Benbria Loop Inbox

4.4 (7 REVIEWS)

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HT Score  
0 out of 100
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Benbria Loop Inbox

4.4 (7 REVIEWS)

Unranked in Guest Messaging Software

Real-Time Experience Management for Location-Based Operations

Benbria is popular in with 0 hoteliers leaving an average rating of 0.

Ratings Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Benbria Loop Inbox is the #48 most trending product in the Guest Messaging Software category (out of 66) and the #1330 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Benbria’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Benbria Loop Inbox
Founded in 2007 | Headquarters in Ottawa (Canada) | 23 employees
Loop Messaging® is used to communicate with customers on their preferred channel of choice by location in real time. Existing solutions do not meet the needs of multi-location businesses including routing and reporting by location and other attributes. Loop Messaging supports traditional, digital and social channels including Email, SMS, Web, WhatsApp, Facebook, Instagram and Twitter. The inbox allows conversations to be routed to the correct team member by location for immediate response, recovery and resolution. The inbox includes automations as well as a rich set of conversation activities including sentiment analysis, escalations, bot-to-human handoffs, internal notes and more. The inbox allows brands to establish and enforce standards and provide visibility into follow-up and recovery by location. Benbria recently launched a new AI-Assist Writing tool. This innovative feature will take the guesswork out of communicating with your customers and guests and leverage technology to ensure you are being effective when you are writing. It also provides conversation summaries to better understand the problem, resolution and overall customer sentiment based on the exchange. This new tool will help you to simplify writing and improve guest communication.

Capabilities

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Benbria doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
6
Very Good
0
Average
0
Poor
1
Terrible
0

Property Size

  • Medium (1)
  • Large (1)
  • X-Large (5)

Country

  • United States of America
    United States of America
    (2)
  • Canada
    Canada
    (2)
  • Jamaica
    Jamaica
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Saint Lucia
    Saint Lucia
    (1)

Region

  • North America
    North America
    (4)
  • Europe
    Europe
    (1)
  • Central America
    Central America
    (2)
9

Overall Good App

from 100 to 199 room Luxury Hotel in Castries (Saint Lucia)

Verified
2 years ago
The fact that all responsible persons receive notifications and can be set in a way that comments can be tagged. The service is instant.The service can be confined to your geographical location.
Country Saint Lucia
Large Hotel
10

A Must-Have Tool in any Guest Engagement Toolkit.

IT Project Manager from 500+ room Branded Hotel in Montego Bay (Jamaica)

Verified
3 years ago
Loop is a very user-friendly Guest-Engagement Tool from both the standpoint of the Guest as well as the Manager. It provides a very easy-to-use, intuitive and reliable way for guests to communicate instantly with resort personnel. It especially caters to guests who prefer the convenience of digital interaction and service whilst they enjoy...
Country Jamaica
IT Project Manager
X-Large Hotel
10

Guest Experience

Guest Services Manager from 25-49 room Hostel in Ottawa (Canada)

Verified
3 years ago
- Solving issues challenges real time - building Guest relations as we can chat with Guests while still at the hotel
Country Canada
Guest Services Manager
Medium Hotel
9

Benbria

VP Sales and Marketing from 200 to 499 room Resort in Ottawa (Canada)

Verified
3 years ago
Brookstreet Hotel and the Marshes Golf Club have utilized Benbria Loop for the past few years. Loop has allowed our guests to communicate quickly and effectively with members of our team. Our meeting and event guests love the technology as we can be quick to respond to requests from multiple meeting rooms, and customers revieve an inst...
Country Canada
VP Sales and Marketing
X-Large Hotel
4

Issues with support.

Director of Guest Services from 200 to 499 room Luxury Hotel in Coeur d'Alene (United States of America)

Verified
3 years ago
Convenient way to reach your guests, and interact on a personalized level. Easy to build templates, and easy to navigate the software.
Country United States of America
Director of Guest Services
X-Large Hotel
10

Connecting us with our guests

Vice President of Operations from 200 to 499 room Luxury Hotel in Caerleon (United Kingdom)

Verified
3 years ago
Excellent customer service with a dedicated and professional team who have worked in close collaboration with us over the past 6 months to develop a revised location structure within Loop, in addition to a fully functional Chabot. These enhancements have allowed us to better communicate with our guests throughout their journey and link...
Country United Kingdom
Vice President of Operations
X-Large Hotel
10

Great Resource Before, Even Better Now

Front Office Manager from 500+ room Branded Hotel in San Francisco (United States of America)

Verified
3 years ago
Prior to the Pandemic, Loop was a key tool in helping us communicate with our guests about their needs while on the run to conferences or meetings. Post Pandemic it has become invaluable as many guests prefer communicating using their own electronic devices.
Country United States of America
Front Office Manager
X-Large Hotel
  • 1

Recommend empty

It looks like Benbria is not recommended by any hotels

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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Benbria Loop proved to be a successful tool for guest communication and engagement in all the properties we collaborate. Their approach towards reaching and engaging guests is simple yet very effective. The product is also straightforward to integrate and work with, making them a great partner.

Question:

What differentiates this product or service from the competition?

Answer:

The way they engage a hotel guest and the data they collect, analyze, and provide to hotels is excellent. The combination of high guest engagement and their analytics makes them stand out from the rest.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The product itself is good and I would recommend hotels to try it out. It is important to check if it integrates with your PMS as well as your Housekeeping and Staff Collaboration software (if in place) with the intention to automate data exchange between systems and optimize service delivery. If successful the product will result in many questions, service orders, and feedback from guests, which might be an operational challenge if there is no system in place to automate and optimize processes and communication.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Luka Berger CEO @ Flexkeeping
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Jenna Gabriel [email protected] @ Tripleseat Software
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Julie Grieve Founder & CEO @ Criton
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Luka Berger CEO @ Flexkeeping
RecommendationAvatar
Jenna Gabriel [email protected] @ Tripleseat Software
RecommendationAvatar
Julie Grieve Founder & CEO @ Criton
Are you a consultant or vendor that recommends Benbria? Leave a recommendation

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Support

Unverified

Benbria has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Recommended

89%

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