Crave Mobile Platform

4.6 (59 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Andre, Arturo Armando, Rafael + 7 more experts recommend Crave Interactive

Read Recommendations
Product Banner

Crave Mobile Platform

4.6 (59 REVIEWS)

Ranked 7 (out of 79) in Hotel Guest Apps

Mobile/Appless

User avatar image User avatar image User avatar image

Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Crave Mobile Platform is the #6 most trending product in the Hotel Guest Apps category (out of 79) and the #256 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Crave Mobile Platform
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Keep your guests engaged wherever they go, with mobile access to all of your services. Crave’s mobile solution provides everything your guests need in an intuitive and engaging manner bespoke to your brand. With instant access to services from anywhere – the pool, the lobby, meeting rooms, guest rooms – your guests will love the simplicity and speed with which they can find information and order what they need. Our data insights and experience can help you ensure maximum guest engagement and increased sales of ancillaries.

Capabilities

profile-empty-state.svg

Crave Interactive doesn’t have any benefits or use cases available

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Mobile Ordering

Mobile Ordering & Room Service
Place QR codes throughout the property or at your F&B outlets for guests to scan and order right from their mobile device.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Crave Interactive Average Crave Interactive

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

0

Success Stories

5

References

8

Featured Customers

Success Stories

profile-empty-state.svg

Crave Interactive doesn’t have any case studies available

Popularity by Segment

Size

17 | X-Small (1-9 room)

7 | Small (10-24 room)

14 | Medium (25-74 room)

30 | Large (75-199 room)

91 | X-Large (200+ room)

Country

58 | United Kingdom

40 | Mexico

33 | United States of America

8 | United Arab Emirates

5 | Bahamas

5 | Saint Lucia

5 | Thailand

3 | Norway

3 | Costa Rica

3 | Canada

2 | Estonia

2 | Panama

2 | Australia

2 | Dominican Republic

2 | Jamaica

2 | Netherlands

2 | Greece

1 | Iceland

1 | Serbia

1 | Turks and Caicos Islands

1 | Ireland

1 | Netherlands Antilles

1 | Vietnam

1 | Spain

1 | Indonesia

1 | Japan

Type

92 | Luxury Hotels

69 | Resorts

32 | Branded Hotels

19 | Boutiques

19 | City Center Hotels

12 | Bed & Breakfast & Inns

10 | RV Parks & Campgrounds

6 | Hostels

5 | Vacation Rentals & Villas

4 | Casinos

4 | Motels

2 | Airport/Conference Hotels

1 | Extended Stay & Serviced Apartments

Region

76 | North America

71 | Europe

16 | Central America

8 | Asia Pacific

8 | Middle East

5 | South America

2 | Oceania

Category

150 | In-Room Hotel Tablets

59 | Hotel Guest Apps

More Products by Crave Interactive

https://ucarecdn.com/6f17b87d-b535-477a-8d9e-a68ad1ca0540/
https://ucarecdn.com/388f805c-a241-4f37-a961-1723f3d3122a/

Hotelier Rating

Excellent
132
Very Good
33
Average
17
Poor
4
Terrible
1

Property Size

  • X-Small (17)
  • Small (7)
  • Medium (14)
  • Large (30)
  • X-Large (91)

Country

  • United Kingdom
    United Kingdom
    (58)
  • Mexico
    Mexico
    (40)
  • United States of America
    United States of America
    (33)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Bahamas
    Bahamas
    (5)
  • Saint Lucia
    Saint Lucia
    (5)
  • Thailand
    Thailand
    (5)
  • Norway
    Norway
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Canada
    Canada
    (3)
  • Estonia
    Estonia
    (2)
  • Panama
    Panama
    (2)
  • Australia
    Australia
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Jamaica
    Jamaica
    (2)
  • Netherlands
    Netherlands
    (2)
  • Greece
    Greece
    (2)
  • Iceland
    Iceland
    (1)
  • Serbia
    Serbia
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Ireland
    Ireland
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Vietnam
    Vietnam
    (1)
  • Spain
    Spain
    (1)
  • Indonesia
    Indonesia
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (76)
  • Europe
    Europe
    (71)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (8)
  • South America
    South America
    (5)
  • Central America
    Central America
    (16)
10

Transformative Tech for Exceptional Guest Experience

Group IT Manager from 200 to 499 room Luxury Hotel in Chandler's Cross (United Kingdom)

Verified
4 months ago
Crave has a best in class hotel food ordering application. This paired with their ability to deliver a reliable service has worked to improve not only the efficiency of the hotel but also the guest experience.
Country United Kingdom
Group IT Manager
X-Large Hotel
5

Interface with the operator in handling request

Gerente de mantenimiento from 500+ room Luxury Hotel in Quintana Roo (Mexico)

Verified
4 months ago
Of all the requests that arrive, not all apply and there is no option to decline the request and send a "please contact the spa" message. Crave assumes all requests are completed when this is not the case
Country Mexico
Gerente de mantenimiento
X-Large Hotel
10

Amazing Service

Reservation & In House Designer from 1 to 4 room Boutique in (United Kingdom)

Verified
4 months ago
Crave Interactive are super efficient and very helpful team member. We are very impressed with their service and appreciated their work.
Country United Kingdom
Reservation & In House Designer
X-Small Hotel
10

Amazing!

Associate Director of PR & Communications from 100 to 199 room Boutique in (Saint Lucia)

Verified
5 months ago
Simplicity and ease of the app. The aesthetics and branding is luxurious looking. The efficiency of the Crave team is second to none.
Country Saint Lucia
Associate Director of PR & Communications
Large Hotel
10

Excellent digital service solution for the hospitality industry that provides hotels with an outstanding digital experience throughout their guests’ stay. The platform includes Order Management, POS integration, Mobile and Web solutions, in room tablets with video and messaging, as well as multiple Integrations with Payments. All those factors result in a smoother service experience for guests and help businesses keep costs down as human touch is not always required.

from 500+ room City Center Hotel in (United Kingdom)

Verified
5 months ago
Quick and efficient customer support which is available 24/7. Increased efficiency, improved customer experience, reduced errors which can lead to fewer complaints, improved data management, and marketing opportunities.
Country United Kingdom
X-Large Hotel
10

The Commons

Hotel Manager from 100 to 199 room Branded Hotel in Fountain Valley (United States of America)

Verified
5 months ago
Easy to use. Working with the crave team was easy. They are responsive and it made working with them a pleasure.
Country United States of America
Hotel Manager
Large Hotel
10

It is a one-stop shop for booking all attractions & experiences

Manager from 100 to 199 room Boutique in (United Kingdom)

Verified
5 months ago
Crave have built a seamless platform for guests to research their trip, make their choices, book and pay for their purchases. The site is personalised to the hotel, so our guests feels that they are being personally looked after by an in-house concierge team. Use the QR codes and personalised web links and have this available to guests at m...
Country United Kingdom
Manager
Large Hotel
10

Excellent online ordering

Business Owner from 10 to 24 room Bed & Breakfast & Inn in Stokeinteignhead (United Kingdom)

Verified
5 months ago
Very friendly and efficient support staff, any issues are dealt with quickly. Customer interface is very easy to use, attractive and well laid out. No app to download.
Country United Kingdom
Business Owner
Small Hotel
10

Big help in bad times

Owner from in (United Kingdom)

Verified
5 months ago
Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates
Country United Kingdom
Owner
7

All is good so far.

Marketing communications manager from 200 to 499 room Luxury Hotel in (Thailand)

Verified
6 months ago
Various functions.It's a center communication between outlet and customer. Customers can explore every information in one device. All the rest is good.
Country Thailand
Marketing communications manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave. The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.

Question:

What differentiates this product or service from the competition?

Answer:

The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave. Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer. Crave managed to send a tablet for a POC and it was really smooth and a key-point.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you. The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 7 recommend
Recommended by
RecommendationAvatar
Andre Matos Business Developer Team Leader @ Konica Minolta
RecommendationAvatar
Arturo Armando Briano it engineer @ Servicios de Computo del Caribe
RecommendationAvatar
Rafael Solórzano Sales Manager @ Hotel Depot
RecommendationAvatar
John Owen CEO @ TigerTMS
RecommendationAvatar
Joe Pleece Enterprise Sales @ Deliverect
RecommendationAvatar
Andre Matos Business Developer Team Leader @ Konica Minolta
RecommendationAvatar
Arturo Armando Briano it engineer @ Servicios de Computo del Caribe
RecommendationAvatar
Rafael Solórzano Sales Manager @ Hotel Depot
RecommendationAvatar
John Owen CEO @ TigerTMS
RecommendationAvatar
Joe Pleece Enterprise Sales @ Deliverect
RecommendationAvatar
Chris Horn Managing Director @ Gold Key Media
RecommendationAvatar
Gil Carver CEO @ Avico
RecommendationAvatar
Jaume Serra CEO @ Arki Management
RecommendationAvatar
Alaa Bahr Senior Software Engineer @ INTEREL
RecommendationAvatar
Richard Bradbury VP, Strategy, Marketing, Alliances @ Quore
Are you a consultant or vendor that recommends Crave Interactive? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Actabl
Actabl

93% recommended by 1298 hotels

Hotel Maintenance Software
+4 more
Oracle Hospitality
Oracle Hospitality

91% recommended by 529 hotels

Property Management Systems
Amadeus
Amadeus

83% recommended by 154 hotels

Staff Collaboration Tools
Book4Time
Book4Time

94% recommended by 117 hotels

Spa Software
Agilysys
Agilysys

73% recommended by 10 hotels

Property Management Systems
Quore
Quore

91% recommended by 120 hotels

Hotel Maintenance Software
+3 more
Infor
Infor

80% recommended by 82 hotels

Property Management Systems
Zingle

This integration hasn’t been verified by Zingle yet.

Zingle

95% recommended by 79 hotels

Guest Messaging Software
Kipsu
Kipsu

84% recommended by 20 hotels

Guest Messaging Software
Sonifi

This integration hasn’t been verified by Sonifi yet.

Sonifi

59% recommended by 12 hotels

Hospitality TV

Support

Unverified

Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

90%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .