GuestService - Online Check-in

4.9 (5 REVIEWS)

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GuestService - Online Check-in

4.9 (5 REVIEWS)

Unranked in Contactless Check-in

Streamline Your Guest's Arrival with Seamless Online Check-In

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Ratings Summary

4.9
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
5.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestService - Online Check-in is the #15 most trending product in the Contactless Check-in category (out of 69) and the #717 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About GuestService - Online Check-in
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
Welcome to the future of hospitality, where convenience meets efficiency. Our Online Check-In Application is specifically designed for hotels aiming to revolutionize the guest experience from the very first moment. This innovative solution empowers guests to check in before they even step foot in the lobby, offering a seamless transition from travel to relaxation.

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Capabilities

Welcome Emails

Plug-and-Play Online Check-In Solution

Upsell

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Guest Service Average Guest Service

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0

Success Stories

1

References

6

Featured Customers

Success Stories

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Guest Service doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

1 | Medium (25-74 room)

7 | Large (75-199 room)

19 | X-Large (200+ room)

Country

25 | Turkey

Type

15 | Resorts

11 | Luxury Hotels

7 | Branded Hotels

3 | City Center Hotels

2 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Hostels

Region

25 | Middle East

Category

28 | Hotel Guest Apps

6 | Mobile Ordering & Room Service

5 | Contactless Check-in

3 | Guest Surveys & Feedback

2 | Staff Collaboration Tools

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Hotelier Rating

Excellent
26
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (1)
  • Large (7)
  • X-Large (19)

Country

  • Turkey
    Turkey
    (25)

Region

  • Middle East
    Middle East
    (25)
9

Hotel Guest App

Sakar from 200 to 499 room Resort in (Turkey)

Verified
2 months ago
As the Guest Service Manager at a renowned beachfront property in Antalya, I am thrilled to share our experiences with our newly implemented hotel guest app, which notably includes an integrated survey feature. This digital innovation has significantly transformed how we interact with our guests, offering them unparalleled convenience while...
Country Turkey
Sakar
X-Large Hotel
10

Guest Relations

Guest Relations from 100 to 199 room Branded Hotel in (Turkey)

Verified
2 months ago
The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service gaps, s...
Country Turkey
Guest Relations
Large Hotel
10

Enhancing Operations

Rooms Division Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading t...
Country Turkey
Rooms Division Manager
X-Large Hotel
10

Guest communication with ease

Guest Relations Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
Country Turkey
Guest Relations Manager
X-Large Hotel
10

Mobile Guest App

Guest Relations Manager from 500+ room Resort in (Turkey)

Verified
2 months ago
GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making the arrival experience for our guests not only faster but also more convenient. This feature alone has improved guest satisfaction levels, and...
Country Turkey
Guest Relations Manager
X-Large Hotel
  • 1

Recommend empty

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Posts

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Integrations

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Support

Unverified

Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

98%

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