Asksuite Hotel Chatbot

4.9 (630 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Jan, Lucas, Fiona + 35 more experts recommend Asksuite

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Asksuite Hotel Chatbot

4.9 (630 REVIEWS)

Ranked 1 (out of 25) in Hotel Chatbots

2024 Winner Hotel Software

Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World leader in AI-GPT reservation agents & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Asksuite Hotel Chatbot is the #2 most trending product in the Hotel Chatbots category (out of 25) and the #67 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Asksuite has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Asksuite Hotel Chatbot
Founded in 2017 | Headquarters in Brazil | 100 employees
Asksuite is a global leader in AI reservation agents and omnichannel communication for independent hotels, groups, and resorts. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue. Asksuite offers centralized control over all hotel communication channels with the highest level of automation. For five consecutive years, Asksuite has been awarded the #1 spot as the Best AI Reservation Agent by HotelTechAwards.

Capabilities

AskGPT

Suggestions for nearest available dates

Inbound Email Integration

Omnichannel AI & LiveChat

Multilingual AI

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Available Add-ons & Modules

Multi-channel Chatbot

Hotel Chatbots
Our reservations assistant is available in the main communication channels: website chat (mobile and desktop), WhatsApp, Facebook, Instagram, Google Messages, and email.

INCLUDED

Natural Language

An intelligent assistant that understands open questions, slangs, and expressions. And if you don’t feel like typing, you can just click the buttons.

INCLUDED

Real Time Translations

Answer travelers automatically in more than 25 languages.

INCLUDED

Staff Inbox

Guest Messaging Software
Staff dashboard to communicate with guests beyond their booking and during their stay to personalize customer service.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Asksuite Average Asksuite

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

2

Success Stories

2

References

6

Featured Customers

Popularity by Segment

Size

29 | X-Small (1-9 room)

61 | Small (10-24 room)

141 | Medium (25-74 room)

200 | Large (75-199 room)

165 | X-Large (200+ room)

Country

433 | Brazil

42 | Mexico

26 | Spain

19 | Ireland

16 | United Kingdom

15 | Colombia

10 | Argentina

7 | Italy

7 | Peru

5 | Costa Rica

5 | Uruguay

5 | Croatia

5 | Ecuador

4 | Turkey

3 | Egypt

2 | Maldives

2 | United Arab Emirates

2 | Barbados

1 | Namibia

1 | India

1 | Slovenia

1 | Vietnam

1 | Greece

1 | Hungary

1 | Panama

1 | Chile

1 | El Salvador

1 | Bolivia

1 | Germany

1 | Saudi Arabia

1 | Czech Republic

1 | South Africa

1 | Dominican Republic

1 | Oman

1 | Canada

1 | Sierra Leone

1 | United States of America

Type

169 | Resorts

133 | Luxury Hotels

120 | Bed & Breakfast & Inns

82 | City Center Hotels

73 | Boutiques

66 | Branded Hotels

40 | Vacation Rentals & Villas

38 | RV Parks & Campgrounds

24 | Hostels

19 | Extended Stay & Serviced Apartments

16 | Limited Service & Budget Hotels

10 | Airport/Conference Hotels

7 | Motels

Region

484 | South America

78 | Europe

44 | North America

11 | Middle East

4 | Asia Pacific

3 | Central America

3 | Africa

Category

630 | Hotel Chatbots

Hotelier Rating

Excellent
601
Very Good
20
Average
8
Poor
1
Terrible
0

Property Size

  • X-Small (29)
  • Small (61)
  • Medium (141)
  • Large (200)
  • X-Large (165)

Country

  • Brazil
    Brazil
    (433)
  • Mexico
    Mexico
    (42)
  • Spain
    Spain
    (26)
  • Ireland
    Ireland
    (19)
  • United Kingdom
    United Kingdom
    (16)
  • Colombia
    Colombia
    (15)
  • Argentina
    Argentina
    (10)
  • Italy
    Italy
    (7)
  • Peru
    Peru
    (7)
  • Costa Rica
    Costa Rica
    (5)
  • Uruguay
    Uruguay
    (5)
  • Croatia
    Croatia
    (5)
  • Ecuador
    Ecuador
    (5)
  • Turkey
    Turkey
    (4)
  • Egypt
    Egypt
    (3)
  • Maldives
    Maldives
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Barbados
    Barbados
    (2)
  • Namibia
    Namibia
    (1)
  • India
    India
    (1)
  • Slovenia
    Slovenia
    (1)
  • Vietnam
    Vietnam
    (1)
  • Greece
    Greece
    (1)
  • Hungary
    Hungary
    (1)
  • Panama
    Panama
    (1)
  • Chile
    Chile
    (1)
  • El Salvador
    El Salvador
    (1)
  • Bolivia
    Bolivia
    (1)
  • Germany
    Germany
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • South Africa
    South Africa
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Oman
    Oman
    (1)
  • Canada
    Canada
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • United States of America
    United States of America
    (1)

Region

  • North America
    North America
    (44)
  • Europe
    Europe
    (78)
  • Asia Pacific
    Asia Pacific
    (4)
  • Middle East
    Middle East
    (11)
  • South America
    South America
    (484)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (3)
10

Simply amazing

Diretor vendas from 500+ room Branded Hotel in (Brazil)

Verified
3 months ago
Practicality, the tool does not let the hotel lose sales and does not leave the customer without a return. What we like most is analyzing the conversion, which is very satisfying.
Country Brazil
Diretor vendas
X-Large Hotel
10

Excellent tool

Sales Manager from 50-74 room Bed & Breakfast & Inn in Colonia Del Sacramento (Uruguay)

Verified
4 months ago
It is a tool that gives us an immediate response to all our customers. Good support, always ready and attentive to solve our needs.
Country Uruguay
Sales Manager
Medium Hotel
10

Great work tool

Gerente Reservas from 50-74 room Bed & Breakfast & Inn in Playa del Carmen (Mexico)

Verified
4 months ago
It facilitates communication with clients and lets you see everything in a more organized way, attentive customer service and excellent training. I like how i can use the bot to give the type of information needed and its so user friendly that anyone can understend it. It was easy to make a reservation with the help of the bot, it help me t...
Country Mexico
Gerente Reservas
Medium Hotel
10

Quick service

Sócio gerente from 5 to 9 room Bed & Breakfast & Inn in (Brazil)

Verified
4 months ago
We are looking for a solution to speed up the search for hotel quotes. We're still at the beginning, but we have high expectations for the tool.
Country Brazil
Sócio gerente
X-Small Hotel
9

Very complete, we are grateful to start working with them.

Gerente from 25-49 room Branded Hotel in Posadas (Argentina)

Verified
4 months ago
Quickly answers. 24/7 attention, help our clients make reservations, desire to make the attention more bearable, thank you very much!
Country Argentina
Gerente
Medium Hotel
10

Excellent service and support

jefe de call center- from 500+ room Luxury Hotel in Cartagena de Indias (Colombia)

Verified
4 months ago
service and availability of the support staff, the chat is very fast, the platform is very user-friendly
Country Colombia
jefe de call center-
X-Large Hotel
10

Impeccable service

Head de Marketing from 1 to 4 room in (Brazil)

Verified
4 months ago
Customer service accompanies the entire process, is always available and participates at all times, resolving any problem that arises.
Country Brazil
Head de Marketing
X-Small Hotel
10

We are very satisfied with the robot service

gerente de mkt from 75-99 room Bed & Breakfast & Inn in (Brazil)

Verified
4 months ago
Integrations to be able to manage everything on a single platform and, on top of that, monitor performance indices. Very good experience.
Country Brazil
gerente de mkt
Large Hotel
10

Customer service

Gerente de Reservaciones from 200 to 499 room Luxury Hotel in Chetumal (Mexico)

Verified
4 months ago
Facilitates the management of customer requests and guides them in their experience visiting the website
Country Mexico
Gerente de Reservaciones
X-Large Hotel
10

An excellent multichannel service tool for hotels

E-commerce Junior from 200 to 499 room in Bogotá (Colombia)

Verified
4 months ago
It is an excellent multichannel tool for customer service management since its live chat adapts to different applications or pages such as websites or social networks; It is very easy to implement and very friendly
Country Colombia
E-commerce Junior
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 63

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It is very compatible with lots of booking engines and online platforms and its main directive is to thrive business to the booking engine of the hotel and increase the revenue generation of this very important most cost effective sales channel.

Question:

What differentiates this product or service from the competition?

Answer:

The call to action is the main advantage of this product and that it is very interactive with the reservation staff to be able to do the remarketing and increase the conversion rate even more. Furthermore, the possibility to make it even smarter by feeding it the correct answers out of a variety of client interactions.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise the clients to try it out for the three month of free trial period and compare the statistics afterward of the business generated and clients interaction with the bot and business generated to the booking engine.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 35 recommend
Recommended by
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Lucas Carneiro Gerente de Contas @ Larison Hotéis
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Fiona Gillen VP Marketing @ The Hotels Network
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Daniel Romero Director of Communications @ Paraty Tech
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Adele Gutman Guest Experience Problem Solver, Consultant, Speaker @ Get Great Guest Reviews Podcast
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Are you a consultant or vendor that recommends Asksuite? Leave a recommendation

Posts

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Asksuite

2 months ago

Asksuite’s AI Chatbot Won the 2024 HotelTechAwards for the 5th Consecutive Year

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Asksuite

6 months ago

A New Era in Hospitality: ChatGPT + Asksuite = AskGPT

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Asksuite

9 months ago

Asksuite and RoomRaccoon Launch Strategic Ebook on Direct Bookings

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Asksuite

11 months ago

Mastering Hospitality Emerging Trends

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Asksuite

11 months ago

New Ebook Covers Must-know Emerging Hospitality Trends

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Asksuite

1 year ago

Asksuite, IDeaS, SiteMinder, & OTA Insight Announce Webinar: How to Drive More Hotel Bookings in 2023

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Asksuite

1 year ago

Asksuite Wins Three Awards by HotelTechReport Including People’s Choice Awards

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Asksuite

1 year ago

How Le Canton Hotel increased direct bookings from 30% to 70%

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Asksuite

1 year ago

Asksuite’s Natural Language AI Upgrades Announced

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Asksuite

1 year ago

Asksuite, Event Temple & Net Affinity Announce New Webinar: How to Turn Hotel Leads into Revenue

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Asksuite

1 year ago

How Hotel Casa Maya Cancún Achieved 61:1 ROI with Asksuite

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Asksuite

1 year ago

[Webinar] Direct Booking KPIs: How to Measure the Right Ones

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Asksuite

1 year ago

New Industry Report Finds Out That 40.2% of Hoteliers Don’t Do Any Follow-ups

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Asksuite

1 year ago

2022 Reservation Sales Report: Customer Service Performance in the Hotel Industry

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Asksuite

1 year ago

How to Do More With Less By Leveraging Omnichannel Communication For Hotels

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Asksuite

1 year ago

Automatically Connected: Asksuite Announces New Email Integration

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Asksuite

2 years ago

Asksuite Launches WhatsApp Bulk Messages Campaign

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Asksuite

2 years ago

3-Time Award-Winner Asksuite Partners With HotelREZ

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Verified Support

Asksuite has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

98%

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