Crave Interactive (Tablets)

4.5 (150 REVIEWS)

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HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Andre, Arturo Armando, Rafael + 7 more experts recommend Crave Interactive

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Crave Interactive (Tablets)

4.5 (150 REVIEWS)

Ranked 2 (out of 25) in In-Room Hotel Tablets

2024 Finalist HotelTechAwards

Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Leave your guests with a lasting impression.

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Ratings Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.2/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Crave Interactive (Tablets) is the #4 most trending product in the In-Room Hotel Tablets category (out of 25) and the #144 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Crave Interactive (Tablets)
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Crave Interactive is on a mission to help hospitality businesses provide great services to their guests with innovative and cool technology. At our core is a passion for making technology delightful and easy to use, both for our clients’ guests and their staff. Our in-room tablets are designed specifically for hotels, and are recognised as being best in class. We provide outstanding digital service throughout the guest journey, from pre-stay to arrival, from in-room to around town. With digital service being an increasingly important part of the guest experience, we strive to leave guests with positive lasting memories of their stay.

Capabilities

In-room Notifications / Messaging

Room controls

Replaceable Battery Packs

Tough Construction Developed for Hospitality

Multi-media Docks

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Crave Interactive Average Crave Interactive

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No matching results

0

Success Stories

5

References

8

Featured Customers

Success Stories

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Crave Interactive doesn’t have any case studies available

Popularity by Segment

Size

17 | X-Small (1-9 room)

7 | Small (10-24 room)

14 | Medium (25-74 room)

30 | Large (75-199 room)

91 | X-Large (200+ room)

Country

58 | United Kingdom

40 | Mexico

33 | United States of America

8 | United Arab Emirates

5 | Bahamas

5 | Saint Lucia

5 | Thailand

3 | Norway

3 | Costa Rica

3 | Canada

2 | Estonia

2 | Panama

2 | Australia

2 | Dominican Republic

2 | Jamaica

2 | Netherlands

2 | Greece

1 | Iceland

1 | Serbia

1 | Turks and Caicos Islands

1 | Ireland

1 | Netherlands Antilles

1 | Vietnam

1 | Spain

1 | Indonesia

1 | Japan

Type

92 | Luxury Hotels

69 | Resorts

32 | Branded Hotels

19 | Boutiques

19 | City Center Hotels

12 | Bed & Breakfast & Inns

10 | RV Parks & Campgrounds

6 | Hostels

5 | Vacation Rentals & Villas

4 | Casinos

4 | Motels

2 | Airport/Conference Hotels

1 | Extended Stay & Serviced Apartments

Region

76 | North America

71 | Europe

16 | Central America

8 | Asia Pacific

8 | Middle East

5 | South America

2 | Oceania

Category

150 | In-Room Hotel Tablets

59 | Hotel Guest Apps

More Products by Crave Interactive

https://ucarecdn.com/6f17b87d-b535-477a-8d9e-a68ad1ca0540/
https://ucarecdn.com/388f805c-a241-4f37-a961-1723f3d3122a/

Hotelier Rating

Excellent
132
Very Good
33
Average
17
Poor
4
Terrible
1

Property Size

  • X-Small (17)
  • Small (7)
  • Medium (14)
  • Large (30)
  • X-Large (91)

Country

  • United Kingdom
    United Kingdom
    (58)
  • Mexico
    Mexico
    (40)
  • United States of America
    United States of America
    (33)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Bahamas
    Bahamas
    (5)
  • Saint Lucia
    Saint Lucia
    (5)
  • Thailand
    Thailand
    (5)
  • Norway
    Norway
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Canada
    Canada
    (3)
  • Estonia
    Estonia
    (2)
  • Panama
    Panama
    (2)
  • Australia
    Australia
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Jamaica
    Jamaica
    (2)
  • Netherlands
    Netherlands
    (2)
  • Greece
    Greece
    (2)
  • Iceland
    Iceland
    (1)
  • Serbia
    Serbia
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Ireland
    Ireland
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Vietnam
    Vietnam
    (1)
  • Spain
    Spain
    (1)
  • Indonesia
    Indonesia
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (76)
  • Europe
    Europe
    (71)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (8)
  • South America
    South America
    (5)
  • Central America
    Central America
    (16)
8

Perfect fit

F&B Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
4 months ago
Crave is a perfect fit for our operation. Changes are easy to amend and guests are enjoying the digital journey.
Country United Kingdom
F&B Manager
Large Hotel
5

The quality of the tablets is average; the software they handle is good.

IT Manager from 500+ room Extended Stay & Serviced Apartment in Cabo San Lucas (Mexico)

Verified
4 months ago
To have a direct means of communication with each guest, showcase everything the hotel can offer, and increase sales. I like being able to have an additional line for Room Service orders.
Country Mexico
IT Manager
X-Large Hotel
10

Simplifying Guest Experiences

from 200 to 499 room City Center Hotel in Dubai (United Arab Emirates)

Verified
4 months ago
I work in hospitality tech and got to check out Crave Interactive's in room tablet. It's really something. The tablet's interfac is super easy. It's a cinch to find what you need - from room service to local info. Everything's laid out well, so you're never lost. It's great for guests too. Simple layout, easy to get around. Hotels can even...
Country United Arab Emirates
X-Large Hotel
10

In room hotel tablets

Guest experience manager from 200 to 499 room Luxury Hotel in Cabo San Lucas (Mexico)

Verified
4 months ago
It assist the guest to have information regards the hotel as weas the availability to requiere many services from IRD as activities.
Country Mexico
Guest experience manager
X-Large Hotel
10

Very useful

IT Manager from 500+ room Luxury Hotel in Playa del Carmen (Mexico)

Verified
4 months ago
The ability to post our services to the guests, send them information and last minute promos is a great feature.Also the statistics reports are a great tool.
Country Mexico
IT Manager
X-Large Hotel
10

Crave people are always helpful and friendly

Journalist from 100 to 199 room Luxury Hotel in Nuevo Arenal (Costa Rica)

Verified
4 months ago
I love the Crave support team, they answer fast and they are available for my requests always helpful people and friendly
Country Costa Rica
Journalist
Large Hotel
9

The overall experience with our CRAVE tablets since has been good.

from 500+ room Resort in Montego Bay (Jamaica)

Verified
4 months ago
The response time after reporting and issue to technical support is great. The support team handles our request for content update in a timely manner.
Country Jamaica
X-Large Hotel
5

Great prodcut to have.

VP Operations from 500+ room Branded Hotel in Newtown Square (United States of America)

Verified
4 months ago
The tablet is easy to use by the guest and the programing by the staff is fairly simple and straight forward.
Country United States of America
VP Operations
X-Large Hotel
10

Excellent tool, guests will love it and so will your team!

Senior Business Project Manager from 500+ room Luxury Hotel in Guadalajara (Mexico)

Verified
4 months ago
The in-room tablet is a great tool to provide extra comfort to our guests and as well as a new way to increase your revenue by offering different services and products like tours, spa services, room upsell, transportation, etc. Guests can place requests for room services, order from your in-room dining menu, chat with the concierge or reque...
Country Mexico
Senior Business Project Manager
X-Large Hotel
9

Excellent informative medium for tablet

IT MANAGER from 500+ room Luxury Hotel in Jalisco (Mexico)

Verified
4 months ago
It is excellent for hosting guest activities and half for sale, not packages such as wine sales or romantic dinners.
Country Mexico
IT MANAGER
X-Large Hotel
  • 1
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  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave. The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.

Question:

What differentiates this product or service from the competition?

Answer:

The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave. Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer. Crave managed to send a tablet for a POC and it was really smooth and a key-point.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you. The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 7 recommend
Recommended by
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Rafael Solórzano Sales Manager @ Hotel Depot
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Are you a consultant or vendor that recommends Crave Interactive? Leave a recommendation

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Support

Unverified

Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

90%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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