GuestEQ

4.8 (28 REVIEWS)

HTR Score icon
HT Score  
13 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 17 (out of 66) in Guest Messaging Software

A simple, contactless text messaging platform to personalize guest engagement and streamline hotel operations.

More than 50% of GuestEQ’s reviews come from United States of America.

Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestEQ is the #27 most trending product in the Guest Messaging Software category (out of 66) and the #1863 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

GuestEQ’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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13 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestEQ
Founded in 2020 | Headquarters in San Francisco (United States) | 1 employees
GuestEQ was built from 15+ years of direct Hotel Operating experience to tie together and streamline every guest and staff interaction. Our application drives awareness and accountability so every request and checklist is addressed on-time. We've emphasized focus and ease of use so adoption and continued use by staff is ensured.

Capabilities

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GuestEQ doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

INCLUDED

GuestEQ Maintenance

Hotel Maintenance Software

INCLUDED

GuestEQ Housekeeping

Housekeeping Software

INCLUDED

Pricing

Pricing Available By Request

GuestEQ has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | Medium (25-74 room)

24 | Large (75-199 room)

Country

28 | United States of America

Type

20 | Bed & Breakfast & Inns

17 | Branded Hotels

15 | Limited Service & Budget Hotels

8 | Motels

4 | Airport/Conference Hotels

3 | City Center Hotels

1 | Boutiques

1 | Hostels

1 | Resorts

Region

28 | North America

Category

28 | Guest Messaging Software

Hotelier Rating

Excellent
23
Very Good
4
Average
0
Poor
0
Terrible
1

Property Size

  • Medium (1)
  • Large (24)

Country

  • United States of America
    United States of America
    (28)

Region

  • North America
    North America
    (28)
10

Completely changed the way our hotel operates

FOM from 50-74 room Bed & Breakfast & Inn in Solvang (United States of America)

Verified
2 years ago
How simple it is to use. We barely had to train our staff and they picked it up right away. We were sending guest texts the same day we signed up. The guests love the text messaging and it makes my staff job so much easier.
Country United States of America
FOM
Medium Hotel
10

Helpful information

Front desk Agent from 75-99 room Bed & Breakfast & Inn in McKinleyville (United States of America)

Verified
2 years ago
I like how way the communication is between each team as well as the communication we are able to have between hotels and
Country United States of America
Front desk Agent
Large Hotel
8

I was skeptical at first but this has been a great tool to our industry.

Front Desk from 75-99 room in Auburn (United States of America)

Verified
2 years ago
I like the pass along feature and the accountability its created within departments. I just would like our departments such as housekeeping and houseman get on board with clearing the tasks before end of day.
Country United States of America
Front Desk
Large Hotel
10

Fast and efficient communication

Guest Service Agent from 75-99 room Bed & Breakfast & Inn in Daly City (United States of America)

Verified
2 years ago
I like how fast and easy it is to communicate with guests through the text feature. I especially appreciate the problem it solves for guests with social anxiety who might not feel comfortable calling or coming to the front desk. Thanks to GuestEQ messaging, all guests are able to have their needs met through a variety of channels. Additiona...
Country United States of America
Guest Service Agent
Large Hotel
0

Dont love it

Front Desk from 75-99 room in Auburn (United States of America)

Verified
2 years ago
I like the text messaging feature. Guests seem to really like it as well. And the idea of saving paper.
Country United States of America
Front Desk
Large Hotel
10

GuestEQ a game changer

GM from 100 to 199 room Bed & Breakfast & Inn in Novato (United States of America)

Verified
2 years ago
GuestEQ has provided the contactless real-time guest text messaging solution that travelers now expect. We can seamlessly deliver memorable guest experiences to our guests thus fostering better & more personal relationships in their preferred method of communication. The easy to use dashboard streamlines our operations for both front & back...
Country United States of America
GM
Large Hotel
10

Everything we need in one spot!

Front Office Manager from 75-99 room Bed & Breakfast & Inn in McKinleyville (United States of America)

Verified
2 years ago
We have been utilizing GuestEQ for awhile now and the longer we have access to it, the more I realize how important it is to our daily operations. I love that we have access to everything we need on one platform. We are able to communicate with all departments, our guests, and even other hotels within our hotel group. We can quickly respond...
Country United States of America
Front Office Manager
Large Hotel
10

Direct Connect

GUEST (EXPERIENCE)AGENT from 100 to 199 room Bed & Breakfast & Inn in Novato (United States of America)

Verified
2 years ago
Direct communication with hotel guest with the opportunity for them to respond via their cellphone ( in case they are not in the room to dial zero to front desk). This enables a contactless communication system and a log of what each guest requested and said as well as what and when their request was solved.
Country United States of America
GUEST (EXPERIENCE)AGENT
Large Hotel
10

GuestEQ the tool of the future

Executive Housekeeper from 75-99 room Limited Service & Budget Hotel in Daly City (United States of America)

Verified
2 years ago
What I enjoy most about GuestEQ is its outstanding performance to communicate more efficiently with guest. We can set task to meet all our guest needs, weather from the front desk or even a request to a housekeeper. This is a must-have tool to exceed in achieving excellent customer service!
Country United States of America
Executive Housekeeper
Large Hotel
10

Being able to use the mobile app is very useful for com w/all departments.

Guest Service Supervisor from 100 to 199 room Bed & Breakfast & Inn in Novato (United States of America)

Verified
2 years ago
Being able to send photos that can be uploaded to maintenance is very helpful. I also believe the housekeeping module is very helpful when assigning rooms to clean, avoiding the "no hsk service needed" or the "DND" rooms. And of course text messaging the guests is a favorite way for our guests to communicate with the front desk and much mor...
Country United States of America
Guest Service Supervisor
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestEQ modernizes hotel operations by eliminating inefficient paper trails and sticky notes. Directives are clearly communicated between departments and above property teams are kept in the loop with each property. Guest text messaging is another benefit our hotels love about the platform.

Question:

What differentiates this product or service from the competition?

Answer:

The combination of simplified ops communication with the guest text messaging is not something I have found in a single platform. GuestEQ essentially provides in one package the same service you would need to pay for two separate software platforms.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

GuestEQ has most of the features that you would need to pay multiple software platforms for. Save yourself money and simplify your tech stack by using this product. My hotels have been using GuestEQ for months now and customer service scores have improved.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Connor Vanderholm Co-Founder, Chief Revenue Officer @ Topline Revenue LLC
RecommendationAvatar
Connor Vanderholm Co-Founder, Chief Revenue Officer @ Topline Revenue LLC
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Support

Unverified

GuestEQ has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

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Response Time

2 days

Recommended

97%

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