Volo

4.8 (69 REVIEWS)

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HT Score  
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Jared, Dang, Debbie + 12 more experts recommend Volo

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Ranked 4 (out of 25) in In-Room Hotel Tablets

Engage and delight your guests with touchscreen access to all of your amenities.

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Volo is the #5 most trending product in the In-Room Hotel Tablets category (out of 25) and the #318 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Volo’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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86 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Volo
Founded in 2016 | Headquarters in Austin, TX | 15 employees
Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by driving revenue through up-sells and cross-sells of food, beverage, and amenities; real-time service recovery and improved reputation management; cost savings from staff efficiency and reduced printing; push notifications for promotions or direct bookings. Ultimately, more engagement and a better guest experience translate to real and measurable value to the hotel.

Capabilities

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Volo doesn’t have any benefits or use cases available

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Volo Average Volo

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0

Success Stories

2

References

9

Featured Customers

Success Stories

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Volo doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

12 | Small (10-24 room)

12 | Medium (25-74 room)

27 | Large (75-199 room)

2 | X-Large (200+ room)

Country

63 | United States of America

6 | Canada

Type

25 | Boutiques

24 | Luxury Hotels

22 | Resorts

9 | Bed & Breakfast & Inns

6 | Hostels

4 | RV Parks & Campgrounds

3 | Motels

3 | Vacation Rentals & Villas

2 | Casinos

1 | City Center Hotels

1 | Extended Stay & Serviced Apartments

Region

69 | North America

Category

69 | In-Room Hotel Tablets

Hotelier Rating

Excellent
64
Very Good
2
Average
3
Poor
0
Terrible
0

Property Size

  • X-Small (6)
  • Small (12)
  • Medium (12)
  • Large (27)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (63)
  • Canada
    Canada
    (6)

Region

  • North America
    North America
    (69)
10

Awesome Ammenity

Director Of Hospitality from 75-99 room Resort in Blue Springs (United States of America)

Verified
16 months ago
The tablets allow our guest the ability to order food and transportation independently. It also gives then the power to request assistance for the nursing staff as well as place work orders when things need to be replaced or fixed. The tablet is an awesome resource that allows the guest the ability to chat or message staff, which in return...
Country United States of America
Director Of Hospitality
Large Hotel
10

Easy accesibility for ordering through In Room dining and connecting with members and guests.

Front Of House Assistant Manager from 5 to 9 room Luxury Hotel in Boston (United States of America)

Verified
16 months ago
Easy accesibility, Building connection with guests/members, Easy to understand and easy to use in the rooms and great way to connect with members without calling the front desk.
Country United States of America
Front Of House Assistant Manager
X-Small Hotel
10

Guest Use Tablets

Director of Hospitality from 100 to 199 room Resort in Kansas City (United States of America)

Verified
16 months ago
Easy to use. Owner is accessible and is easy to get a hold of to address any concerns about his product.
Country United States of America
Director of Hospitality
Large Hotel
10

Best in-room amenity decision ever!!!

Director of Hospitality from 25-49 room Boutique in Versailles (United States of America)

Verified
16 months ago
I have worked with Volo at several of my properties that range in size between 30 rooms and 700 rooms and while the initial investment seems high, to purchase and install the iPads and docking stations; the savings on printing and man hours can quickly be realized. My current property is only 30 rooms and it was very important to me that an...
Country United States of America
Director of Hospitality
Medium Hotel
10

Love the tablet system

from 10 to 24 room Motel in Fish Creek (United States of America)

Verified
16 months ago
We can make requests for new options and they figure out a way to make it work- and quickly.
Country United States of America
Small Hotel
10

It is easy to provide the informaton needed for the tablets.

Coordinator of Programs & Residents Life from 100 to 199 room Hostel in New York (United States of America)

Verified
16 months ago
I helps provide additional information for the residents at I-House. Some students prefer to gather information alone instead of asking for help. That helps shy students solve their problems independently.
Country United States of America
Coordinator of Programs & Residents Life
Large Hotel
10

Love the tablets!

owner from 10 to 24 room Motel in Fish Creek (United States of America)

Verified
16 months ago
We have been using the tablets for 2 years now and really like them. Positives: - They were able to set up virtually housekeeping for us to provide services to guests during the COVID19 restrictions. - They are very responsive to requests and changes.
Country United States of America
owner
Small Hotel
10

Great option

General Manager from 10 to 24 room Boutique in Chicago (United States of America)

Verified
16 months ago
This product adds to our great customer service. Our guests are able to navigate easily with the Volo service on the in-room tables and also communicate with our Front Desk Agent.
Country United States of America
General Manager
Small Hotel
10

Volo is an amazing tool to utilize in communication

Director of Hospitality from 75-99 room Luxury Hotel in Bartlesville (United States of America)

Verified
17 months ago
I like the fact that VOLO is versital and accomidates my facility and our needs. We can cutomize to fit our organization.
Country United States of America
Director of Hospitality
Large Hotel
10

In room iPads

Manager from 75-99 room Luxury Hotel in Blue Springs (United States of America)

Verified
17 months ago
The guests love having a device to use for entertainment while they're here for therapy. It keeps them entertained while they are in their rooms.
Country United States of America
Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Volo is not only one of IPORT's best partners in the hospitality industry but also one of the best solutions for guest experiences for your hotel. They do well what you need them to do and thats guest services as a whole!

Question:

What differentiates this product or service from the competition?

Answer:

Volo's feature set, clean user interface and fantastic aesthetics is a true differentiator when you walk into your guest room. If you are looking to set yourself apart from other properties, look no further than Volo!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There are a few options in the hospitality space but Volo is the way to go. My best advice is to talk with Volo and give them a shot. You will not be disappointed with this tailored, refined and easy to use solution!

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 12 recommend
Recommended by
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Dang Nguyen Strategic Account Manager III @ Insight
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Debbie Tappan Director of Hospitality Sales @ GoTab
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Support

Unverified

Volo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

97%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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