assistant Manager from Luxury Hotel in (Montenegro)

Verified
3 years ago
While the whole world goes digital, we sometimes lose track...of keeping the the customer experience centric. Roomorders is different. With its core for interacting and working on any device of our clients, an individualized app one has to install becomes redundant. The guests are using what they anyway use all the time, their very own devi...
Country Montenegro
Executive Assistant Manager
10

Hilton Kyiv - RoomOrders

Director of Operations from 200 to 499 room Branded Hotel in Kyiv (Ukraine)

Verified
3 years ago
We have been using room orders since a while now due to Covid-19 as we had to go to contactless menus. Not only is it efficient, easy and practical to use for both team members and guests, I believe that when Covid-19 is in the past we will continue to use it as it allows flexibility; immediate changes to the menu whenever needed and save...
Country Ukraine
Director of Operations
X-Large Hotel
10

the perfect element to add especially during these times

CEO from Limited Service & Budget Hotel in Split (Croatia)

Verified
3 years ago
The response from our guests has been very positive. I like how it is extremely efficient, easy to use and has been especially handy during these times to also offer as a"contactless menu" option
Country Croatia
CEO
10

Effeciancy for orders

Director from Boutique in Split (Croatia)

Verified
3 years ago
Room orders is especially great for our regular customers who know there order and dont need to wait for a waiter to serve them. It hasincreased the turn around of our tables .
Country Croatia
Director
10

Owner

Owner from Branded Hotel in Boston (United States of America)

Verified
3 years ago
Very simple to use. Our customers were extremely happy and we increased our sales. It’s easy to track the order and build database.
Country United States of America
Owner
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I believe this service is a great service for hoteliers and guests as well. It's a win-win for both parties because it's convenient, easy to use and has a lot of options. I think more hotels should try it out.

Question:

What differentiates this product or service from the competition?

Answer:

It's easy to use, the design looks nice and it's one of a kind. I believe what makes it different is that their UX is different and friendly. People like easy experiences and convenience is above all.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I believe a hotelier should try it at least for 30 days to see for himself. It doesn't matter what most people say, it needs to fit your needs so I recommend you try it out and see it for yourself. Otherwise, you will be wondering.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Alexander Novicov CEO @ IQD
RecommendationAvatar
Alexander Novicov CEO @ IQD
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Support

Unverified

RoomOrders has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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