Guest Service

4.9 (28 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Guest Service

4.9 (28 REVIEWS)

Ranked 5 (out of 79) in Hotel Guest Apps

Satisfy your customers, increase customer loyalty, increase your revenues with a single app.

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Guest Service is the #5 most trending product in the Hotel Guest Apps category (out of 79) and the #247 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Guest Service
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.

View website

Capabilities

Create Your Hotel’s Branded Mobile App

Boost Your Hotel’s Revenue

Achieve Operational Excellence

Boost Staff Productivity and Peace of Mind

Online Check-in

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Online Check-in

Contactless Check-in

INCLUDED

Live Request

Guest Messaging Software
Receive guest requests via mobile portal, offer your guests additional services.

INCLUDED

Staff App and Admin Panel

Staff Collaboration Tools
When guests submit their requests to you via your mobile app GuestService, you can track the status of all requests to avoid unnecessary losses and capital transactions.

INCLUDED

Room Service

Mobile Ordering & Room Service
Our QR codes can offer digital menus to your guests so that they can order easily. You can achieve all this while reducing your printing and staff costs.

INCLUDED

Survey - Stay in Touch With Your Guests.

Guest Surveys & Feedback
Receive feedback from guests instantly, increase the number of satisfied guests, and prevent negative comments. Get feedback in real-time and solve problems in real-time.

INCLUDED

Better Communication - More Sales

Upselling Software
Increase your hotel’s profit, provide full services to your guests, and increase the sales of your services through customized messages.

INCLUDED

Housekeeping

Housekeeping Software
GuestService provides service in every area of your hotel. Forward all housekeeping requests such as room cleaning, extra bed, iron, etc. from your guest to your mobile phones with GuestService. While your guests experience the comfort of your hotel, you increase guest satisfaction.

INCLUDED

Technical Complaints

Hotel Maintenance Software
Every hotel has problems. GuestService is a great tool to quickly find out about guests’ technical issues and prevent guest misery. All problems communicated by the guests with the GuestService are instantly communicated to the departments and your employees are informed so that they can be resolved quickly. Prevent possible negative comments and control your operations with GuestService.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

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0

Success Stories

1

References

6

Featured Customers

Success Stories

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Guest Service doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

1 | Medium (25-74 room)

7 | Large (75-199 room)

19 | X-Large (200+ room)

Country

25 | Turkey

Type

15 | Resorts

11 | Luxury Hotels

7 | Branded Hotels

3 | City Center Hotels

2 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Hostels

Region

25 | Middle East

Category

28 | Hotel Guest Apps

6 | Mobile Ordering & Room Service

5 | Contactless Check-in

3 | Guest Surveys & Feedback

2 | Staff Collaboration Tools

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Hotelier Rating

Excellent
26
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (1)
  • Large (7)
  • X-Large (19)

Country

  • Turkey
    Turkey
    (25)

Region

  • Middle East
    Middle East
    (25)
10

Reception team

Front Office from 100 to 199 room Resort in (Turkey)

Verified
2 months ago
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing g...
Country Turkey
Front Office
Large Hotel
10

Mobile ordering

Front office manager from 100 to 199 room Resort in (Turkey)

Verified
2 months ago
The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control directly in the guests' hands.
Country Turkey
Front office manager
Large Hotel
9

Hotel Guest App

Sakar from 200 to 499 room Resort in (Turkey)

Verified
2 months ago
As the Guest Service Manager at a renowned beachfront property in Antalya, I am thrilled to share our experiences with our newly implemented hotel guest app, which notably includes an integrated survey feature. This digital innovation has significantly transformed how we interact with our guests, offering them unparalleled convenience while...
Country Turkey
Sakar
X-Large Hotel
10

Guest Relations

Guest Relations from 100 to 199 room Branded Hotel in (Turkey)

Verified
2 months ago
The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service gaps, s...
Country Turkey
Guest Relations
Large Hotel
10

Enhancing Operations

Rooms Division Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading t...
Country Turkey
Rooms Division Manager
X-Large Hotel
10

Guest communication with ease

Guest Relations Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
Country Turkey
Guest Relations Manager
X-Large Hotel
10

Enhancing our review score

Quality Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
In my role as a quality manager within the hospitality industry, I have witnessed a remarkable transformation since integrating the SAAS hotel guest app platform into our operations. The real-time communication features have enabled our team to promptly address any quality concerns and guest feedback, ensuring that our commitment to service...
Country Turkey
Quality Manager
X-Large Hotel
10

Mobile Guest App

Guest Relations Manager from 500+ room Resort in (Turkey)

Verified
2 months ago
GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making the arrival experience for our guests not only faster but also more convenient. This feature alone has improved guest satisfaction levels, and...
Country Turkey
Guest Relations Manager
X-Large Hotel
10

Transforming Guest Experiences and Maximizing Revenue

Manager from 200 to 499 room Resort in (Turkey)

Verified
2 months ago
In the competitive hospitality landscape, finding innovative solutions that enhance both guest experience and operational efficiency is paramount. Our recent implementation of a cutting-edge SaaS application has been a pivotal move in this direction, particularly with its upselling and gift card functionalities. This platform has enabled us...
Country Turkey
Manager
X-Large Hotel
10

Our Take on GuestService Hotel App

Assistant General Mqnager from 200 to 499 room Luxury Hotel in (Turkey)

Verified
2 months ago
As a hotelier constantly striving to elevate our guest experience, discovering GuestService has been a remarkable milestone. This SAAS platform has revolutionized the way we engage with our guests. Its intuitive interface and diverse range of features allow for seamless communication and service delivery, directly impacting guest satisfacti...
Country Turkey
Assistant General Mqnager
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

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Posts

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Support

Unverified

Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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