HotelBuddy Guest App

5.0 (2 REVIEWS)

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0 out of 100
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HotelBuddy Guest App

5.0 (2 REVIEWS)

Unranked in Hotel Guest Apps

Digitalize the guest journey at 360° and optimize the resources of your hotel.

HotelBuddy has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, HotelBuddy Guest App is the #25 most trending product in the Hotel Guest Apps category (out of 79) and the #855 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HotelBuddy’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About HotelBuddy Guest App
Founded in 2020 | Headquarters in Tallinn (Estonia) | 10 employees
Hotelbuddy is cloud-based hotel software designed to help hotels digitalize their customer journey and access all hotel services conveniently from their mobile phone, without the need to download any apps. Hotelbuddy has a 2-way integration with the hotel PMS, which means that Hotelbuddy gets real-time data from the PMS and updates the PMS automatically if guests fill their registration cards, upgrade their room, book extra services or pay. Hotelbuddy is a virtual receptionist that 24/7 helps hotels reduce front desk manual work load, eliminate long queues, improve the speed and quality of customer service and increase the conversion rate of room upsells and extra services.

Capabilities

profile-empty-state.svg

HotelBuddy doesn’t have any benefits or use cases available

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Mobile Key

Hotel Keyless Entry Systems
Allow your guests to open their room and any other doors (corridor, gym, parking) directly from their mobile phone. Our IOT Mobile Key solution works with most standard electronic door locks and does not require the guest to download an app.

PREMIUM ADD-ON

Contactless Check-in

Hotel Guest Apps
Let your guests fill in the registration card, book room upgrades and extra services, and prepay before their arrival to the hotel to guarantee their smooth arrival and lessen the workload of your reception desk.

INCLUDED

TV Casting

Hotel Guest Apps
Upgrade your guest stay by offering them a secure casting solution that allows them to watch their personal Netflix or Youtube on the hotel TV screen without any logins, just by connecting to a custom-built secure wi-fi network.

PREMIUM ADD-ON

Upselling

Hotel Guest Apps
Increase your extra sales by offering well-presented extra services and appealing room upgrades to your guest at the time they are most willing to buy them.

INCLUDED

Guest Feedback

Hotel Guest Apps
Collect guests' post-stay feedback to get social proof and valuable information for constantly improving your services to improve your guests' experience.

INCLUDED

Messaging & Requests

Hotel Guest Apps
Up your customer service by making communication with the front desk quick and easy! The Chat feature allows guests to message the reception and get prompt answers and solutions for all their questions.

INCLUDED

Pricing

Pricing Available By Request

HotelBuddy has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (1)
  • Large (1)

Country

  • Estonia
    Estonia
    (2)

Region

  • Europe
    Europe
    (2)
10

Contactless mobile check-in with no hotel door lock change.

Revenue Manager from 75-99 room Branded Hotel in Tallinn (Estonia)

Verified
9 months ago
A web-based application that you don’t need to download. You can add the shortcut to mobile home screen to reopen HotelBuddy app on the go. Client-side design and user flow is well built and modern. The hotel side backend has a clean look, and you can get the usage statistics from the dashboard. Orders/upsell accept/decline in one place. Th...
Country Estonia
Revenue Manager
Large Hotel
10

Great way to connect to your guests and make reception's work more client friendly

Hotel Manager from 50-74 room Bed & Breakfast & Inn in Tartu (Estonia)

Verified
9 months ago
Good upsell platform, marketing assistant, good data collector and analytics, the best way to connect with guests, get reviews and give out feedback. Really reccommend! Really good way for a mobile key for customers. The contactless access to rooms is easy-to-use for clients and has gotten also a great feedback from customers. No need to fi...
Country Estonia
Hotel Manager
Medium Hotel
  • 1

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Support

Unverified

HotelBuddy has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

100%

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