ChargeAutomation Online Check-in

4.9 (44 REVIEWS)

HTR Score icon
HT Score  
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ChargeAutomation Online Check-in

4.9 (44 REVIEWS)

Ranked 4 (out of 69) in Contactless Check-in

Contactless Online Check-in * Payment * Security Deposit * Upsell * GuestPortal * Chat

ChargeAutomation is popular in United States of America and United Kingdom.

Ratings Summary

4.9
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ChargeAutomation Online Check-in is the #11 most trending product in the Contactless Check-in category (out of 69) and the #568 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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74 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ChargeAutomation Online Check-in
Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
ChargeAutomation is a FREE online check-in tool to collect Guest ID, selfie, document, custom questions, e-signature & digital guidebook. ChargeAutomaiton is also used to collect a security deposit, reservation payment and Upsell during pre-check-in. Learn how to create a single & streamlined flow to collect ✅ Pre-arrival info (ID, Selfie, E-signature, T&C...etc) ✅ Payment (Deposit, Balance, Cancel Fee) ✅ Pre-Authorize (damage deposit hold) ✅ Upsell (Upgrades, Services, Tours ...etc) ✅ Guest Portal (Guidebook, Upsell, Chat)

Capabilities

profile-empty-state.svg

ChargeAutomation doesn’t have any benefits or use cases available

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Pricing

Pricing Available By Request

ChargeAutomation has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Compare ChargeAutomation to Top Alternatives

Duve - Online Check-in
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Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

View top ChargeAutomation alternatives
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Popularity by Segment

Size

25 | X-Small (1-9 room)

13 | Small (10-24 room)

4 | Medium (25-74 room)

4 | Large (75-199 room)

1 | X-Large (200+ room)

Country

13 | United States of America

12 | United Kingdom

4 | Canada

2 | Spain

2 | Greece

2 | France

1 | Argentina

1 | Japan

1 | Serbia

1 | Germany

1 | Lithuania

1 | Netherlands Antilles

1 | Ukraine

1 | Cyprus

1 | Portugal

1 | Puerto Rico

1 | Italy

1 | Romania

Type

29 | Vacation Rentals & Villas

14 | Extended Stay & Serviced Apartments

2 | Luxury Hotels

1 | Bed & Breakfast & Inns

1 | Boutiques

1 | City Center Hotels

1 | Hostels

1 | Resorts

1 | RV Parks & Campgrounds

Region

26 | Europe

17 | North America

2 | Central America

1 | Asia Pacific

1 | South America

Category

44 | Contactless Check-in

21 | Upselling Software

18 | Cyber Security & Fraud Prevention

Hotelier Rating

Excellent
47
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (25)
  • Small (13)
  • Medium (4)
  • Large (4)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (13)
  • United Kingdom
    United Kingdom
    (12)
  • Canada
    Canada
    (4)
  • Spain
    Spain
    (2)
  • Greece
    Greece
    (2)
  • France
    France
    (2)
  • Argentina
    Argentina
    (1)
  • Japan
    Japan
    (1)
  • Serbia
    Serbia
    (1)
  • Germany
    Germany
    (1)
  • Lithuania
    Lithuania
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Ukraine
    Ukraine
    (1)
  • Cyprus
    Cyprus
    (1)
  • Portugal
    Portugal
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Italy
    Italy
    (1)
  • Romania
    Romania
    (1)

Region

  • North America
    North America
    (17)
  • Europe
    Europe
    (26)
  • Asia Pacific
    Asia Pacific
    (1)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
10

Great job!

Professional booking platforms manager from 10 to 24 room Vacation Rentals & Villa in Étel (France)

Verified
2 days ago
Simple and efficient API. Just enough to work properly. Support is quick. Easy to test with free version at first step and pro later when business grows up.
Country France
Professional booking platforms manager
Small Hotel
10

Seamless experience; unbelievable value.

Director from 200 to 499 room Extended Stay & Serviced Apartment in

Verified
4 days ago
Seamless experience; we gain incredible value from this software. Not only does it enhance our fundamental processes required but goes above and beyod as it ensures a slick experience for us (client) and our guests alike. Super intuitive, valuable, responsive and affordable. Genuinely incredibly impressed.
Director
X-Large Hotel
10

Highly recommended

S A Manager from 10 to 24 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
5 days ago
Charge Automation is an essential software package to streamline your Serviced Accommodation business. It automates many things including ID verification, payments, security deposits and Up Sells.
Country United Kingdom
S A Manager
Small Hotel
9

Pre-check-in

Director from 1 to 4 room Extended Stay & Serviced Apartment in Taito City (Japan)

Verified
2 months ago
Pre-check-in eliminates check-in at the front desk and gives guests the benefit of being able to quickly enter their rooms. This also has the advantage of increasing the efficiency of front desk operations for hotels.
Country Japan
Director
X-Small Hotel
10

Great Experience! A great tool for the host!

Property Manager from 5 to 9 room Vacation Rentals & Villa in Nashville (United States of America)

Verified
2 months ago
We have been using ChargeAutomation software for our vacation rentals when guests book on OTAs platforms. This software has been a great tool for the hosts in running the business. The features of pre check-in requirements help process everything. From bookings, reservation deposits, collecting payments from the guests that securely collect...
Country United States of America
Property Manager
X-Small Hotel
10

Flawless Online Check-in Process

Owner from 1 to 4 room Bed & Breakfast & Inn in Beograd (Serbia)

Verified
2 months ago
- well organized - covers every step in online check-in - easy filling in personal data of guests - a preview of how the user sees the Guest Portal - simple, concrete, visually easy-to-understand Guest Portal
Country Serbia
Owner
X-Small Hotel
10

Exemplary Service Meets Digital Efficiency

STR Owner from 1 to 4 room Vacation Rentals & Villa in Kassel (Germany)

Verified
3 months ago
Charge Automation impressively streamlines the guest experience for hotels and vacation rentals with its suite of digital solutions. From contactless check-ins to automated payment processing and upselling features, the system notably boosts operational efficiency and revenue. What stands out the most, however, is their exemplary customer s...
Country Germany
STR Owner
X-Small Hotel
10

Great tool for hosts to collect payments and offer a self service portal to guests

Manager from 10 to 24 room RV Parks & Campground in Cripple Creek (United States of America)

Verified
6 months ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
Country United States of America
Manager
Small Hotel
10

Super easy system for online check-ins and online accommodation information passing to our guests.

Host at B2 Apartments from in Klaipėda (Lithuania)

Verified
8 months ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Country Lithuania
Host at B2 Apartments
10

ChargeAutomation works great and their chat Support Staff are very helpful!

Owner from 10 to 24 room in Nashville (United States of America)

Verified
9 months ago
After being on ChargeAutomation for a few months I needed to add another property and could not remember how to do it. With but a few exchanges in the Chat Support window with Cathy, she did a fabulous job of stepping me through what I needed to add my new property. I would highly recomend ChargeAutomation for not only functionality for wha...
Country United States of America
Owner
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!

Question:

What differentiates this product or service from the competition?

Answer:

They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Ilija Milovic CTO @ OTASync
RecommendationAvatar
Ilija Milovic CTO @ OTASync
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Support

Unverified

ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Recommended

98%

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