innRoad Booking Engine

4.4 (244 REVIEWS)

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HT Score  
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Norman, Pat, Cusic + 4 more experts recommend innRoad

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innRoad Booking Engine

4.4 (244 REVIEWS)

Ranked 6 (out of 129) in Booking Engine

Want to Increase Bookings? Our Clients Typically See 20% More Direct Bookings after Switching.

Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, innRoad Booking Engine is the #8 most trending product in the Booking Engine category (out of 129) and the #253 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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87 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About innRoad Booking Engine
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad's high-converting booking engine is trusted by thousands of hoteliers around the globe to increase bookings and streamline operations. When switching to innRoad, our customers often report seeing a 20% increase in direct bookings as well as a 10% increase in room revenue. Our booking engine is easy to use, designed to match your website, mobile-optimized, and offers a bonus built-in rate checker. These features allow guests an easy booking process, while giving them confidence they're getting the best price on the web. Additional features of our award-winning booking engine include multi-room reservations, add-ons, group reservation functionality, and the opportunity to save on commission fees. With no hidden fees, no contracts, and 24/7 live support at innRoad, our team is here to save you time and increase your bookings while giving your guests a great booking experience.

Capabilities

Create A Greater Booking Experience For Guests

Allow Guests To Easily Check Rates

Give Guests Additional Add-Ons For Their Stay

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

innRoad Payments

Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties. -Reduce Costs -Improve Security -Simplify Processes

PREMIUM ADD-ON

Channel Management

Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).

INCLUDED

Website Development

Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.

INCLUDED

Pricing

Pricing Available By Request

innRoad has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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4

Success Stories

6

References

12

Featured Customers

Popularity by Segment

Size

64 | X-Small (1-9 room)

137 | Small (10-24 room)

131 | Medium (25-74 room)

42 | Large (75-199 room)

10 | X-Large (200+ room)

Country

375 | United States of America

26 | Canada

6 | United Kingdom

1 | Jamaica

1 | Bahamas

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Belize

1 | Saudi Arabia

Type

143 | Bed & Breakfast & Inns

112 | Motels

101 | Boutiques

93 | Resorts

34 | Vacation Rentals & Villas

29 | Luxury Hotels

15 | Limited Service & Budget Hotels

14 | RV Parks & Campgrounds

13 | City Center Hotels

13 | Airport/Conference Hotels

9 | Branded Hotels

8 | Extended Stay & Serviced Apartments

8 | Hostels

Region

402 | North America

6 | Europe

4 | Central America

1 | Oceania

1 | Middle East

Category

292 | Property Management Systems

244 | Booking Engine

175 | Hotel Management Software

93 | Channel Managers

More Products by innRoad

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https://ucarecdn.com/17519393-7c2f-49b4-a49c-08aef6c984c9/
https://ucarecdn.com/4805f05a-ee2b-47f7-9d20-42e57f7cbd3e/

Hotelier Rating

Excellent
279
Very Good
63
Average
48
Poor
18
Terrible
8

Property Size

  • X-Small (64)
  • Small (137)
  • Medium (131)
  • Large (42)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (375)
  • Canada
    Canada
    (26)
  • United Kingdom
    United Kingdom
    (6)
  • Jamaica
    Jamaica
    (1)
  • Bahamas
    Bahamas
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Mexico
    Mexico
    (1)
  • Northern Mariana Islands
    Northern Mariana Islands
    (1)
  • Belize
    Belize
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (402)
  • Europe
    Europe
    (6)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (4)
7

Innroad is a solid engine, but does have some glitch issues

General Manager from 5 to 9 room Boutique in Washington (United States of America)

Verified
4 months ago
Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces.
Country United States of America
General Manager
X-Small Hotel
10

I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.

Auditor from 100 to 199 room Bed & Breakfast & Inn in Wilmore (United States of America)

Verified
4 months ago
Guest Check-in and Check-out are two main aspects I like on the Inroad. This feature streamlines the process of welcoming guests and ensuring a smooth departure. With Inroad software, hotels can efficiently manage check-ins and check-outs, eliminating long queues and reducing wait times. The software allows front desk staff to easily access...
Country United States of America
Auditor
Large Hotel
10

Small Business Owner

Owner from 25-49 room Bed & Breakfast & Inn in Alamosa (United States of America)

Verified
4 months ago
Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too.
Country United States of America
Owner
Medium Hotel
10

Always available!

General manager from 10 to 24 room Boutique in Bend (United States of America)

Verified
4 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
Country United States of America
General manager
Small Hotel
10

Innroad is Epic

Reservations Director at the West Point Inn from 10 to 24 room Bed & Breakfast & Inn in Mill Valley (United States of America)

Verified
4 months ago
Innroad is easy to use and the staff are amazing. Everyone is very helpful and kind. Such a great booking engine. What would we do without InnRoad really? We just wouldn't be able to function. They are invaluable to our business functioning and we would be lost without InnRoad.
Country United States of America
Reservations Director at the West Point Inn
Small Hotel
10

Booking Engine

Assistant General Manager from 50-74 room Luxury Hotel in Wildwood (United States of America)

Verified
4 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
Country United States of America
Assistant General Manager
Medium Hotel
10

Best booking software!

Director of Short Term Rentals from 5 to 9 room RV Parks & Campground in Waialua (United States of America)

Verified
4 months ago
We switched to Innroad from a different booking software a few months ago and it has made our lives so much easier! I like the ease of use and how few steps it takes to accomplish what you need to do.
Country United States of America
Director of Short Term Rentals
X-Small Hotel
9

Easy to use!

Manager from 75-99 room Motel in Lake George (United States of America)

Verified
4 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
Country United States of America
Manager
Large Hotel
10

Best System

General Manager from 25-49 room Motel in Clarenville (Canada)

Verified
4 months ago
Booking engine is seamless. I have spoken with several guest s who have utilized the service and have gotten nothing but positive feedback. Help Desk is knowledgable and prompt. Unlike our previous PMS, we have never been given the impression that we were an inconvenience or were asking a question that we should already know the answer to!...
Country Canada
General Manager
Medium Hotel
4

UK Installation

Accountant from 10 to 24 room Luxury Hotel in South Otterington (United Kingdom)

Verified
4 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
Country United Kingdom
Accountant
Small Hotel
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  • 25

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy

Question:

What differentiates this product or service from the competition?

Answer:

24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Norman Lee Marketing @ Akia
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Pat McManus Founder @ Data Point Partners
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Cusic Daniels President @ Thurman Hotel Consultants
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Wade Speelman Partner Sales Manager @ TSYS
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Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Steve Dwyer Managing Partner @ Intersecting Knowledge
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends innRoad? Leave a recommendation

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Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

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Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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