Myma.ai - AI Chatbot

4.7 (81 REVIEWS)

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HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Portia, Winnie, James + 15 more experts recommend Myma.ai

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Myma.ai - AI Chatbot

4.7 (81 REVIEWS)

Ranked 5 (out of 25) in Hotel Chatbots

Myma.ai: AI built by hoteliers, for the future of hospitality

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Myma.ai - AI Chatbot is the #4 most trending product in the Hotel Chatbots category (out of 25) and the #213 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Myma.ai has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Myma.ai - AI Chatbot
Founded in 2019 | Headquarters in Havelock North (New Zealand) | 12 employees
Supercharge your staff, bottom line & direct bookings with Myma.ai. Our AI assistant provides seamless 24/7 personalized guest service, reducing call volume, boosting satisfaction & conversions. Empower your staff, delight your guests, & increase revenues. It's the future of hospitality, powered by AI.

View website

Capabilities

Meet Your Guests In Every Messaging Channel

Suggest Most Suited Rooms, Personalized For Every Search

Clear Handoff To Staff With Live Chat Capabilities

Automated Ticket Routing

Create Digital Compendium that Empower Guests.

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Available Add-ons & Modules

Booking Assistant

Direct Booking Tools
Engage prospective guests across multiple communication channels. By answering all the questions instantly, Book Me Bob enables customers to book with confidence, maximising bookings conversions, improving operational efficiency and reduce customer service costs in record time-to-value.

INCLUDED

Pre-Arrival

Upselling Software
Welcome every guest and capture every add-on. Reach out to prospective and confirmed guests using gentle but effective nudges. Send high-quality messaging campaigns to offer guests add-on's and the pre Check-In information. Suggest the most suited rooms, personalized for every search. Promote upsells through proactive WhatsApp messages. Proactively offer guests add-on's and the pre check-in information.

INCLUDED

In-Stay

Hotel Guest Apps
Showcase your services with a QR code in rooms or through guest apps. Deliver a 5-star guest service, while reducing the load on staff.

INCLUDED

Group Arrivals

Guest Messaging Software
Prepare & welcome every group with personalized communication. Bring the common features and policies about your property and the group specific information in an easy to understand guide.

INCLUDED

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Myma.ai Average Myma.ai

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1

Success Stories

6

References

6

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

9 | Small (10-24 room)

24 | Medium (25-74 room)

28 | Large (75-199 room)

17 | X-Large (200+ room)

Country

35 | New Zealand

15 | Australia

8 | Hong Kong

5 | Indonesia

5 | United States of America

3 | United Kingdom

3 | Philippines

2 | Thailand

1 | France

1 | Cook Islands

1 | Germany

1 | Vietnam

1 | Greece

Type

26 | Branded Hotels

20 | Resorts

19 | Luxury Hotels

17 | City Center Hotels

10 | RV Parks & Campgrounds

9 | Boutiques

6 | Airport/Conference Hotels

5 | Bed & Breakfast & Inns

5 | Extended Stay & Serviced Apartments

5 | Motels

4 | Hostels

4 | Vacation Rentals & Villas

1 | Limited Service & Budget Hotels

Region

51 | Oceania

19 | Asia Pacific

6 | Europe

5 | North America

Category

81 | Hotel Chatbots

1 | Upselling Software

More Products by Myma.ai

https://ucarecdn.com/bbb3c9bb-4283-43be-b2ab-901c27235696/-/crop/800x500/100,0/-/preview/
https://ucarecdn.com/0543c6c7-7ba2-4de6-825d-cd72610e216d/-/crop/1730x1080/48,0/-/preview/

Hotelier Rating

Excellent
67
Very Good
10
Average
4
Poor
0
Terrible
0

Property Size

  • X-Small (3)
  • Small (9)
  • Medium (24)
  • Large (28)
  • X-Large (17)

Country

  • New Zealand
    New Zealand
    (35)
  • Australia
    Australia
    (15)
  • Hong Kong
    Hong Kong
    (8)
  • Indonesia
    Indonesia
    (5)
  • United States of America
    United States of America
    (5)
  • United Kingdom
    United Kingdom
    (3)
  • Philippines
    Philippines
    (3)
  • Thailand
    Thailand
    (2)
  • France
    France
    (1)
  • Cook Islands
    Cook Islands
    (1)
  • Germany
    Germany
    (1)
  • Vietnam
    Vietnam
    (1)
  • Greece
    Greece
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (6)
  • Asia Pacific
    Asia Pacific
    (19)
  • Oceania
    Oceania
    (51)
10

Information is always up to date for our Guests

Regional GM from 75-99 room Branded Hotel in Christchurch (New Zealand)

Verified
3 months ago
Our guests have access to hotel information 24/7 on so many levels. The software speaks for itself so harness that with incredible service and support then you are working alongside the leader of Hotel Chatbots.
Country New Zealand
Regional GM
Large Hotel
10

Great Chatbot and Product.

Director from 25-49 room Vacation Rentals & Villa in Kerkira (Greece)

Verified
3 months ago
Amazing customer support. Detailed setup experience aand support. Great front-end user experience. Adaptive. Interactive. Amazing product. Exactly what I was hoping for to help my business.
Country Greece
Director
Medium Hotel
Tracey from Myma.ai replied
Hi Johnny, thanks for taking the time to leave a review, it means the world to us! Myma.ai team.
10

High expectations of production

Director of Digital Transformation from 200 to 499 room Luxury Hotel in (Vietnam)

Verified
9 months ago
BookMeBob is a chatbot product that is highly suitable for the hospitality industry. The integration of chat GPT has been truly impressive with its natural responses and deep learning capabilities. We are very pleased with BookMeBob's ability to enhance customer care and, especially, upselling.The chatbot has made customer interactions easy...
Country Vietnam
Director of Digital Transformation
X-Large Hotel
10

Great to work with!

Marketing Manager from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States of America)

Verified
15 months ago
Very responsive and accommodating to requests! Eager to learn about product selling in order to best leverage the chat bot.
Country United States of America
Marketing Manager
X-Large Hotel
7

Practical product & responsive support team

Senior Marketing Communications Manager from 1 to 4 room City Center Hotel in (Hong Kong)

Verified
16 months ago
The chatbot service provides an 24/7 alternative for guests to inquire and the product is quite easy to set up and beginner-friendly. Book Me Bob team listens and are willing to make changes by tailoring its product to meet our needs.
Country Hong Kong
Senior Marketing Communications Manager
X-Small Hotel
10

Data Analytics : It's one of our core value in business development. Bob Me Bob Chatbot helps us to collect customers data by country, type of questions as well as contacts include email and mobile numbers.

General Manager from 75-99 room Extended Stay & Serviced Apartment in (Hong Kong)

Verified
16 months ago
Bob Me Bob AI Chatbot provides multi-language function which is very much helpful in communicating with customers. For example, our long stay Japanese in-house guest prefers to leave message in the chatbot, as she consider it's more convenient with questions and answers translated to Japanese immediately.
Country Hong Kong
General Manager
Large Hotel
10

100% Satisfaction - Make it easier to everyone and very helpful to our customers to find helpful information without involving property teams. Instant response to customers attract instant bookings. The power of "Customer Engagement" had seen with tremendous feedback.

Director, Business Development, Greater China from 100 to 199 room Resort in ราไวย์ (Thailand)

Verified
16 months ago
Customers seek really enjoy talking to the Chatbot, with all kind of questions. Cut out phone call, they just prefer text to the bot for answers. Leave Compliments, Promotions, Long Stay, Dining Discount etc. It's just fantastic !!
Country Thailand
Director, Business Development, Greater China
Large Hotel
10

Smooth and reliable

General Manager from 50-74 room Boutique in Napier (New Zealand)

Verified
17 months ago
The display and use is easy and guests appreciate its features. It is a great feature and add on to our website.
Country New Zealand
General Manager
Medium Hotel
10

Livechat & Chatbots

Director of Sales & Marketing from 50-74 room Branded Hotel in North Lakes (Australia)

Verified
17 months ago
Book me Bob technology provides increased booking conversions and strong ROI. The program provides labour saving benefits by providing online support and customer service with continual chatbot learnings for improvements. Also the Book Me Bob team are fantastic to work with.
Country Australia
Director of Sales & Marketing
Medium Hotel
10

Super efficient and extra revenue

Regional Director of Sales & Marketing from 25-49 room City Center Hotel in Auckland (New Zealand)

Verified
17 months ago
* Additional room requests * Option to spend time on other projects * Good and easy support for guests * Quick reply with pre-answered questions
Country New Zealand
Regional Director of Sales & Marketing
Medium Hotel
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  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

For the user respective, it helps to save manpower to answer general questions, immediate response to the client concerns, 24 hours working, enhance client experience For customers respective, it helps to get the answers immediately

Question:

What differentiates this product or service from the competition?

Answer:

the system is already established and in use for sometimes, it has stock of data in questions and answers, also can translate in different languages, a cost- effective solution to save time and manpower and get ROI

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Z generation and young executives are likely to search and book the hotel rooms via app, the AI helps to answer their questions in round the clock, once the customers get enough information, they start to make the reservation right the way

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 15 recommend
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Support

Verified Support

Myma.ai has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

94%

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