eTip.io

4.9 (37 REVIEWS)

HTR Score icon
HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 2 (out of 14) in Digital Tipping Solutions

eTip - The #1 end-to-end digital tipping platform for the hospitality industry

More than 50% of etip’s reviews come from United States of America.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, eTip.io is the #2 most trending product in the Digital Tipping Solutions category (out of 14) and the #187 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

etip’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted etip as the #2 Digital Tipping Solutions provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About eTip.io
Founded in 2020 | Headquarters in San Francisco (United States) | 28 employees
eTip.io is The #1 end-to-end digital tipping platform for hospitality and service industries. Providing an end-to-end, fully compliant, and secure platform that increases employees' hourly wages and allows employers to better attract, retain, and motivate their teams. Preferred and approved by global brands and numerous management companies, eTip has partnered with VISA to offer real-time and on-demand tip disbursements.

Capabilities

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etip doesn’t have any benefits or use cases available

Features

Delivery Mechanism

4/5 features

Payment Methods

4/5 features

Payouts & Fulfillment

4/5 features

Customization & Branding

4/5 features

Feedback Collection

4/5 features

Pricing

Pricing Available By Request

etip has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | Medium (25-74 room)

20 | Large (75-199 room)

15 | X-Large (200+ room)

Country

37 | United States of America

Type

28 | Branded Hotels

10 | Limited Service & Budget Hotels

8 | Bed & Breakfast & Inns

8 | Luxury Hotels

7 | Resorts

5 | City Center Hotels

5 | Extended Stay & Serviced Apartments

4 | Boutiques

3 | Motels

2 | Hostels

1 | Airport/Conference Hotels

Region

37 | North America

Category

37 | Digital Tipping Solutions

Hotelier Rating

Excellent
36
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (1)
  • Large (20)
  • X-Large (15)

Country

  • United States of America
    United States of America
    (37)

Region

  • North America
    North America
    (37)
10

Easy to use

Assistant G.M. from 200 to 499 room Branded Hotel in Branson (United States of America)

Verified
4 months ago
How easy it is to add and remove employees, and how friendly all the support team has been. Easy to work with.
Country United States of America
Assistant G.M.
X-Large Hotel
10

Top tier service and product with eTip!

Human Resources from 100 to 199 room Branded Hotel in Miami (United States of America)

Verified
4 months ago
eTip digital tipping solutions is user friendly, the team provides quick responses, and a product of quality. The team members love it!
Country United States of America
Human Resources
Large Hotel
10

Great startup company!

Asisstant General Manager from 200 to 499 room Branded Hotel in Ocean City (United States of America)

Verified
4 months ago
Easy to roll out and manage digital tipping for our team and guests. We have noticed that tips have significantly rose compared to just having cash option.
Country United States of America
Asisstant General Manager
X-Large Hotel
8

Helpful for my staff

General Manager from 100 to 199 room Bed & Breakfast & Inn in Kokomo (United States of America)

Verified
4 months ago
The etip option is extremely easy for those that can navigate through it. I have only had an instance with one employee that has had some issues. Everyone else loves it.
Country United States of America
General Manager
Large Hotel
9

It's so easy!

HR Manager from 75-99 room Boutique in Louisville (United States of America)

Verified
4 months ago
I love how easy it is for our guests to show my appreciation to the hotel housekeepers with a digital tip. Our housekeepers go out of their way for some guests with multiple requests & they keep our guests comfortable when they stay at our hotel. People rarely have cash on hand to leave for them after their vacation, so this saves them from...
Country United States of America
HR Manager
Large Hotel
10

eTip

GM from 100 to 199 room Extended Stay & Serviced Apartment in Salt Lake City (United States of America)

Verified
4 months ago
Our associates are very appreciative of the ability to be recognized by our guests for a job well done. We have seen an increase in our associate satisfaction since we implemented eTip at our hotel.
Country United States of America
GM
Large Hotel
10

Love It

General Manager from 50-74 room Boutique in Draper (United States of America)

Verified
4 months ago
Etip is a great add on for our hotel employees. Makes I easy for cashless guests to tip. Easy to use for managers and employees.
Country United States of America
General Manager
Medium Hotel
10

Great PMS!

Gm from 75-99 room Branded Hotel in Washington (United States of America)

Verified
4 months ago
The ease of using the software and teaching it to staff is so important in the hotel industry. The tabs for each department is easily able to open and change. I love the reports tab and the ease of being able to see my arrivals, departures and forecast all in one place. Other PMS make you jump around to several screens and it is too time co...
Country United States of America
Gm
Large Hotel
10

Very easy to use process on e-tipping of our employees. Smooth weekly transaction and report processing.

Director of Housekeeping from 500+ room Branded Hotel in San Diego (United States of America)

Verified
4 months ago
Very easy to navigate and user friendly application. Very practical and team members are happy with the opportunity to earn extra income.
Country United States of America
Director of Housekeeping
X-Large Hotel
10

Great service.

Executive Housekeeping Manager from 100 to 199 room Bed & Breakfast & Inn in Idaho Falls (United States of America)

Verified
4 months ago
It has been a year since we partner up with ETIP and something that we really like and appreciate is that every time we have a question or we need any kind of help we get assistance we need immediately. GREAT JOB! thank you.
Country United States of America
Executive Housekeeping Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

eTip's easy-to-use platform provides a digital payment solution allowing hotel & onsite restaurant guests to easily leave tips for property staff. The platform is incredibly simple to use, without the necessity of downloading an app.

Question:

What differentiates this product or service from the competition?

Answer:

There have been a few products similar to eTip pop up since I was first introduced to their platform, and why wouldn't that be the case - eTip is doing it better and eTip is doing it smarter. The company is run by people who truly care about helping others, which is the heart of their product in the first place. This is a game changer for hoteliers who want to help out their staff, in particularly those less fortunate - eTip it there to help all around.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Having seen various products with similar services, eTip is hands-down the best product out there for so many reasons. Simple, easy to use and deploy at your property, app-less/cashless & contact-free, and the eTip staff makes it very easy for your staff to implement and for your guests to use - and for your staff to be appreciated financially for their great work. If you're looking at multiple services, think about the care you'd be given - eTip makes it a no-brainer decision.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Benjamin Londa President @ Volo Solutions
RecommendationAvatar
Benjamin Londa President @ Volo Solutions
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Support

Unverified

etip has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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