DialogShift

4.9 (36 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DialogShift

4.9 (36 REVIEWS)

Ranked 6 (out of 25) in Hotel Chatbots

We help hotels to automate and channel guest communication with the latest AI technology, saving time and bringing more engaged travelers into the booking engine.

DialogShift GmbH has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, DialogShift is the #4 most trending product in the Hotel Chatbots category (out of 25) and the #215 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

DialogShift GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About DialogShift
Founded in 2019 | Headquarters in Kreisfreie Stadt Berlin (Germany) | 6 employees
Hi there! We're the German market leader for chatbots & live chat for hospitality and new to HotelTechReport. 💙 DialogShift relieves hotels with chatbot solutions that automatically answer guest queries around the clock in countless languages and at various points of contact with the guest. Our innovative startup from the heart of Berlin develops chatbots that work with the latest technology: Generative AI from OpenAI. You might know this technology from ChatGPT. Our bots engage in almost human-like conversations leading to higher customer satisfaction. The automation rate is over 95%. We also help hotels to sustainably increase their direct bookings and reduce commissions. Our customized chatbots are made for driving engagement and conversion. Every third person that is engaging with your DialogShift chatbot ends up booking a stay. And of course: Data security & GDPR compliance according to German regulations. 🇩🇪 Hundreds of hotels - from the well-known hotel chain to the family-run house with eight rooms - are supported by us in their guest communication.🚀 In this way, we enable hotels and their employees for what really matters in the hotel industry: great service. 💙 For references check out our website: www.dialogshift.com ✨ Winner of the Best Travel Technology Award 2020 ✨

Capabilities

Instant responses to 95% of guest queries

Automated direct bookings

Hand-over to hotel representative (Live Chat)

Omni-Channel Integrations

Multi-Property functionalities

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

DialogShift GmbH Average DialogShift GmbH

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Popularity by Segment

Size

1 | Small (10-24 room)

12 | Medium (25-74 room)

15 | Large (75-199 room)

7 | X-Large (200+ room)

Country

30 | Germany

4 | Switzerland

2 | Austria

Type

11 | Luxury Hotels

8 | Resorts

7 | City Center Hotels

5 | Boutiques

5 | Branded Hotels

3 | Extended Stay & Serviced Apartments

2 | Airport/Conference Hotels

2 | Hostels

2 | Limited Service & Budget Hotels

1 | Bed & Breakfast & Inns

Region

36 | Europe

Category

36 | Hotel Chatbots

Hotelier Rating

Excellent
34
Very Good
1
Average
1
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (12)
  • Large (15)
  • X-Large (7)

Country

  • Germany
    Germany
    (30)
  • Switzerland
    Switzerland
    (4)
  • Austria
    Austria
    (2)

Region

  • Europe
    Europe
    (36)
10

Great concept, great solution to relieve our receptionists. The constant further development in a very short time is also excellent and makes Dialogshift an indispensable partner in the area of ​​digital communication. We look forward to further solutions from Dialogshift.

Head of Procurement and Operations from 100 to 199 room Branded Hotel in Emden (Germany)

Verified
3 months ago
AI Chatbot and the ability to directly maintain your own content. The support is also competent and quick to answer any questions that arise.
Country Germany
Head of Procurement and Operations
Large Hotel
10

Great new employee

Hotel Owner from 50-74 room Boutique in Tübingen (Germany)

Verified
5 months ago
Our “Karl” answers our guests’ questions directly, personally and sometimes even with a little humor. Either way, it's a huge relief for our team. We don't want to miss this anymore...
Country Germany
Hotel Owner
Medium Hotel
10

First class. Perfect chatbot for hotels.

Marketing Manager from 50-74 room Luxury Hotel in Balderschwang (Germany)

Verified
6 months ago
Easy and uncomplicated. From onboarding to implementation. It makes our everyday work in the hotel easier and supports us with the many and always the same questions from guests. The new AI is particularly impressive.
Country Germany
Marketing Manager
Medium Hotel
10

Best Chatbot

Reservations Manager from 50-74 room Luxury Hotel in Hinterzarten (Germany)

Verified
6 months ago
The new combination of a chatbot with a Chat GPT "brain" is fantastic. The setup is easy and the backend professional.
Country Germany
Reservations Manager
Medium Hotel
10

Great Service for our guests!

Sales Manager from 100 to 199 room Resort in Oberwiesenthal (Germany)

Verified
7 months ago
The fact that we were able to reduce the amount of calls and emails for recurring questions about our hotels and product.
Country Germany
Sales Manager
Large Hotel
10

From simple to extraordinary: How the Dialog Shift Hotel Chatbot takes your travel plans to the next level

Hotelier from 10 to 24 room Luxury Hotel in Schlitters (Austria)

Verified
7 months ago
The Dialog Shift Hotel Chatbot is a groundbreaking technology that informs our hotel guests and greatly supports us. With this advanced chatbot, we can now interact directly with our guests and automatically inform them about all our hotel's offers and services available for their stay. Our “Bot” also provides personalized recommendations b...
Country Austria
Hotelier
Small Hotel
10

Exceptional Chatbot for Our Apartment Complex!

General Manager from 75-99 room Extended Stay & Serviced Apartment in Berlin (Germany)

Verified
7 months ago
The chatbot has made communication with our apartment management team incredibly convenient. Whether it's requesting maintenance, asking questions about amenities, or even paying rent, everything can now be done seamlessly through the chatbot. It's a gamechanger.
Country Germany
General Manager
Large Hotel
10

Great chatbot with Ki integration

Managing Director from 25-49 room Boutique in Lenzen (Elbe) (Germany)

Verified
7 months ago
A super solution that makes work easier and enhances the guest experience. We only have a 16-hour front desk, and yet the most important questions can be answered 24 hours a day. The Whatsapp integration is a great addon.
Country Germany
Managing Director
Medium Hotel
8

Helpful

Executive Assistant from 100 to 199 room Hostel in Chieming (Germany)

Verified
7 months ago
The quick and easy service for our guests. A workload reduction for our reception team, since many guest questions can be answered immediately on our homepage.
Country Germany
Executive Assistant
Large Hotel
10

Cooles Tool!!

Owner from 25-49 room Boutique in Aschheim (Germany)

Verified
7 months ago
The chatbot answers many questions that guests usually ask via email or on the phone. So it makes our work a lot easier. It can also generate answers independently, thanks to the new GPT technology
Country Germany
Owner
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

They are providing an incredible service for the communication between hotel teams and their (future) guests. Generative AI is an absolute must right now and DialogShift is right there at the front providing a great service and product for their customers.

Question:

What differentiates this product or service from the competition?

Answer:

They adapt quickly to trends and new technologies and always have their customers wants and needs at the forefront of their minds. Also the team behind DialogShift are amazing and kind professionals - we are happy to be a partner.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Get to know the product and company and right away book your demo. You will see all features and functions and can ask any questions you might have - they will for sure be able to answer all of them and present a perfect solution.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
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Gera Bachner Quality & Project Manager @ hotelkit GmbH
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Moritz Klussmann CEO & Founder @ Customer Alliance
RecommendationAvatar
Cathrin Diekmann COO @ TOURISMUSEXPERTEN
RecommendationAvatar
Gera Bachner Quality & Project Manager @ hotelkit GmbH
RecommendationAvatar
Moritz Klussmann CEO & Founder @ Customer Alliance
RecommendationAvatar
Cathrin Diekmann COO @ TOURISMUSEXPERTEN
Are you a consultant or vendor that recommends DialogShift GmbH? Leave a recommendation

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Support

Unverified

DialogShift GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Slow

Recommended

98%

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