Guestnet

4.8 (38 REVIEWS)

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HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 4 (out of 82) in Hotel Guest Apps

Guest Experience Platform • Fully customizable and integrated guest app

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Guestnet is the #3 most trending product in the Hotel Guest Apps category (out of 82) and the #181 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guestnet’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Guestnet
Founded in 2022 | Headquarters in Bressanone (Italy) | 16 employees
Guestnet redefines the guest experience with its fuly customizable and integrated web-app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels. Explore Guestnet and simplify hotel operations for everyone.

Capabilities

Guest directory

Manage Booking System for Activities and Services

Shop & Room Service

Guest app personalized for the guest

Custom Branding

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guestnet Average Guestnet

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Popularity by Segment

Size

6 | X-Small (1-9 room)

1 | Small (10-24 room)

14 | Medium (25-74 room)

16 | Large (75-199 room)

1 | X-Large (200+ room)

Country

26 | Italy

8 | Germany

4 | Austria

Type

16 | Luxury Hotels

12 | Resorts

4 | Vacation Rentals & Villas

2 | Extended Stay & Serviced Apartments

2 | RV Parks & Campgrounds

1 | Branded Hotels

1 | Hostels

Region

38 | Europe

Category

38 | Hotel Guest Apps

Hotelier Rating

Excellent
35
Very Good
1
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (6)
  • Small (1)
  • Medium (14)
  • Large (16)
  • X-Large (1)

Country

  • Italy
    Italy
    (26)
  • Germany
    Germany
    (8)
  • Austria
    Austria
    (4)

Region

  • Europe
    Europe
    (38)
10

Definitely a recommendation!

Leitung der Rezeption from 50-74 room in Neustift im Stubaital (Austria)

Verified
7 days ago
As a company, we use the menu, morning post and weekly program functions every day and are very happy with them. The menu design in particular is very simple and quick to do. There are some great functions for our guests that are often used in the app. We think it's particularly great that they can view their room bill digitally - it also s...
Country Austria
Leitung der Rezeption
Medium Hotel
9

Great information portal for guests. Reduces the workload at reception.

Rezeption from 200 to 499 room Resort in Ridanna (Italy)

Verified
1 months ago
Guests can access various information without having to go to reception. We also put the menu, morning post and weekly program all on Guestnet. Easy to use. 3 languages ​​available.
Country Italy
Rezeption
X-Large Hotel
9

Ideal solution for in-house guest communication

Marketing & PR from 75-99 room in Maria Alm (Austria)

Verified
2 months ago
Very practical implementation, can be managed quite well by hotel administrative positions in the company. Very easy to use backend and well-structured frontend. The individual structure is also a great benefit for hotels with different target groups, so you can decide if you choose a more standard segmentation like "about", "rooms", "culin...
Country Austria
Marketing & PR
Large Hotel
10

Great guest information tool!

Marketing from 100 to 199 room Resort in Cadipietra (Italy)

Verified
2 months ago
We have been working with the hotel information app for years, are very satisfied and would happily recommend the app. Entering our information is easy and pleasant and if we need help, the Guestnet team is always there to help and advise us!
Country Italy
Marketing
Large Hotel
10

Digital guest experience

Marketing from 50-74 room Luxury Hotel in Bayerisch Gmain (Germany)

Verified
2 months ago
Great, especially for booking courses in our activity program and for selling the last available appointments in the spa area (massages, cosmetics)
Country Germany
Marketing
Medium Hotel
10

TOP guest app with simple functions

Quality management from 100 to 199 room Branded Hotel in Zell am See (Austria)

Verified
2 months ago
Instead of the classic guest directory in the room, we decided to offer digital guest information. This works great with Guestnet. You can easily enter all the information and make changes quickly. The option for guests to book a service online is also great. The constant further development can only be emphasized. A big compliment to the t...
Country Austria
Quality management
Large Hotel
10

Great service for the guest, great service for the reception team!

Marketing from 100 to 199 room Hostel in Quellenhof (Italy)

Verified
2 months ago
The software offers guests an enormous variety of services so that they can individually design their stay on site. He has the option of booking various sports, spa and restaurant offers directly and accessing them clearly in his personal login area. This way he won't miss an appointment. The use of the software also makes work enormously e...
Country Italy
Marketing
Large Hotel
9

Top guest information tool

Systemadministrator from 100 to 199 room Luxury Hotel in Berchtesgaden (Germany)

Verified
2 months ago
At Guestnet, guests have the opportunity to be informed about everything on site digitally without having to go to reception. He can view menus and the weekly program. We can also integrate external links, which makes transferring the reception from one tool to the other tool unnecessary and is therefore a huge time saver. The export of the...
Country Germany
Systemadministrator
Large Hotel
10

Best hotel information for guests!

Hotelinhaber from 25-49 room Extended Stay & Serviced Apartment in Naturno (Italy)

Verified
3 months ago
The best hotel info app on the market! Keep it up! I've been a customer for years and I'm still more than satisfied!
Country Italy
Hotelinhaber
Medium Hotel
10

Lorena is great! She helps you quickly

Events from 25-49 room Luxury Hotel in (Italy)

Verified
3 months ago
Guestnet is a great program that takes a lot of work away if you use it correctly. What I like most is how easy it is to use.
Country Italy
Events
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Guestnet web app provides users with numerous benefits, notably eliminating the need for app downloads. It seamlessly integrates with various platforms and services, including vioma's voucher tool, ensuring a smooth experience. Through effective management of guest data and interactions, it proves invaluable for hotels and accommodations seeking to enhance guest engagement and optimize operations.

Question:

What differentiates this product or service from the competition?

Answer:

Guestnet sets itself apart by requiring no hardware and eliminating the need for app downloads. This not only simplifies user access but also enhances accessibility. Moreover, Guestnet embraces a multi-channel approach, enabling information dissemination across diverse platforms, such as TV and print options, ensuring flexibility in communication methods. Additionally, Guestnet optimizes internal processes by requiring information to be stored only once, reducing redundancy and improving efficiency.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Keeping up with digital innovations is crucial, and Guestnet provides a user-friendly solution that adds significant value to accommodations. Therefore, my suggestion is to explore the numerous possibilities of Guestnet in an obligation-free demo, including examining the individual integrations it offers. Additionally, reviewing existing references can provide further insight into its capabilities.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
RecommendationAvatar
Peter Ehrhardt Marketing Manager @ vioma GmbH
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Kriska Kay Francisco Customer Success & Marketing Manager @ FLEXIPASS
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Bilal Erkin CEO @ Digital Hoch 5
RecommendationAvatar
Lisa Härtel Senior Consultant @ tt-consulting
RecommendationAvatar
Barbara Spitaler Managing Partner @ ASA Hotelsoftware
RecommendationAvatar
Peter Ehrhardt Marketing Manager @ vioma GmbH
RecommendationAvatar
Kriska Kay Francisco Customer Success & Marketing Manager @ FLEXIPASS
RecommendationAvatar
Bilal Erkin CEO @ Digital Hoch 5
RecommendationAvatar
Lisa Härtel Senior Consultant @ tt-consulting
RecommendationAvatar
Barbara Spitaler Managing Partner @ ASA Hotelsoftware
RecommendationAvatar
Patrick Lomsdalen CEO @ FLEXIPASS
RecommendationAvatar
Gera Bachner Quality & Project Manager @ hotelkit GmbH
Are you a consultant or vendor that recommends Guestnet? Leave a recommendation

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Support

Unverified

Guestnet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2024

Learn more about the GCSC Certification

Request a Quote

HT Score

83/100

Recommended

96%

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