aleno

5.0 (7 REVIEWS)

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0 out of 100
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Next-Gen Restaurant Management Software - For A New Era Of Hospitality

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Ratings Summary

5.0
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.9/5

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Achievements

Trending Product

This vendor's trending score is rising, aleno is the #10 most trending product in the Restaurant Management Software category (out of 141) and the #892 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

aleno’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About aleno
Founded in 2016 | Headquarters in Zürich (Switzerland) | 23 employees
aleno is the premier Restaurant Management Software that integrates with leading PMS. For perfect guest experiences and higher revenues. It automates a wide range of administrative processes, prevents no-shows and allows pre-orders and prepayments. It provides 360 degree customer view and valuable insights on the most important data from all connected systems. This allows processes to be designed even more optimally and saves a lot of work. So that employees in hotels and restaurants can focus on what is really important: the guest. Originally started as an idea for a totally new and independent reservation system, the Swiss-based software has become a “Digital Mind" for the restaurant industry. Numerous business applications can be integrated via open interface (REST API). For example Point of Sale (POS) Systems like Lightspeed, Property Management Systems such as Protel, Mailchimp, Google My Business, Reserve with Google and many more. The cloud solution provides comprehensive customer data across the entire guest journey in real time.

Capabilities

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aleno doesn’t have any benefits or use cases available

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Available Add-ons & Modules

Integration to Protel, Mews and Fidelio

Property Management Systems
With the integration of F&B and Rooms, this data is automatically merged, exchanged and displayed in both tools. This means that information does not have to be asked for again by staff, nor does it have to be revealed repeatedly by guests.

PREMIUM ADD-ON

Pricing

Pricing Available By Request

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Hotelier Rating

Excellent
7
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Medium (3)
  • X-Large (2)

Country

  • Switzerland
    Switzerland
    (4)
  • Austria
    Austria
    (2)
  • Germany
    Germany
    (1)

Region

  • Europe
    Europe
    (7)
10

Just the best restaurant management tool available

COO from 500+ room in Plainfeld (Austria)

Verified
11 months ago
Easy to handle. Many, Many features available. Great support!I have used ALENO in the past for a multi restaurant and hotel corporation and now in a new sector.
Country Austria
COO
X-Large Hotel
10

Best restaurant reservation management system I've seen so far. Especially for a hotel with a restaurant, the demands on certain functions are high. Here they are fulfilled.

Direktor from 25-49 room Luxury Hotel in Spiez (Switzerland)

Verified
12 months ago
Interfaces to PMS which makes it very exciting for hotels and makes central guest profiles possible. Interfaces to CRM systems. Easy management of reservations. Creation of events. Capture recurring reservations. Automatic mails. There are so many positives. Simply user administration. Seasons and closing times. But there is more. Provision...
Country Switzerland
Direktor
Medium Hotel
10

Indeed a reservation System made from restaurateurs for restaurateurs!

Project Manager from 25-49 room Boutique in Celerina/Schlarigna (Switzerland)

Verified
14 months ago
We appreciate aleno because it is easy to set-up and maintain in the admin part. We can be very flexible in the settings which can be changed for different outlets, shifts, days, yes even hours. Being able to change settings on a specific day without changing the normal shift settings is worth gold. The ability to customise not only your em...
Country Switzerland
Project Manager
Medium Hotel
10

Powerful RMS!

Hotel Owner from 50-74 room Boutique in Tübingen (Germany)

Verified
16 months ago
easy to learn and work with also the support is very quick, helpful and friendly. Event reservations are easy to make!
Country Germany
Hotel Owner
Medium Hotel
10

Manage and optimize easily F&b reservations

Head of Revenue from 200 to 499 room Luxury Hotel in Wien (Austria)

Verified
16 months ago
Aleno offers a great plaftorm which allows is to easily manage our reservations through various distribution channels for our bars, cafés and restaurants. The powerful shift management system ensures that we maximize seatings in every outlet. Aleno is able to use our branding at every touch point with our customers throughout the booking an...
Country Austria
Head of Revenue
X-Large Hotel
10

Great, also for small locations!

Owner from 5 to 9 room Bed & Breakfast & Inn in Andermatt (Switzerland)

Verified
16 months ago
Simple logical user interface, easy setup and intuitive for employees to us. Also very happy with support, as they a fast and helpful if you need extra support to fine tune the system.
Country Switzerland
Owner
X-Small Hotel
10

Professional and very supportive.

Geastronomy Manager from 1 to 4 room in Zürich (Switzerland)

Verified
16 months ago
The Team is very quick in responding to any kind of requests. They are as well very professional and supportive. The Software is easy handling, has a great "help your self option" and has a lot of possibilities to adapt to your needs.
Country Switzerland
Geastronomy Manager
X-Small Hotel
  • 1

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Integrations

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Lightspeed

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Lightspeed

0% recommended by 0 hotels

Restaurant Management Software

Support

Unverified

aleno has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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HT Score

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Recommended

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