RetailKey (by HotelKey)

2.0 (1 REVIEWS)

HTR Score icon
HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RetailKey (by HotelKey)

2.0 (1 REVIEWS)

Unranked in Restaurant Management Software

RetailKey provides a user-friendly interface to get your outlet up and running in no time.

Ratings Summary

2.0
Poor
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RetailKey (by HotelKey) is the #5 most trending product in the Restaurant Management Software category (out of 141) and the #396 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About RetailKey (by HotelKey)
Founded in 2015 | Headquarters in Carrollton (United States) | 150 employees
Whether you’re opening a new business or upgrading the system in your current operation, finding a point of sale that increases profitability and simplifies the employee and customer experience is key. HotelKey's POS system, RetailKey, is purpose-built and personalized to you and your company's needs, no matter the size or location. RetailKey gives you advanced inventory management capabilities, Intelligent reporting & analytics, easy payments, and more all on a 100% cloud-native system.

Capabilities

Manage on Multiple Devices

Predictive Ordering

Scan UPC Codes From Device

Waitstaff Table Assignment

Kitchen Display System

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HotelKey Average HotelKey

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0

Success Stories

6

References

7

Featured Customers

Success Stories

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HotelKey doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

5 | Small (10-24 room)

16 | Medium (25-74 room)

11 | Large (75-199 room)

1 | X-Large (200+ room)

Country

32 | United States of America

3 | Canada

Type

26 | Motels

19 | Bed & Breakfast & Inns

6 | Limited Service & Budget Hotels

3 | City Center Hotels

2 | Branded Hotels

2 | Resorts

1 | Boutiques

1 | Airport/Conference Hotels

1 | Extended Stay & Serviced Apartments

1 | Luxury Hotels

1 | Vacation Rentals & Villas

Region

35 | North America

Category

31 | Property Management Systems

15 | Hotel Management Software

1 | Restaurant Management Software

More Products by HotelKey

https://ucarecdn.com/e8f677e9-8be6-402f-8c72-044c078c25ab/-/crop/926x580/226,197/-/preview/
https://ucarecdn.com/c08b8c81-501a-459f-931c-e9aef7c37c21/-/crop/1099x687/152,137/-/preview/
https://ucarecdn.com/86a95d6e-4421-4693-af27-a1c4a7c073c4/-/crop/1254x783/0,220/-/preview/

Hotelier Rating

Excellent
28
Very Good
2
Average
3
Poor
3
Terrible
2

Property Size

  • X-Small (1)
  • Small (5)
  • Medium (16)
  • Large (11)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (32)
  • Canada
    Canada
    (3)

Region

  • North America
    North America
    (35)
4

Not full full service city hotels.

Director of rooms from 100 to 199 room City Center Hotel in Boston (United States of America)

Verified
10 months ago
Just that that I am able to login in anywhere but only have to because it makes so many errors.
Country United States of America
Director of rooms
Large Hotel
  • 1

Recommend empty

It looks like HotelKey is not recommended by any hotels

Check out the top 10 most recommended HotelKey alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.

Question:

What differentiates this product or service from the competition?

Answer:

HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
RecommendationAvatar
Haley Wolf Marketing Manager @ M3
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Brent McMahan Head of Strategy & Growth @ WrkSpot
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Guido Salvatori Senior Director, Integrations @ Duetto
RecommendationAvatar
Pinak Soni CEO @ GuestTouch, Inc
RecommendationAvatar
Haley Wolf Marketing Manager @ M3
RecommendationAvatar
Brent McMahan Head of Strategy & Growth @ WrkSpot
RecommendationAvatar
Guido Salvatori Senior Director, Integrations @ Duetto
RecommendationAvatar
Pinak Soni CEO @ GuestTouch, Inc
Are you a consultant or vendor that recommends HotelKey? Leave a recommendation

Integrations

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Support

Unverified

HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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