hotelkit (Staff Engagement)

4.8 (306 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Julia, Olga, Moritz + 22 more experts recommend hotelkit

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hotelkit (Staff Engagement)

4.8 (306 REVIEWS)

Ranked 1 (out of 12) in Employee Engagement Software

2024 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect your team and increase employee motivation and engagement

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Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #17 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About hotelkit (Staff Engagement)
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
hotelkit is one central platform to connect your team. Stay in touch with all team members, motivate you team and bring everyone together on one central platform. With the help of Handovers and News, everyone can be quickly informed about changes and updates within the hotel and internal communication runs smoothly. The social stream within hotelkit allows to share moments with the entire team which increses the teamspirit.

View website

Capabilities

Share Special Moments with your Team

Boost Team Spirit

Connected on one platform

GDPR proof Exchange

Time-efficient communication

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelkit Average Hotelkit

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11

Success Stories

10

References

16

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

21 | Small (10-24 room)

154 | Medium (25-74 room)

286 | Large (75-199 room)

157 | X-Large (200+ room)

Country

283 | Germany

146 | Austria

58 | Switzerland

37 | Spain

20 | Italy

14 | Netherlands

13 | United Kingdom

12 | France

10 | Saudi Arabia

8 | Norway

8 | United Arab Emirates

5 | India

5 | Belgium

5 | Nigeria

5 | Turkey

4 | Zambia

4 | Portugal

4 | United States of America

3 | Rwanda

3 | Malta

3 | Poland

3 | Madagascar

3 | Russian Federation

3 | Philippines

3 | Oman

2 | Hungary

2 | Sweden

2 | South Africa

2 | Indonesia

2 | Slovakia

2 | Australia

2 | Romania

2 | Tunisia

1 | Gabon

1 | Morocco

1 | Ireland

1 | Kenya

1 | Sri Lanka

1 | Andorra

1 | Maldives

1 | Thailand

1 | Lebanon

1 | Kuwait

1 | Chad

1 | Bangladesh

1 | Senegal

1 | Cyprus

1 | Mozambique

1 | Netherlands Antilles

1 | Mauritius

1 | Armenia

1 | Mexico

Type

164 | Luxury Hotels

163 | City Center Hotels

127 | Branded Hotels

115 | Resorts

82 | Boutiques

65 | Bed & Breakfast & Inns

47 | Extended Stay & Serviced Apartments

37 | Limited Service & Budget Hotels

31 | Hostels

25 | Airport/Conference Hotels

22 | RV Parks & Campgrounds

8 | Vacation Rentals & Villas

4 | Motels

Region

620 | Europe

27 | Middle East

26 | Africa

16 | Asia Pacific

5 | North America

2 | Oceania

1 | Central America

Category

539 | Staff Collaboration Tools

354 | Hotel Maintenance Software

306 | Employee Engagement Software

234 | Housekeeping Software

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Hotelier Rating

Excellent
605
Very Good
66
Average
25
Poor
12
Terrible
7

Property Size

  • X-Small (3)
  • Small (21)
  • Medium (154)
  • Large (286)
  • X-Large (157)

Country

  • Germany
    Germany
    (283)
  • Austria
    Austria
    (146)
  • Switzerland
    Switzerland
    (58)
  • Spain
    Spain
    (37)
  • Italy
    Italy
    (20)
  • Netherlands
    Netherlands
    (14)
  • United Kingdom
    United Kingdom
    (13)
  • France
    France
    (12)
  • Saudi Arabia
    Saudi Arabia
    (10)
  • Norway
    Norway
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • India
    India
    (5)
  • Belgium
    Belgium
    (5)
  • Nigeria
    Nigeria
    (5)
  • Turkey
    Turkey
    (5)
  • Zambia
    Zambia
    (4)
  • Portugal
    Portugal
    (4)
  • United States of America
    United States of America
    (4)
  • Rwanda
    Rwanda
    (3)
  • Malta
    Malta
    (3)
  • Poland
    Poland
    (3)
  • Madagascar
    Madagascar
    (3)
  • Russian Federation
    Russian Federation
    (3)
  • Philippines
    Philippines
    (3)
  • Oman
    Oman
    (3)
  • Hungary
    Hungary
    (2)
  • Sweden
    Sweden
    (2)
  • South Africa
    South Africa
    (2)
  • Indonesia
    Indonesia
    (2)
  • Slovakia
    Slovakia
    (2)
  • Australia
    Australia
    (2)
  • Romania
    Romania
    (2)
  • Tunisia
    Tunisia
    (2)
  • Gabon
    Gabon
    (1)
  • Morocco
    Morocco
    (1)
  • Ireland
    Ireland
    (1)
  • Kenya
    Kenya
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Andorra
    Andorra
    (1)
  • Maldives
    Maldives
    (1)
  • Thailand
    Thailand
    (1)
  • Lebanon
    Lebanon
    (1)
  • Kuwait
    Kuwait
    (1)
  • Chad
    Chad
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Senegal
    Senegal
    (1)
  • Cyprus
    Cyprus
    (1)
  • Mozambique
    Mozambique
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Mauritius
    Mauritius
    (1)
  • Armenia
    Armenia
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (620)
  • Asia Pacific
    Asia Pacific
    (16)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (27)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (26)
10

Very efficient tool to keep communication and collaboration between departments and colleagues

Housekeeping Manager from 200 to 499 room Branded Hotel in Frankfurt am Main (Germany)

Verified
3 days ago
Checklists as well as handovers are easily to share and communicate between colleagues and other departments. News can be spread throughout the organization. Especially when employees do not have their own email, this is a real good alternative.
Country Germany
Housekeeping Manager
X-Large Hotel
10

The communication tool for all employees

Director of Operations from 200 to 499 room Airport/Conference Hotel in Berlin (Germany)

Verified
8 days ago
We have only had the best experiences with Hotelkit. We use it to spread our standards, we have created an idea pool with it and we use it to design handovers without losing information.
Country Germany
Director of Operations
X-Large Hotel
Gera from hotelkit replied
Thanks for describing your best experiences! :-) We appreciate your feedback and we will be in contact shortly regarding your Cons.
10

A much needed communication tool that improves collaboration and streamlines back end processes effectively.

General Manager from 100 to 199 room City Center Hotel in Valletta (Malta)

Verified
9 days ago
The supplier clearly understands hotel operations well and the imporance of communication processes that are required for a seamless guest experience.
Country Malta
General Manager
Large Hotel
Gera from hotelkit replied
Thanks for taking the time to evaluate us!
10

Great tool! It is impossible to imagine everyday hotel life without it

General Manager from 100 to 199 room Boutique in Düsseldorf (Germany)

Verified
22 days ago
The transparent information for the entire team. Efficient communication and organization of all hotel processes. Improvement in guest service and complaint handling. Collection of ideas and project development are so well received. The system is constantly being further developed.
Country Germany
General Manager
Large Hotel
Jana from hotelkit replied
A big thank you for your review and the improvement suggestions. You did us a big favour!
7

Hotelkit already works very well as an internal communication platform,

HR Generalist from 100 to 199 room City Center Hotel in Wien (Austria)

Verified
2 months ago
I think it's good that handovers and tasks can be scheduled. It's also nice to see which colleagues have their birthday today.
Country Austria
HR Generalist
Large Hotel
Gera from hotelkit replied
We appreciate you taking the time to review us and are happy that our last update had a positive outcome for your homepage preferences. Thanks for sharing!
10

One hub for all info

F&B manager from 200 to 499 room Branded Hotel in (Norway)

Verified
2 months ago
So easy to give the same information to all staff, its brilliant for staff to interact as well, the staff can spend 5 min and be up to speed with whats on that day in the hotel:)
Country Norway
F&B manager
X-Large Hotel
Gera from hotelkit replied
Thank you for taking the time to support us with your review. Happy to report that we are working on a hotelkit Chat.
6

So easy to use and more effective than any other app.

Banquet supervisor from 200 to 499 room Branded Hotel in Wien (Austria)

Verified
2 months ago
Organized and practical. Employees don't need much instructions to use. Many tasks and reminders to make the work much easier.
Country Austria
Banquet supervisor
X-Large Hotel
Gera from hotelkit replied
Happy to hear that we can help make the work much easier. Thanks for sharing!
10

Hotelkit enables smooth communication & collaboration

Head of Revenue from 200 to 499 room Luxury Hotel in Wien (Austria)

Verified
3 months ago
Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover, the different tools ensure a smooth operation throughout all departments. These allow it to setup easy processes for different tasks - li...
Country Austria
Head of Revenue
X-Large Hotel
Jana from hotelkit replied
With your review you did us a big favour. Thank you for your significant contribution to our success.
10

Easy to use, great fast learning and learn anytime

General Manager from 100 to 199 room Branded Hotel in مسقط (Oman)

Verified
4 months ago
the tools are easy fr anyone to use, fast and straight to the point of what you need to know
Country Oman
General Manager
Large Hotel
Gera from hotelkit replied
Fast and straight to the point are two key facts we are happy to hear within your review - thanks for sharing!
10

Great tool

Geschäftsführer from 50-74 room Boutique in Wals (Austria)

Verified
4 months ago
Executions, control of tasks, transparency, moments, how quickly you can see all tasks and repairs. Image upload, videos. Handover creation for the entire hotel.
Country Austria
Geschäftsführer
Medium Hotel
Gera from hotelkit replied
Thanks for evaluating us - we'll be in contact shortly regarding your Cons.
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  • 31

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

hotelkit excels in providing a comprehensive solution that enhances communication, collaboration, and operational efficiency within hotels. Its strengths lie in unifying processes, optimizing communication channels, and offering tools that streamline workflows and housekeeping procedures, ultimately contributing to a more connected and productive hotel environment.

Question:

What differentiates this product or service from the competition?

Answer:

In essence, hotelkit.net's differentiation lies in its commitment to providing a unified, user-friendly, and comprehensive solution that goes beyond basic functionalities. The platform's emphasis on communication, productivity, real-time tracking, and quality improvement sets it apart from competitors in the hotel management software market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

hotelkit offers a powerful suite of tools to streamline hotel operations, enhance communication, and improve overall efficiency. To fully leverage its capabilities, prioritize comprehensive training for your hotel staff. Ensure that every team member understands the platform's features and benefits, empowering them to integrate it seamlessly into their daily routines. The more proficient your team becomes with hotelkit, the greater the positive impact on your hotel's operations and guest experiences.

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Support

Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

94%

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