straiv

4.8 (67 REVIEWS)

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HT Score  
70 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 6 (out of 69) in Contactless Check-in

Digital solutions for the guest journey (Self check-in service and more)

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Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, straiv is the #8 most trending product in the Contactless Check-in category (out of 69) and the #483 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

straiv’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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70 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About straiv
Founded in 2015 | Headquarters in Stuttgart (Germany) | 18 employees
straiv offers solutions for an entire digital guest journey. - Online self check-in & -out - Online registration form - Self check-in kiosk license - Mobile key / door opening via web app (in collaboration with locking systems) - Guest messaging (guest email and sms management) - Hotel information and service web app (digital guest directory / guest app) All solutions work with the progressive web app technology, which enables quick and easy access for hotel guests via their own devices without downloading an app. All hotel information, services and offers are available and bookable for every guest at any time and place. With the solutions hotels can streamline internal processes, reduce costs and offer an excellent personal service to their guests. Currently, more than 2,500 brand, individual and chain hotels in 29 countries rely on this advanced solution.

Capabilities

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straiv doesn’t have any benefits or use cases available

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Straiv Average Straiv

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Compare straiv to Top Alternatives

Duve - Online Check-in
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Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

7 | Small (10-24 room)

32 | Medium (25-74 room)

18 | Large (75-199 room)

8 | X-Large (200+ room)

Country

57 | Germany

6 | Switzerland

2 | Austria

1 | Albania

1 | Belgium

Type

15 | City Center Hotels

11 | Bed & Breakfast & Inns

11 | Boutiques

11 | Extended Stay & Serviced Apartments

7 | Resorts

4 | Luxury Hotels

3 | Limited Service & Budget Hotels

3 | Vacation Rentals & Villas

2 | Branded Hotels

2 | Hostels

1 | Airport/Conference Hotels

1 | RV Parks & Campgrounds

Region

67 | Europe

Category

67 | Contactless Check-in

Hotelier Rating

Excellent
62
Very Good
2
Average
2
Poor
0
Terrible
1

Property Size

  • X-Small (2)
  • Small (7)
  • Medium (32)
  • Large (18)
  • X-Large (8)

Country

  • Germany
    Germany
    (57)
  • Switzerland
    Switzerland
    (6)
  • Austria
    Austria
    (2)
  • Albania
    Albania
    (1)
  • Belgium
    Belgium
    (1)

Region

  • Europe
    Europe
    (67)
10

Gästemappe, Hotel Services, Design, Kontaktlos

Kaufmännischer Leiter from 200 to 499 room Bed & Breakfast & Inn in Berlin (Germany)

Verified
10 months ago
Thanks to straiv's extensive solutions, we were able to optimize our processes and offer our guests first-class service. This relieves our staff and also gives our guests more flexibility. A gain in time and quality for both sides. The implementation was also uncomplicated and no prior IT knowledge was required. We find it particularly posi...
Country Germany
Kaufmännischer Leiter
X-Large Hotel
10

Great tool, highly recommendable

ASSISTANT OPERATIONS MANAGER from 75-99 room Extended Stay & Serviced Apartment in Pfaffenhofen an der Ilm (Germany)

Verified
2 years ago
Especially in this day and age, contactless check-in is the easiest and safest way to provide guests with the services they are used to. Easy handling for the guest and a big help for the hotel.
Country Germany
ASSISTANT OPERATIONS MANAGER
Large Hotel
10

We are very satisfied

Administration from 200 to 499 room City Center Hotel in Pforzheim (Germany)

Verified
2 years ago
There ist a rapid implementation and always a friendly and competent support. There are many different products and more are coming all the time.
Country Germany
Administration
X-Large Hotel
10

Digitization for small houses too

Dipl. Wirt.-Ing. from 10 to 24 room Bed & Breakfast & Inn in Cuxhaven (Germany)

Verified
2 years ago
As a small bed & breakfast, Code2Order enables us to implement the digitization of processes and thus a modern set-up and orientation of our house at an attractive price / performance ratio thanks to a product that does not require extensive IT knowledge. Other aspects that are important for us when choosing Code2Order are: Reduction and si...
Country Germany
Dipl. Wirt.-Ing.
Small Hotel
9

Innovative

Business Development from 25-49 room Hostel in Hamburg (Germany)

Verified
2 years ago
We like most that our guests can register themselves digitally and upload their covid certificates online. As well we are looking forward to use the key lock system.
Country Germany
Business Development
Medium Hotel
9

An important towards digitising the customer journey and making work easier

Managing Director from 25-49 room Luxury Hotel in Wangerland (Germany)

Verified
2 years ago
We are currently using the digital guest folder, television programme, we are eagerly awaiting the interface to the PMS Oracle Suite 8, guest requests and shop will be expanded, the news tool offers a considerable improvement in guest communication.
Country Germany
Managing Director
Medium Hotel
10

Great experience

Assistant Manager from 50-74 room Boutique in Brussel (Belgium)

Verified
2 years ago
The fact that Code2order is improving constantly. The sales and technical teams are great support. It's a very complete and friendly digital guest experience.
Country Belgium
Assistant Manager
Medium Hotel
10

Indispensable tool for satisfied guests

Manager from 25-49 room in Kochel am See (Germany)

Verified
2 years ago
The fast and uncomplicated support as well as the constant improvements make it very easy for us as a hotel to use the Code2Order tool. Access and handling is also easy and intuitive for guests.
Country Germany
Manager
Medium Hotel
10

- Great Customer Service by CODE2ORDER Team -

Cluster Sales Manager from 50-74 room Extended Stay & Serviced Apartment in Tübingen (Germany)

Verified
2 years ago
In the CLOUD N ° 7 STUDIOS in Tübingen we use the digital guest service system and the digital check-in & out. With the digitization of standard processes, we want to give our guests as much flexibility as possible. The solution from CODE2ORDER supports us optimally. The Journey Mailing establishes a direct connection between the guests and...
Country Germany
Cluster Sales Manager
Medium Hotel
10

Very good support and a good relief for the reception staff

Sales & Marketing from 10 to 24 room Resort in Bad Lauterberg im Harz (Germany)

Verified
2 years ago
The digital check-in is a very good time-saver for our employees and guests benefit from little or no waiting time on arrival. A gain in quality and time for everyone.
Country Germany
Sales & Marketing
Small Hotel
  • 1
  • 2
  • 3
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  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Straiv makes the hotel work easier. Guests can do everything on their phone, like paying, opening doors, and checking in, without needing to download an app. It is good for the guest experience because guests save time.

Question:

What differentiates this product or service from the competition?

Answer:

The tool helps both hotels and guests. It automates processes. This all-around approach makes things smoother for everyone and improves the whole experience at the hotel. The tool can be adapted to the hotel design.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ensure it is connected to your PMS system. That will save you a lot of time. Check-out the integrations with the door lock systems. Prepare your content as it is a great way to communicate with your guests about your hotel, facilities and services.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 11 recommend
Recommended by
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Moritz Klussmann CEO & Founder @ Customer Alliance
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Carolin Wanzke-Boomers Customer Success Manager @ Toedt, Dr. Selk & Coll GmbH
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Marco Tessitore CSO @ Smart Host GmbH
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Marvin Speh Co-Founder @ RoomPriceGenie
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Manfred Schoenegger Owner @ Residenz Allegra Soelden
RecommendationAvatar
Moritz Klussmann CEO & Founder @ Customer Alliance
RecommendationAvatar
Carolin Wanzke-Boomers Customer Success Manager @ Toedt, Dr. Selk & Coll GmbH
RecommendationAvatar
Marco Tessitore CSO @ Smart Host GmbH
RecommendationAvatar
Marvin Speh Co-Founder @ RoomPriceGenie
RecommendationAvatar
Manfred Schoenegger Owner @ Residenz Allegra Soelden
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Anja Hollmann Vertrieb Software @ Hoga-Data
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Martin Mrongowius Sales Manager @ Global Office
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Ricarda Müller COO @ ibelsa
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Carina Stegmayer Founder @ GauVendi
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Martin Gahn CEO @ Top Gahn Quality Coaching
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Waldemar Glasner Sales Manager Germany Area West/South @ goingsoft Deutschland GmbH
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Marvin Speh Co-Founder @ RoomPriceGenie
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Sandro Berger CEO @ REBAG DATA AG
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Support

Unverified

straiv has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Recommended

96%

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