Tock

5.0 (10 REVIEWS)

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HT Score  
0 out of 100
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Reservation and table management built to help restaurants around the world highlight what makes them unique, and provide superior hospitality along the way.

More than 50% of Tock’s reviews come from United States of America.

Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.8/5

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Achievements

Trending Product

This vendor's trending score is rising, Tock is the #13 most trending product in the Restaurant Management Software category (out of 141) and the #1410 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Tock’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Tock
Founded in 2014 | Headquarters in Chicago (United States) | 27 employees
Tock is a comprehensive toolbox built to fundamentally change the way restaurants think about and run their business. This includes a robust reservation, guest, and table management system for restaurants of all sizes across the globe. Tock was founded in 2014 but the idea originated years before out of a simple frustration. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 – now a perennial Michelin three star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Convinced there had to be a better way, Nick started work on a crude ticketing system. The homemade platform was a success. Soon after Nick founded Tock with Brian Fitzpatrick, founder of Google’s Chicago engineering office, to turn this simple idea into a robust product complete with all the tools a restaurant needs to succeed.

Capabilities

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Tock doesn’t have any benefits or use cases available

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Pricing

Pricing Available By Request

Tock has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
10
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (1)
  • Large (4)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (9)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (9)
  • Europe
    Europe
    (1)
10

Tock understands the nuances of independent restaurant events and experience management.

Senior Director, Restaurant Marketing & Strategy from 100 to 199 room Boutique in San Francisco (United States of America)

Verified
6 years ago
We are working with Tock to explore ways of bringing our hotel and restaurant properties to life through events and experiences & this platform understands our unique needs.
Country United States of America
Senior Director, Restaurant Marketing & Strategy
Large Hotel
10

So Happy To Work with Tock!

Food and Beverage Manager from Luxury Hotel in San Jose (United States of America)

Verified
6 years ago
From the moment Tock was introduced to our operation, we knew that we would love it! Tock keeps us organized with all of the F&B events that we have each month, it allows us to have a very clear view of our revenue and it also allows our gusts to book in just a few minutes. I am also impressed with their support team- they don't leave a que...
Country United States of America
Food and Beverage Manager
10

Tock is supportive and intuitive and provides a thoughtful approach to many industry challenges

Operations Manager from Boutique in Baltimore (United States of America)

Verified
6 years ago
This software provides a thoughtful approach to many industry challenges and the support team has simplified the set up process in our new restaurant. Opening in Washington, DC, is about networking and maintaining relationships with the right people, Tock has given us the ability to build our guest database and create a solid foundation fo...
Country United States of America
Operations Manager
10

Review of Tock Tix by The Black Swan at Oldstead (UK)

Reservations Manager from 25-49 room Boutique in Oldstead (United Kingdom)

Verified
6 years ago
The service standards are fully backed up with the performance of the software. Claims by Tock that their state of the art booking system would operate without a glitch have been fully supported by the evidence of our time using the system. The customer support is thorough and intuitive and should the answer not be simple to find, then thei...
Country United Kingdom
Reservations Manager
Medium Hotel
10

A+ Customer Service & Ease of Use! Don't hesitate to reach out to Tock with any initial questions! The Tock team is eager and quick to help even if you're not a paying customer, they're just wonderful like that!

Marketing Manager from 200 to 499 room Luxury Hotel in Los Angeles (United States of America)

Verified
6 years ago
Fast, responsive, anticipatory service of customer needs; easy to navigate set up process; understand their customer's needs and deliver a platform that fits those specific needs to a T.
Country United States of America
Marketing Manager
X-Large Hotel
10

The most dynamic reservation system out there

Restaurant General Manager from 100 to 199 room Boutique in San Francisco (United States of America)

Verified
6 years ago
Tock is dynamic and eminently customizable. It's a service that is in service of people that serve. It is a wonderful tool that can accommodate any whims or new ideas you may have for your business.
Country United States of America
Restaurant General Manager
Large Hotel
10

Game changing: Tock increases revenue, improves the guest experience and provides outstanding support

Operations Manager from Boutique in Chicago (United States of America)

Verified
6 years ago
Using Tock has allowed us to successfully throw events both big and small in addition to the standard dining reservations. The support team from Tock is outstanding! They are very quick to respond and their understanding of our unique needs is invaluable. Frequency of use: Weekly Other tools previously used: SEVENROOMS, Eventbrite...
Country United States of America
Operations Manager
10

St Regis Atlanta Tock Review: Using Tock for events is a no-brainer. The price is competitive and their tools are tailor built for restaurants like us. I highly recommend for any special event to ensure the best customer satisfaction.

Food and Beverage Manager from 100 to 199 room Luxury Hotel in Atlanta (United States of America)

Verified
6 years ago
1. TOCK has tremendously improved our marketing capability by providing a website that people feel confident and comfortable with. Our guests have enjoyed creating profiles to save their personal information for easier bookings year after year. 2. Our hotel has seen a tremendous increase in revenue due to TOCKs payment policy. Our guest...
Country United States of America
Food and Beverage Manager
Large Hotel
10

Innovative reservation management system that is more cost effective than Open Table and works better with us as partners...Tock Rocks!

Regional Director of Restaurant Operations from 100 to 199 room Boutique in San Francisco (United States of America)

Verified
6 years ago
Tock is an innovative reservation management system, that allows us to sell unique experiences to our guests, which is the essence of our goal every day. They are more cost effective than Open Table and work better with us as partners. Previous Products Used: Seven Rooms, Open Table, Resi, Chef's Table Usage: Daily
Country United States of America
Regional Director of Restaurant Operations
Large Hotel
10

I have worked in the hospitality industry for 20 years and Tock is hands down the best reservation software I've ever used.

General Manager from Bed & Breakfast & Inn in San Francisco (United States of America)

Verified
6 years ago
We started using Tock almost 2 years ago now. We were one of the first to start using Tock after it went public. Since then we have seen Tock upgrade and improve from what was already amazing software to use. As with learning of any new software it took time for me to learn all the ins and outs but no matter what, any time of day, there wa...
Country United States of America
General Manager
  • 1

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Integrations

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Toast

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Upserve

This integration hasn’t been verified by Upserve yet.

Upserve

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Restaurant Management Software

Support

Unverified

Tock has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

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Recommended

100%

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