Duve App

4.8 (404 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Rachel, Maurice, Yumiko + 59 more experts recommend Duve

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Ranked 1 (out of 79) in Hotel Guest Apps

2024 Winner Hotel Software

Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Your branded no-download Guest app by Duve - ready in a week!

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve App is the #1 most trending product in the Hotel Guest Apps category (out of 79) and the #5 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Duve App
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
With a built-in Guest App, guests can communicate with your staff in their native language, purchase upsells with the click-of-a-button, access information about hotel facilities and recommendations, as well as open room doors without the need for a physical keycard - all while navigating through a web-app that’s fully branded according to your company.

View website

Capabilities

Upsell Rooms, Services, Experiences & More

Unlock Rooms with Integrated Mobile Key

Communicate with Your Team & Guests

Enable Guests to Check-in Online

Apply Custom Branding to Your App

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

Review Collection & Optimization

Guest Surveys & Feedback
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Online Check-in

Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

INCLUDED

Access Rooms with Ease

Hotel Keyless Entry Systems
Duve’s integration with digital key providers enables your guests to easily access their rooms from the Guest App. Your staff can share access with guests at any time and revoke access when guests should no longer be able to access the rooms or rentals.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Duve Average Duve

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23

Success Stories

12

References

18

Featured Customers

Success Stories

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Lavérune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Kreisfreie Stadt Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Prince Edward (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Blum (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv-Yafo (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv-Yafo (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States of America)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Varaville (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

(United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisboa (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv-Yafo (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv-Yafo (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

East Attica Regional Unit (Greece)

Popularity by Segment

Size

57 | X-Small (1-9 room)

65 | Small (10-24 room)

131 | Medium (25-74 room)

175 | Large (75-199 room)

197 | X-Large (200+ room)

Country

282 | Israel

86 | France

38 | United States of America

34 | United Kingdom

29 | Spain

23 | Greece

16 | Germany

15 | Australia

14 | Mexico

13 | Italy

13 | Cyprus

12 | Portugal

12 | Belgium

8 | Netherlands

8 | Canada

5 | Switzerland

4 | Finland

3 | Austria

3 | United Arab Emirates

3 | India

3 | Luxembourg

3 | Indonesia

3 | Poland

2 | Lithuania

2 | Philippines

2 | Dominican Republic

2 | Japan

2 | Malaysia

2 | Czech Republic

1 | Singapore

1 | Guernsey

1 | Costa Rica

1 | Korea, South

1 | Virgin Islands, British

1 | Ireland

1 | Martinique

1 | Brazil

1 | Bulgaria

1 | Romania

1 | Thailand

1 | Turks and Caicos Islands

Type

186 | Vacation Rentals & Villas

182 | Luxury Hotels

136 | Hostels

133 | Branded Hotels

131 | City Center Hotels

128 | Boutiques

77 | Extended Stay & Serviced Apartments

66 | Resorts

43 | Bed & Breakfast & Inns

12 | Limited Service & Budget Hotels

6 | Motels

6 | RV Parks & Campgrounds

5 | Airport/Conference Hotels

2 | Casinos

Region

285 | Middle East

272 | Europe

60 | North America

15 | Asia Pacific

15 | Oceania

5 | Central America

2 | South America

Category

480 | Contactless Check-in

477 | Guest Messaging Software

404 | Hotel Guest Apps

238 | Upselling Software

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Hotelier Rating

Excellent
603
Very Good
37
Average
18
Poor
4
Terrible
3

Property Size

  • X-Small (57)
  • Small (65)
  • Medium (131)
  • Large (175)
  • X-Large (197)

Country

  • Israel
    Israel
    (282)
  • France
    France
    (86)
  • United States of America
    United States of America
    (38)
  • United Kingdom
    United Kingdom
    (34)
  • Spain
    Spain
    (29)
  • Greece
    Greece
    (23)
  • Germany
    Germany
    (16)
  • Australia
    Australia
    (15)
  • Mexico
    Mexico
    (14)
  • Italy
    Italy
    (13)
  • Cyprus
    Cyprus
    (13)
  • Portugal
    Portugal
    (12)
  • Belgium
    Belgium
    (12)
  • Netherlands
    Netherlands
    (8)
  • Canada
    Canada
    (8)
  • Switzerland
    Switzerland
    (5)
  • Finland
    Finland
    (4)
  • Austria
    Austria
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • India
    India
    (3)
  • Luxembourg
    Luxembourg
    (3)
  • Indonesia
    Indonesia
    (3)
  • Poland
    Poland
    (3)
  • Lithuania
    Lithuania
    (2)
  • Philippines
    Philippines
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Japan
    Japan
    (2)
  • Malaysia
    Malaysia
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Singapore
    Singapore
    (1)
  • Guernsey
    Guernsey
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Korea, South
    Korea, South
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Ireland
    Ireland
    (1)
  • Martinique
    Martinique
    (1)
  • Brazil
    Brazil
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Romania
    Romania
    (1)
  • Thailand
    Thailand
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)

Region

  • North America
    North America
    (60)
  • Europe
    Europe
    (272)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (15)
  • Middle East
    Middle East
    (285)
  • South America
    South America
    (2)
  • Central America
    Central America
    (5)
10

Duve is a well thought out software solution to automate workflows, check-ins and upsells.

Owner from 10 to 24 room Vacation Rentals & Villa in Harrisburg (United States of America)

Verified
4 months ago
My business has benefited from Duve in multiple ways. Collecting information from guests ahead of time allows me to identify high risk reservations and follow-up with guests before check-in to make sure they understand my house rules and add extra guests to the reservation. I have significantly increased my revenue and reduced time to colle...
Country United States of America
Owner
Small Hotel
10

'The best platform

General Manager from 100 to 199 room Boutique in (Czech Republic)

Verified
4 months ago
The GuestApp is the best experience for the guest, easy to build, and stuffed with all the information you need your guests to have. The communication is swift, no problems with losing information among the team, all saved in one place. Great conversion with on-line check-in, saving a lot of time at the reception, so the staff can really in...
Country Czech Republic
General Manager
Large Hotel
10

The best choice of integrating a Guest Experience platform

Property Manager from 75-99 room Vacation Rentals & Villa in Wien (Austria)

Verified
4 months ago
Flexible and multilingual platform that we have successfully implemented especially to integrate our Online Check-in Process in addition to a comprehensive digital Guidebook for your guests. The Communication Hub of the platform is now the center communication port for interacting with. The platform support very well foundation for Upsells...
Country Austria
Property Manager
Large Hotel
10

Amazing. I am very satisfied. Very helpful

reception manager from 200 to 499 room Branded Hotel in Eilat (Israel)

Verified
4 months ago
The pre-check-in feature of Duve has greatly satisfied us at Isrotel. This feature has not only transformed our guest experience but has also significantly reduced the workload of our front desk. The room upgrades option is a bonus!
Country Israel
reception manager
X-Large Hotel
10

Very good Support

Cluster Marketing Mananger from 200 to 499 room Airport/Conference Hotel in Köln (Germany)

Verified
4 months ago
easy guest contact through Duve Online Checkin, easy set up and a very quick and friendly support from key account management.
Country Germany
Cluster Marketing Mananger
X-Large Hotel
0

Unusal Name Creates Confusion - Guests All Think Its a ScamSMS Feature currently not working in Australia

Director from 10 to 24 room Vacation Rentals & Villa in

Verified
4 months ago
Guest check in app was working well untell the SMS feature ceased to fuction in Australia. It is now created a massive issue with the check in process leading into our busiest time of the year. It was once great easy to use software that made sense to people, but the change to a strange name that makes no sense in our country and the lack...
Director
Small Hotel
10

Evening manager at the hotel

Evening manager at the hotel from 200 to 499 room Hostel in Ein Bokek (Israel)

Verified
4 months ago
I like the convenience and ease of running the software. Really excellent! I recommend this software to everyone. Professional software .
Country Israel
Evening manager at the hotel
X-Large Hotel
10

Amazing software and amazing service and support people

סגן מנהל ביטחון from 100 to 199 room Branded Hotel in Jerusalem (Israel)

Verified
4 months ago
The software helped to improve the level of service and also increased the amount of sales. Likewise, the service and support personnel help all the time and whenever needed, and their trainings are also excellent.
Country Israel
סגן מנהל ביטחון
Large Hotel
10

easy and accesiable app

security officer from 100 to 199 room Branded Hotel in Jerusalem (Israel)

Verified
4 months ago
its very fast easy to use the geusts love it the system has very good optimizition and is very effective.
Country Israel
security officer
Large Hotel
10

Very convenient app

מנהל ביטחון from 100 to 199 room Branded Hotel in Jerusalem (Israel)

Verified
4 months ago
Available service, professional service, fast communication, warm attitude with guests, very advanced service, it's easier for guests to talk to us through the app
Country Israel
מנהל ביטחון
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Self checkin Upsells Destination guide Customizable to the users needs in a variety of hospitality sectors Saving time and money on day today simple tasks Improves the users operations as well as upgrades the guest experience

Question:

What differentiates this product or service from the competition?

Answer:

Service Professional team The Product is versatile and very competitive Adoptable to the industry changes and dynamic Branded and fully white labeled Independently adoptable for the user and the guest

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Invest in the best onboarding package to be fully knowledgeable and maximize the product capabilities and your operations productivity. Assign some one from your team to be a Duve champion to follow product updates and train teams.