HiJiffy Hotel Chatbot

4.5 (152 REVIEWS)

HTR Score icon
HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jana, Polina, Fandy + 38 more experts recommend HiJiffy

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HiJiffy Hotel Chatbot

4.5 (152 REVIEWS)

Ranked 3 (out of 25) in Hotel Chatbots

2024 Finalist HotelTechAwards

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer experience.

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Ratings Summary

4.5
Very Good
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #1 most trending product in the Hotel Chatbots category (out of 25) and the #55 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HiJiffy Hotel Chatbot
Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2023, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more.

Capabilities

Collect reviews on Trip Advisor and Google

Facilitate the checkout process

Send surveys to monitor guest satisfaction

Generate revenue with upsell & cross sell campaigns

AI powered virtual concierge to answer in-house requests

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

HiJiffy Average HiJiffy

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5

Success Stories

6

References

6

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

7 | Small (10-24 room)

46 | Medium (25-74 room)

46 | Large (75-199 room)

63 | X-Large (200+ room)

Country

59 | Portugal

28 | Spain

10 | Thailand

9 | Philippines

8 | France

8 | United Kingdom

8 | United States of America

5 | Italy

4 | Colombia

3 | Canada

2 | Germany

2 | Netherlands

2 | China

2 | Australia

2 | Hong Kong

2 | Singapore

1 | Hungary

1 | Austria

1 | Senegal

1 | Cameroon

1 | Morocco

1 | Iceland

1 | South Africa

1 | Brazil

1 | Egypt

1 | Netherlands Antilles

1 | Maldives

1 | Malta

1 | Belgium

1 | Argentina

Type

56 | Luxury Hotels

50 | Resorts

33 | Boutiques

26 | Branded Hotels

26 | City Center Hotels

19 | Hostels

9 | Bed & Breakfast & Inns

9 | RV Parks & Campgrounds

6 | Limited Service & Budget Hotels

5 | Extended Stay & Serviced Apartments

5 | Motels

4 | Airport/Conference Hotels

4 | Vacation Rentals & Villas

2 | Casinos

Region

117 | Europe

26 | Asia Pacific

11 | North America

6 | South America

4 | Africa

2 | Oceania

1 | Middle East

1 | Central America

Category

152 | Hotel Chatbots

101 | Guest Messaging Software

More Products by HiJiffy

https://ucarecdn.com/5862d39f-51e2-4c3d-aa93-c69baaba67f1/
https://ucarecdn.com/805bd090-93b5-4177-bb12-374016f697bd/-/crop/1472x920/6,0/-/preview/

Hotelier Rating

Excellent
129
Very Good
23
Average
13
Poor
3
Terrible
1

Property Size

  • X-Small (3)
  • Small (7)
  • Medium (46)
  • Large (46)
  • X-Large (63)

Country

  • Portugal
    Portugal
    (59)
  • Spain
    Spain
    (28)
  • Thailand
    Thailand
    (10)
  • Philippines
    Philippines
    (9)
  • France
    France
    (8)
  • United Kingdom
    United Kingdom
    (8)
  • United States of America
    United States of America
    (8)
  • Italy
    Italy
    (5)
  • Colombia
    Colombia
    (4)
  • Canada
    Canada
    (3)
  • Germany
    Germany
    (2)
  • Netherlands
    Netherlands
    (2)
  • China
    China
    (2)
  • Australia
    Australia
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Singapore
    Singapore
    (2)
  • Hungary
    Hungary
    (1)
  • Austria
    Austria
    (1)
  • Senegal
    Senegal
    (1)
  • Cameroon
    Cameroon
    (1)
  • Morocco
    Morocco
    (1)
  • Iceland
    Iceland
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Egypt
    Egypt
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Maldives
    Maldives
    (1)
  • Malta
    Malta
    (1)
  • Belgium
    Belgium
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (11)
  • Europe
    Europe
    (117)
  • Asia Pacific
    Asia Pacific
    (26)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (6)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (4)
9

All in one!

E-Commerce from 500+ room Branded Hotel in Chipiona (Spain)

Verified
25 days ago
With Hi Jiffy we have been able to centralized most of our conversations with our guest, from different channels, Website, Social Networks, Google profile. It allow us to respond first with the Bot and finally with an agent if the guest requires it. Nowadays its a very important tool for us.
Country Spain
E-Commerce
X-Large Hotel
Tiago from HiJiffy replied
Many thanks for your kind words. We are very happy to be working together and we will keep pushing hard to make our solution the best one for a great guest and hotel staff experience
9

Great Tool

Reservation Manager from 50-74 room Luxury Hotel in Wien (Austria)

Verified
26 days ago
Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes.
Country Austria
Reservation Manager
Medium Hotel
Tiago from HiJiffy replied
Many thanks for your comments! We are very focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.

10

Fantastic Chatbot

Operations Director from 10 to 24 room Bed & Breakfast & Inn in (United Kingdom)

Verified
27 days ago
Very good initial contact and demo, super-easy install. Up and running within 14 days of initial contact.Very good support throughout.
Country United Kingdom
Operations Director
Small Hotel
Tiago from HiJiffy replied
Many thanks for your comments! We are very focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
9

Hi Jiffy Messaging and Chatbots

Owner from 5 to 9 room Bed & Breakfast & Inn in Dexter (United States of America)

Verified
27 days ago
It's continually being updated and improved. It is pretty much all automated once you have set it up. People can ask lots of questions, and HJ will pretty much have an answer for everything. Easy to turn over to manual use for people to answer questions. We're very happy
Country United States of America
Owner
X-Small Hotel
Tiago from HiJiffy replied
Many thanks for your kind words. We are very happy to be working together and we will keep pushing hard to make our solution the best one for a great guest and hotel staff experience
10

Amazing Product

Operations Manager from 200 to 499 room Branded Hotel in Caniço (Portugal)

Verified
27 days ago
The chatbot has a fantastic automatic rate of reply … we are talking about huge amount of time that our front office, public relations and reservations save in their daily routines and can focus on the guest
Country Portugal
Operations Manager
X-Large Hotel
Tiago from HiJiffy replied
Many thanks for your comments! We are very focused on sharpening our AI-powered solution and improving its capabilities, not only for a better guest experience but also for the entire staff team.
10

Good Software that can improve

Chief Hotel Officer from 100 to 199 room Limited Service & Budget Hotel in Charlottetown (Canada)

Verified
4 months ago
Great Product, User Friendly, Easy to navigate. Thanks to the Support Team for helping is on a timely manner though with the points below they have their hands tied.
Country Canada
Chief Hotel Officer
Large Hotel
9

Flexible chatbot with useful features

Sales Manager from 25-49 room Extended Stay & Serviced Apartment in Budapest (Hungary)

Verified
4 months ago
It is really easy to upload all information, in a flexible structure. The solved answer rate is really high due to this flexibility. Besides this we get a great statistic. Also special coupon for chat guests are popular.
Country Hungary
Sales Manager
Medium Hotel
9

It provides answers to most of the questions that our customers encounter when browsing our website.

Sub director from 50-74 room in Vestiaria (Portugal)

Verified
4 months ago
the relief of contacts at our reception to clarify general doubts, as the chatbot responds to most customer queries
Country Portugal
Sub director
Medium Hotel
9

Great tool for guest comunication

General Manager from 75-99 room Resort in Alcochete (Portugal)

Verified
4 months ago
Time Efficiency, easy to learn for our teams. Our guests also enjoy to get quick replies in our website. Keep up the good work!
Country Portugal
General Manager
Large Hotel
10

Easy Going

Manager from 10 to 24 room Vacation Rentals & Villa in Funchal (Portugal)

Verified
4 months ago
We love that after updating all the information that we normally give to the potential clients, it can reply for us and immediately and collect the contacts of this clients, so if they have more doubts we can contact them after.
Country Portugal
Manager
Small Hotel
Tiago from HiJiffy replied
Thank you very much for your kind words. We do work hard every day to improve our solution’s capabilities and it is thanks to the success of our clients that we can keep on improving and delivering new features.
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  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

the service is regularly updated from the guest feedback and preferences, providing valuable insights for the hotel. It provides instant responses to frequently asked questions, improving customer service and satisfaction. Guests can get quick information about amenities, check-in/check-out times, or local recommendations that allows to free up staff to focus on more complex guest needs. It could inform guests about special promotions, offers, or upgrades, contributing to increased revenue through upselling opportunities. the chatbot is integrated with various hotel management systems, allowing seamless coordination with existing processes, such as reservations.

Question:

What differentiates this product or service from the competition?

Answer:

I cannot compare the service of HiJiffy to other competitors, because this service were recommended from other clients. However I think the most important 2 things using your service are: regularly update from the guest feedback and preferences, providing valuable insights for the hotel and its integration with various hotel management systems

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

to analyze regularly the collect guest feedback and preferences that can provide you valuable insights for your hotel to enhance your services and offerings continuously. It allows you to improve constantly the client experience and to know what the client wants to have like a service

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 38 recommend
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Are you a consultant or vendor that recommends HiJiffy? Leave a recommendation

Posts

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HiJiffy

5 days ago

HiJiffy Launches Hyper Personalised Guest Messaging Based On Real-time PMS Updates

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HiJiffy

1 week ago

Social Media Guide for Hospitality: from boosting your hotel’s presence to generating revenue

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HiJiffy

1 week ago

Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

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HiJiffy

1 month ago

HiJiffy Makes Deploying AI In Hotels As Simple As Uploading One Document

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HiJiffy

1 month ago

How To Use AI To Boost Your Guest Loyalty Programmes

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HiJiffy

2 months ago

How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.

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HiJiffy

2 months ago

How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality

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HiJiffy

4 months ago

Conversational AI in Hotels: Transforming the Entire Guest Journey

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HiJiffy

5 months ago

HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.

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HiJiffy

5 months ago

What Hotel Guests Really Want to Know: Top 50 Questions Asked in Summer 2023

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HiJiffy

8 months ago

Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.

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HiJiffy

9 months ago

HiJiffy Raises €3.8M and Expands to Germany

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HiJiffy

11 months ago

HiJiffy Unveils New Brand Identity Reflecting the Most Advanced Conversational AI for Hotels

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HiJiffy

1 year ago

HiJiffy Launches GPT-4 Powered Chatbot for Hotels

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HiJiffy

1 year ago

Trends in Guest Communications in 2023

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HiJiffy

1 year ago

HiJiffy Launches the First Voice Assistant 100% Specialised in Hospitality

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HiJiffy

1 year ago

HiJiffy launches Aplysia, the first Guest Communications Operations System

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Support

Verified Support

HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

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This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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