10 Best Hospitality Apps for Your Guests in 2024

Hotel Tech Report | Last updated
79 PRODUCTS REVIEWED
1153 HOTELIERS SURVEYED

Want to put your hotel's amenities at your guest's finger tips? Whether you're looking for a downloadable app or a web based app, having an app for your guests allows them to easily access anything they might need during their stay whether its placing a request for towels, ordering room service or checking hours of availability at one of your outlets. Not only does this improve the guest experience, but it also helps reduce repetitive tasks, phone calls and inquiries from guests saving your staff hours a week (and helping keep them sane...).

We by surveyed 1153 hoteliers across 79 countries to create this in-depth guide and help you find the best fit Guest Experience Application for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.

 

Guest Experience App Software Shortlist

Here are 10 of top Guest Experience Platforms that are covered in this in-depth guide:

  1. 1. Duve — Streamline guest check-ins and enhance service request management
  2. 2. Bowo — Revolutionize your guest experience with easy spa and room service bookings
  3. 3. Guest Service — Optimize check-in efficiency and improve staff-guest communication effortlessly
  4. 4. Crave Interactive — Simplify operations and elevate guest satisfaction from check-in to personalized services
  5. 5. Hoteza — Empower your guests and staff with a unified platform for reservations, dining, and more
  6. 6. Hudini — Enhance guest convenience with seamless check-ins and instant service requests
  7. 7. AeroGuest — Boost your room service revenue and enhance guest interactions with real-time chats
  8. 8. STAY — Transform your guest's stay with an all-encompassing solution from check in to check out
  9. 9. INTELITY — Streamline your hotel's operations and direct guest requests with our intuitive app
  10. 10. hub OS — Enhance your hotel's efficiency and guest satisfaction through streamlined communication
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Guest Apps Vendor Shortlist
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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Duve
4.8 (404 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2024 HotelTechAwards
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Your branded no-download Guest app by Duve - ready in a week!
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Bowo
4.8 (112 reviews)
Ht score logo 90 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted Bowo as the #2 Hotel Guest Apps provider in the 2024 HotelTechAwards
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Their stays are unique, make them memorable.
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Guest Service
4.9 (28 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Satisfy your customers, increase customer loyalty, increase your revenues with a single app.
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Crave Interactive
4.6 (59 reviews)
Ht score logo 76 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Mobile/Appless
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Hoteza
5.0 (21 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Interactive & easy-to-use web application for easier communication, entertainment & personalized guest experience
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Hudini
4.8 (17 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digitally enabling Hotels & the Hospitality Industry by creating a contactless, superlative, guest experience.
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AeroGuest
4.7 (11 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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To make time for what matters.
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STAY
4.8 (214 reviews)
Ht score logo 94 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The Guest Experience OS used by the top hotel chains.
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INTELITY
4.5 (59 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connect with guests before, during, and after their stay with a hotel guest app that looks and feels like your property.
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hub OS
4.8 (30 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guests at the center of your hotel operations!
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PRODUCT BUNDLES
These Product Suites Also Contain Hotel Guest Apps
Other solutions that offer an integrated hotel guest apps add-on module with their core product offering
Canary Technologies
4.7 (707 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2024 HotelTechAwards
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or read reviews

Canary Technologies’s Hotel Guest Apps product suite also includes:

Duve
4.8 (480 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2024 FINALIST
Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards
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or read reviews

INTELITY
4.7 (19 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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INTELITY’s Hotel Guest Apps product suite also includes:

Virdee’s Hotel Guest Apps product suite also includes:

Vikey S.r.l’s Hotel Guest Apps product suite also includes:

CheKin’s Hotel Guest Apps product suite also includes:

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Canary Technologies
4.8 (359 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2024 FINALIST
Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards
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or read reviews

Canary Technologies’s Hotel Guest Apps product suite also includes:

Duve
4.8 (238 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
third logo finalist 2024 FINALIST
Hoteliers voted Duve as the #3 Upselling Software provider in the 2024 HotelTechAwards
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or read reviews

SiteMinder
4.8 (119 reviews)
Ht score logo 84 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Plusgrade
4.7 (25 reviews)
Ht score logo 71 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Plusgrade’s Hotel Guest Apps product suite also includes:

DigitalGuest
4.9 (17 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DigitalGuest’s Hotel Guest Apps product suite also includes:

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Duve
4.8 (477 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2024 FINALIST
Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2024 HotelTechAwards
Learn more

or read reviews

Canary Technologies
4.8 (471 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2024 WINNER
Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2024 HotelTechAwards
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or read reviews

Canary Technologies’s Hotel Guest Apps product suite also includes:

SiteMinder
4.8 (91 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Akia
4.9 (117 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

INTELITY
4.9 (23 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

INTELITY’s Hotel Guest Apps product suite also includes:

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Mews
4.5 (553 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Mews as the #1 Property Management Systems provider in the 2024 HotelTechAwards
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Mews’s Hotel Guest Apps product suite also includes:

Casablanca
4.9 (62 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Casablanca’s Hotel Guest Apps product suite also includes:

NewBook
4.8 (15 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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NewBook’s Hotel Guest Apps product suite also includes:

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SABA Hospitality
4.7 (82 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted SABA Hospitality as the #1 Mobile Ordering & Room Service provider in the 2024 HotelTechAwards
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SABA Hospitality’s Hotel Guest Apps product suite also includes:

Dgstay
5.0 (26 reviews)
Ht score logo 88 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Dgstay’s Hotel Guest Apps product suite also includes:

IRIS Systems
4.8 (25 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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IRIS Systems’s Hotel Guest Apps product suite also includes:

or read reviews

Woby’s Hotel Guest Apps product suite also includes:

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Hudini
4.8 (21 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hudini’s Hotel Guest Apps product suite also includes:

Drop.in’s Hotel Guest Apps product suite also includes:

HotelBuddy’s Hotel Guest Apps product suite also includes:

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Sabre
4.6 (38 reviews)
Ht score logo 72 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

INTELITY
4.7 (31 reviews)
Ht score logo 31 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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INTELITY’s Hotel Guest Apps product suite also includes:

DOWHAT’s Hotel Guest Apps product suite also includes:

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OpenKey
4.3 (79 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

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OpenKey’s Hotel Guest Apps product suite also includes:

INTELITY
4.7 (39 reviews)
Ht score logo 77 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

INTELITY’s Hotel Guest Apps product suite also includes:

InnQuest
4.3 (90 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

InnQuest’s Hotel Guest Apps product suite also includes:

Shiji Enterprise Platform’s Hotel Guest Apps product suite also includes:

Bookboost AB
4.9 (58 reviews)
Ht score logo 90 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Bookboost AB’s Hotel Guest Apps product suite also includes:

Experience Hotel
4.7 (64 reviews)
Ht score logo 33 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Experience Hotel’s Hotel Guest Apps product suite also includes:

INTELITY’s Hotel Guest Apps product suite also includes:

Eleanor
4.8 (150 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2024 FINALIST
Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2024 HotelTechAwards
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Eleanor’s Hotel Guest Apps product suite also includes:

TourDesk’s Hotel Guest Apps product suite also includes:

or read reviews

Jurny’s Hotel Guest Apps product suite also includes:

HOTELTIME
4.7 (221 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2024 FINALIST
Hoteliers voted HOTELTIME as the #2 Restaurant Management Software provider in the 2024 HotelTechAwards
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HOTELTIME’s Hotel Guest Apps product suite also includes:

Myma.ai
4.7 (81 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Myma.ai’s Hotel Guest Apps product suite also includes:

SuitePad
4.7 (256 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards
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SuitePad’s Hotel Guest Apps product suite also includes:

Canary Technologies
4.8 (187 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Canary Technologies as the #1 Digital Tipping Solutions provider in the 2024 HotelTechAwards
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Canary Technologies’s Hotel Guest Apps product suite also includes:

Canary Technologies
4.8 (1046 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2024 WINNER
Hoteliers voted Canary Technologies as the #1 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards
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or read reviews

Canary Technologies’s Hotel Guest Apps product suite also includes:

OVERVIEW
What is Hotel Guest Apps
Want to put your hotel's amenities at your guest's finger tips? Whether you're looking for a downloadable app or a web based app, having an app for your guests allows them to easily access anything they might need during their stay whether its placing a request for towels, ordering room service or checking hours of availability at one of your outlets. Not only does this improve the guest experience, but it also helps reduce repetitive tasks, phone calls and inquiries from guests saving your staff hours a week (and helping keep them sane...).
Finding the right Hotel Guest Apps solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Hotel Guest Apps vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2024 Hotel Guest Apps Guide)
BENEFITS
What are the key benefits of apps for the hospitality industry?

Hospitality apps expand service revenue and drive guest loyalty.  Use your app to create upselling opportunities for in-room dining, the on-site spa, activities sponsored by the hotel, and other services to drive an increase in service revenue. Promote special offers, guest services, events, and amenities with targeted messages sent directly to your guests' mobile devices.  Capture valuable data about guests' preferences and how they spend their money. Use this data to target in-house guests with personalized special offers and promotions to fill unused capacity at your amenities while simultaneously building guest loyalty and satisfaction.

FEATURES
What key functionality should a great hospitality app deliver?

Ultimately hospitality apps are the connective tissue between guests and your property regardless of whether they're in their hotel room requesting room service or on the go in need of local advice from a concierge.  Great apps undoubtedly improve the guest experience by being present whenever a guest needs you while boosting profitability.  Offering a mobile app (e.g. Android, iOS/iPhone) instead of a web-based app) provides a richer user experience in terms of both content and functionality. Because a mobile app is downloaded directly to a guest's device, a hotel has more opportunities to increase guest wallet share by sending targeted, property-specific notifications and inducing guest spend.  Guests want the ability to place requests through your mobile app. Whether its a request for late check-out, room service, or a simple request for extra towels, your app should be able to intake and process those requests.  Your guests want to communicate with your staff in real-time. Your mobile app should offer messaging functionality to accommodate that expectation, whether through an integration with a messaging service or a fully functional message management dashboard, messaging is a key function of any mobile app.

FAQs
Hoteliers Also Ask
- Do you build apps that can integrate into my hotel brand app? Hotel brands need access to a complete SDK to make app functionality within their branded app. Some vendors also provide white-label apps that can be branded to your property, or fully customized app builds for additional functionality. - Can guests use your mobile app for mobile room key? A hotel mobile app should securely create a mobile key for your guest reservations. It’s critical for any hotel app to integrate with many industry-wide lock vendors and hardware partners to provide a seamless experience. - Will your app integrate with my existing loyalty program? Hotel apps add the most value for repeat guests. By integrating into your loyalty program, not only will you get a higher ROI by encouraging loyalty members to download the application, but you will also be able to serve up more targeted offerings. Increased adoption and more targeted offerings combined remove friction between guests and their desires on property services while driving increased revenue uptake.​​​​
Internet of things in hospitality: Your mobile app should allow your guests to have full control over their stay and in-room experience. Guests should be able to use their phones to access their guest rooms, turn on the lights, adjust the thermostat, and access the TV. This is just the first step in crafting a truly smart guest experience. Personalization: By mapping data across multiple guest touchpoints, hotel apps can utilize guest behavior data modeling to personalize guests’ needs throughout their stay. Contactless check-in: Guests are increasingly looking for ways to streamline their check-in experience. Hotels are responding by implementing mobile check-in functionality within their apps, enabling guests to skip the front desk and go straight to their rooms upon arrival. Want to dive deeper into contactless check-in solutions? Check out the contactless check-in buyers guide.
- Property management system: To capture and relay guest info to and from App to PMS easily and allow guests to check-in from their phone - Point of sale (POS): An integration between your POS system and your mobile app allows guests to make purchases within the app, either from your in-room dining menu or in-app retail store. - Staff collaboration software: For seamless ordering of service requests and to communicate effortlessly with the staff regardless of where the guest is. Apps connecting guests directly to staff in an interactive format make hotel management a breeze. - Mobile key solutions: Your mobile app should integrate with mobile key solutions, which allows guests to use their mobile device as a room key. This streamlines the guest experience and reduces friction at the front desk. - Loyalty programs: Your mobile app should integrate with your existing loyalty program and provide your loyalty members with easy access to their loyalty profiles, benefits, and points.
In the wake of the pandemic, the hotel industry has undergone a massive digital transformation with automation and digital solutions spreading throughout hotel properties of all shapes and sizes. Travelers are demanding more control over their stay and personalized experiences than ever before. A hotel mobile app is a downloadable digital solution for smartphones and tablets that serves as a key touchpoint for hoteliers to elevate their guests' experience during their stay. Mobile apps allow hotels to connect with their guests and expose their services and offerings through another, more direct, channel - increasing guest engagement and expanding reach with offers and hotel services. Having a mobile app also opens up a clear line of communication between hotels and guests. In addition to accessing hotel information, such as services and amenities, guests can check-in remotely, place service requests, order room service, and engage with all the hotel’s offerings, all in a single place. Offering a mobile app is a key differentiator for hotel guests.

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