INTELITY Smart-Room Tablets

4.6 (62 REVIEWS)

HTR Score icon
HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

INTELITY Smart-Room Tablets

4.6 (62 REVIEWS)

Ranked 6 (out of 25) in In-Room Hotel Tablets

Offer guests digital access to your property’s services, amenities, dining, and more, with our in-room hotel tablets.

More than 50% of INTELITY’s reviews come from United States of America.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, INTELITY Smart-Room Tablets is the #3 most trending product in the In-Room Hotel Tablets category (out of 25) and the #116 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About INTELITY Smart-Room Tablets
Founded in 2013 | Headquarters in California (United States) | 65 employees
Our in-room hotel tablets give your guests unparalleled access to services and amenities without leaving the comfort of their room. Guests can access hotel and local information, request services, book reservations with popular amenities, explore digital menus, order food and beverages, and more. With our in-room hotel tablet, you can replace the printed compendiums and alarm clocks of the past with 24/7, on-demand digital access to the information modern travelers expect. Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack.

Capabilities

Digital Concierge

Digital Dining Menus

Guests Service Requests

In-App Guest Messaging

Promote Your Property With Guest Marketing

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Available Add-ons & Modules

Digital Dining Ordering & Delivery

Mobile Ordering & Room Service
With our digital dining, you can automate the dining process for your guests and staff while promoting a contactless experience. Your guests can view dining menus, select items to order, specify the delivery location, track request fulfillment time, and much more. Your team can automate dining requests, make real-time imagery and description changes to menus, and reduce dining calls, while your property can increase incremental revenue with forced modifiers, capture popular items, and more.

INCLUDED

Guest Experience Management System

Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time. Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.

INCLUDED

In-App Guest Messaging

Guest Messaging Software
Connect with your guests in real-time via in-app messages through mobile or in-room tablets. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their room’s tablet. Provide guests with updates, automate arrival messages, make personalized offers, communicate quickly and easily with guests, reduce front desk call volume, and more.

INCLUDED

Pricing

Pricing Available By Request

INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

12 | Medium (25-74 room)

44 | Large (75-199 room)

27 | X-Large (200+ room)

Country

71 | United States of America

5 | Canada

5 | United Kingdom

3 | Saint Lucia

2 | Mexico

2 | Australia

1 | Brazil

1 | Maldives

1 | Jamaica

1 | Spain

1 | Vietnam

1 | Kuwait

1 | South Africa

1 | Greece

1 | French Polynesia

Type

49 | Luxury Hotels

40 | Resorts

32 | Boutiques

12 | Casinos

9 | Branded Hotels

6 | Bed & Breakfast & Inns

5 | City Center Hotels

5 | RV Parks & Campgrounds

4 | Limited Service & Budget Hotels

2 | Extended Stay & Serviced Apartments

1 | Hostels

1 | Vacation Rentals & Villas

Region

78 | North America

7 | Europe

4 | Central America

3 | Oceania

2 | Asia Pacific

1 | Middle East

1 | South America

1 | Africa

Category

62 | In-Room Hotel Tablets

59 | Hotel Guest Apps

39 | Hotel Keyless Entry Systems

31 | Staff Collaboration Tools

23 | Guest Messaging Software

19 | Contactless Check-in

2 | Hospitality TV

Hotelier Rating

Excellent
77
Very Good
10
Average
7
Poor
2
Terrible
2

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (12)
  • Large (44)
  • X-Large (27)

Country

  • United States of America
    United States of America
    (71)
  • Canada
    Canada
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • Saint Lucia
    Saint Lucia
    (3)
  • Mexico
    Mexico
    (2)
  • Australia
    Australia
    (2)
  • Brazil
    Brazil
    (1)
  • Maldives
    Maldives
    (1)
  • Jamaica
    Jamaica
    (1)
  • Spain
    Spain
    (1)
  • Vietnam
    Vietnam
    (1)
  • Kuwait
    Kuwait
    (1)
  • South Africa
    South Africa
    (1)
  • Greece
    Greece
    (1)
  • French Polynesia
    French Polynesia
    (1)

Region

  • North America
    North America
    (78)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (1)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (1)
9

Incorporation of In-Room-Tablets on property

Marketing Coordinator from 75-99 room Luxury Hotel in Aspen (United States of America)

Verified
5 months ago
In our sustainability efforts, we are now able to be paperless in rooms. Guests have the ability to request a multitude of services, from additional towels, reservation/activity requests, and place in-room dining orders with the touch of a button. We are also able to advertise critical hotel information or promote on-property events on the...
Country United States of America
Marketing Coordinator
Large Hotel
10

Tablets

DIRECTOR OF OPERATIONS from 75-99 room Boutique in Laguna Beach (United States of America)

Verified
5 months ago
-Efficient and user friendly -allows more time to focus on the guest in front of us and frees up phone lines
Country United States of America
DIRECTOR OF OPERATIONS
Large Hotel
8

Great vendor to work with

Director of Lodging from 100 to 199 room Resort in Tofte (United States of America)

Verified
7 months ago
Very easy to update ever changing information. Easy to use for guests. Best customer support I have experienced in the world.
Country United States of America
Director of Lodging
Large Hotel
9

Powerful Solution with lots of Options

IT Application Analyst from 200 to 499 room Casino in Battle Creek (United States of America)

Verified
7 months ago
Intelity provides a powerful solution that can solve many gaps in service for your hotel that your other software does not provide. The amount of tie-ins to other software to provide an intuitive and all encompassing solution for our hotel is amazing. The ability to set up in-room controls and Room Service ordering of food and amenities rig...
Country United States of America
IT Application Analyst
X-Large Hotel
7

Intelity Smart Tablets

Director of Information Technology from 75-99 room Luxury Hotel in Westerly (United States of America)

Verified
7 months ago
Intelity Smart tablets use Esper MDM for easy configuration and deployment changes. Dashboard tells you at a glance what is operational and what isn't.
Country United States of America
Director of Information Technology
Large Hotel
9

Excellent System Integration and Digital Enablement for guests

CIO from 500+ room Casino in Las Vegas (United States of America)

Verified
2 years ago
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
Country United States of America
CIO
X-Large Hotel
10

An amazing, kind and supportive company

Owner from 10 to 24 room Boutique in Julian (United States of America)

Verified
2 years ago
Ease of access to amazing hotel features like spa and food. Guest experience feedback.. to avoid bad reviews. Opportunity to increase sales through food and spa.
Country United States of America
Owner
Small Hotel
10

The EMEA Sales guy + Bret (Engineer) are credits to the company

Global IT Manager - Guest Technology from 500+ room Boutique in (United Kingdom)

Verified
2 years ago
Customer Focus Overall knowledge of hospitality Understanding of the Customer Journey General project management The ability to customise the product Product will evolve with our future visiom
Country United Kingdom
Global IT Manager - Guest Technology
X-Large Hotel
10

Forward-thinking concept with a great support team

Assistant Front Office Manager from 100 to 199 room Boutique in Denver (United States of America)

Verified
2 years ago
-I think the idea for the in-room iPads is super neat, especially with how customizable they are. It aids hotels with tailoring each stay to the guest, while also allowing them to cater the content to be relevant to the surrounding area. A lot of our guest use them as an aid to plan their stay, by seeing advertisements for local restaurants...
Country United States of America
Assistant Front Office Manager
Large Hotel
10

Great Platform for Contactless guest engagement

IT Director from 100 to 199 room Branded Hotel in New York (United States of America)

Verified
2 years ago
-Intelity is a great tool for contactless guest experience - whether it is ordering in room dining , amenities or controlling Room Temperature/Lights Intelity offers instant access to all the hotel services. -Great platform for Hotel Branding and offering promotions to the guests.
Country United States of America
IT Director
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.

Question:

What differentiates this product or service from the competition?

Answer:

Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
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Fabricio Titiro Principal - Partnerships @ Oracle Hospitality
Are you a consultant or vendor that recommends INTELITY? Leave a recommendation

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Support

Verified Support

INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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