Hub OS Guest in Touch

4.8 (30 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Hub OS Guest in Touch

4.8 (30 REVIEWS)

Ranked 8 (out of 79) in Hotel Guest Apps

Guests at the center of your hotel operations!

More than 50% of hub OS’s reviews come from Spain.

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hub OS Guest in Touch is the #15 most trending product in the Hotel Guest Apps category (out of 79) and the #655 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

hub OS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Hub OS Guest in Touch
Founded in 2006 | Headquarters in Blanes (Spain) | 8 employees
Web-app solution for contactless communication between the guest and the hotel In a time that contactless communication is so important, it's very important to give your guests the option to communicate this way if they wish so. What is also important is to not overwhelm your team with another channel to manage. The Guest in Touch module allows your guests to: • Book a restaurant service, based on your maximum safest occupancy. •Request housekeeping services, like extra towels or amenities. • Inform you about any incident. Any of these requests are sent directly to the responsible teams and staff. And will definitely help you improve your guest communication and satisfaction.

Capabilities

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hub OS doesn’t have any benefits or use cases available

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Pricing

Pricing Available By Request

hub OS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

26 | Medium (25-74 room)

83 | Large (75-199 room)

95 | X-Large (200+ room)

Country

122 | Spain

20 | Italy

16 | Portugal

12 | Australia

9 | Hungary

6 | Germany

5 | United Arab Emirates

5 | Belgium

4 | Netherlands

4 | Mexico

3 | Austria

3 | France

3 | United States of America

3 | New Zealand

2 | Israel

2 | Argentina

1 | Czech Republic

1 | Guam

1 | Slovenia

1 | Vietnam

1 | Colombia

1 | Bulgaria

1 | Switzerland

1 | Panama

1 | Malta

Type

83 | Branded Hotels

66 | Luxury Hotels

54 | City Center Hotels

49 | Resorts

32 | Boutiques

22 | Bed & Breakfast & Inns

20 | Hostels

10 | RV Parks & Campgrounds

8 | Airport/Conference Hotels

8 | Extended Stay & Serviced Apartments

6 | Vacation Rentals & Villas

3 | Casinos

1 | Motels

Region

193 | Europe

16 | Oceania

7 | North America

7 | Middle East

4 | South America

1 | Asia Pacific

Category

194 | Hotel Maintenance Software

177 | Housekeeping Software

71 | Hotel Pre-Opening, Renovations & Development

30 | Hotel Guest Apps

5 | Staff Collaboration Tools

Hotelier Rating

Excellent
211
Very Good
15
Average
2
Poor
1
Terrible
0

Property Size

  • X-Small (2)
  • Small (2)
  • Medium (26)
  • Large (83)
  • X-Large (95)

Country

  • Spain
    Spain
    (122)
  • Italy
    Italy
    (20)
  • Portugal
    Portugal
    (16)
  • Australia
    Australia
    (12)
  • Hungary
    Hungary
    (9)
  • Germany
    Germany
    (6)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Belgium
    Belgium
    (5)
  • Netherlands
    Netherlands
    (4)
  • Mexico
    Mexico
    (4)
  • Austria
    Austria
    (3)
  • France
    France
    (3)
  • United States of America
    United States of America
    (3)
  • New Zealand
    New Zealand
    (3)
  • Israel
    Israel
    (2)
  • Argentina
    Argentina
    (2)
  • Czech Republic
    Czech Republic
    (1)
  • Guam
    Guam
    (1)
  • Slovenia
    Slovenia
    (1)
  • Vietnam
    Vietnam
    (1)
  • Colombia
    Colombia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Switzerland
    Switzerland
    (1)
  • Panama
    Panama
    (1)
  • Malta
    Malta
    (1)

Region

  • North America
    North America
    (7)
  • Europe
    Europe
    (193)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (16)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (4)
10

FAST AND EASY VISIBILITY

SPA VITANOVA from 200 to 499 room Hostel in Playa Blanca (Spain)

Verified
16 months ago
BEING ABLE TO QUICKLY SEE INCIDENTS AND EXECUTION MONITORING AS WELL AS BEING IN CONTACT WITH THE TECHNICIAN AND KNOW WHAT IS REPAIRED
Country Spain
SPA VITANOVA
X-Large Hotel
10

perfect tool

Jefe de Mantenimiento from 100 to 199 room Branded Hotel in Madrid (Spain)

Verified
16 months ago
Power, reflect, warnings, preventive planning... Quite useful. For day to day. I also like to know the occupancy status... etc
Country Spain
Jefe de Mantenimiento
Large Hotel
10

Staff maintenance

Manager from 500+ room in Noordwijkerhout (Netherlands)

Verified
16 months ago
Stabiel software and easy to use for al the people friendly. Teh reports are easy to use and you can quick see what your workflow is
Country Netherlands
Manager
X-Large Hotel
9

Unique well connected guesr request feature

Executive Housekeeping Manager from 200 to 499 room Branded Hotel in Adelaide (Australia)

Verified
16 months ago
Guest experience module is the most amazing feature, assisting us in making guest experience better.Allocation is very easy in this
Country Australia
Executive Housekeeping Manager
X-Large Hotel
10

Digital tool that helps you to have a better performance and an efficiency management.

Managing Director from 200 to 499 room Branded Hotel in Barcelona (Spain)

Verified
16 months ago
Easy to understand for everyone involved. Easy to take decissions, Save time and money. Easy follo up, great agenda and lots of repports.
Country Spain
Managing Director
X-Large Hotel
8

Really useful tool for filling in different departments on operational matters in real time

Guest Experience & Quality from 100 to 199 room Boutique in Barcelona (Spain)

Verified
16 months ago
How user friendly and visual the software is. The fact that is has an app, and the fact that it can be linked with the e-mail.
Country Spain
Guest Experience & Quality
Large Hotel
10

Ease of viewing room status and troubleshooting from any hotel department

Jefe de mantenimiento from 500+ room Boutique in Madrid (Spain)

Verified
16 months ago
The ease of seeing faults and posting them The possibility of distributing the work among different people and involving them
Country Spain
Jefe de mantenimiento
X-Large Hotel
10

Fundamental tool on a daily basis operations in an Hotel

Operations Maganer from 75-99 room Boutique in Porto (Portugal)

Verified
16 months ago
Quick and practical report of maintenance of rooms problems and effective communication of room cleaning reports by Housekeeping. Great Tool
Country Portugal
Operations Maganer
Large Hotel
10

Intuitive tool that facilitates my daily work

nh turcosa from 50-74 room in El Grao de Castellón (Spain)

Verified
16 months ago
What facilitates my daily work and the multiple options that the application offers. How intuitive the app is
Country Spain
nh turcosa
Medium Hotel
10

#HotelMaintenanceSoftware

Assistant Director of Operations from 75-99 room Branded Hotel in Lisbon (Portugal)

Verified
16 months ago
Intuitive software helping us to improve our planning and control of maintenance operations across our hotels. Different solutions and modules available depending on the Hotel needs.Customer sercive is great and always available to overcome the challenges.
Country Portugal
Assistant Director of Operations
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all

Question:

What differentiates this product or service from the competition?

Answer:

complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but get inspired and consider changes with tool implementation

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Ildefonso Moyano Senior Director Global Customer Success @ Mews
RecommendationAvatar
Marc Llobet Area Sales Manager @ Serenissima Informatica
RecommendationAvatar
Ildefonso Moyano Senior Director Global Customer Success @ Mews
RecommendationAvatar
Marc Llobet Area Sales Manager @ Serenissima Informatica
Are you a consultant or vendor that recommends hub OS? Leave a recommendation

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Support

Unverified

hub OS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

97%

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