BookingWhizz CRM and Loyalty

4.8 (30 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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BookingWhizz CRM and Loyalty

4.8 (30 REVIEWS)

Ranked 11 (out of 61) in Hotel CRM & Email Marketing

Hospitality CRM and loyalty software by BookingWhizz.

BookingWhizz has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.8
Excellent
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, BookingWhizz CRM and Loyalty is the #17 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #580 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

BookingWhizz’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About BookingWhizz CRM and Loyalty
Founded in 2009 | Headquarters in United Kingdom | 36 employees
CRM: This is foundation of our product stack, functioning as an internal database layer between PMS and other on-premise and above-premise systems. It gives hoteliers a single 360 degree source of truth for guest data management. Add-ons; CRM comes with all Guest communications touching each point of guest journey: cart abandonment, booking confirmation, pre-stay information, upselling, in-stay messages, reputation review capture, loyalty sign up, Social media interaction, post stay campaigns to re-engage and encourage repeat guests. Whats app integration: To take the full advantage of guest communication the platform hotels choose to send and receive messages is a key decision. We enable hoteliers to reach 95+% open rate (versus 35%+ open rate on email platforms) by integrating Whats App into the CRM. Loyalty: With our tiered membership program, we enable hotels to sign up and maintain a loyal customer base, both guests and bookers, through reward menus, external redemption partners, dedicated hotel app with point earn/burn function, direct website sign ups, and an entire range of functions and triggers to create a Repeat Guest Experience Framework. Chatbot: Using ChatGPT technology, we enable hotels to give consistent answers on the top 100 FAQs related to their property, in 120 languages, on 24/7 basis. Thereby relieving the front desk and guest services to deal with exceptional queries and circumstances. Booking Engine and Website: A high conversion, fast and robust booking engine with rich functionalities behind easy-to-navigate multilingual websites. Some of the more popular features include exit pop ups, variety of online payment options, travel agent and corporate client code, local experience add-ons, upsell menu, loyalty sign up prompts, price optimization based on machine learning and IP detection, chatbot, price-shopper, shopping basket, two way PMS / GDS and channel manager connectivity.

Capabilities

profile-empty-state.svg

BookingWhizz doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

WhatsApp Automation

Hotel CRM & Email Marketing
Automate Guest Journey (Pre-stay, In-stay & Post-stay) on the most popular messaging service WhatsApp.

INCLUDED

Dynamic Room Upgrade

Hotel CRM & Email Marketing
Connect channel manager with CRM and offer guest dynamic room upgrades.

INCLUDED

Loyalty For Independent Properties

Loyalty Programs for Independents
Offer Tiers, Points or Reward based Loyalty Porgrame. Totally customizable for your requirments. Connects with 100+ PMS systems.

INCLUDED

Email Automation

Hotel CRM & Email Marketing
Automate Guest Journey (Pre-stay, In-stay & Post-stay) through Email communication on CRM.

INCLUDED

Automated Guest Feedback's

Guest Surveys & Feedback
Automate and collect Guest reviews post check-in and check-out phase.

INCLUDED

Communicate with Guest Through WhatsApp Business

Guest Messaging Software
Integrated CRM with WhatApp API that allows hoteliers to communicate effectively with guest before, during and after their stay.

INCLUDED

Automated Upselling through CRM

Upselling Software
Send automated communications (pre-stay, In-stay & post-stay) via WhatsApp & Email to your guest. As a result, Hoteliers can achieve guaranteed ROI.

INCLUDED

Contactless Check-in

Contactless Check-in
Send automated communications to guest and encourage them to fill contact less check-in before they arrive at the property.

INCLUDED

Booking Engine

Booking Engine
Intelligence Booking Engine that’s built right into your Hotel Website. Because travelers are online more than ever — and they expect more from your hotel digital experience. Drive website traffic and quick results with the power of BookingWhizz booking engine equipped with our intelligent booking booster tools, tailored for the needs of all Hoteliers.

INCLUDED

Flash Sale Deals

Direct Booking Tools

INCLUDED

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

BookingWhizz Average BookingWhizz

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Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Medium (25-74 room)

14 | Large (75-199 room)

14 | X-Large (200+ room)

Country

24 | Saudi Arabia

2 | United Kingdom

2 | United Arab Emirates

1 | France

1 | Ireland

Type

23 | Branded Hotels

13 | Luxury Hotels

4 | Extended Stay & Serviced Apartments

3 | City Center Hotels

2 | Bed & Breakfast & Inns

2 | Boutiques

2 | Limited Service & Budget Hotels

2 | Resorts

1 | Vacation Rentals & Villas

Region

26 | Middle East

4 | Europe

Category

30 | Hotel CRM & Email Marketing

Hotelier Rating

Excellent
28
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Medium (1)
  • Large (14)
  • X-Large (14)

Country

  • Saudi Arabia
    Saudi Arabia
    (24)
  • United Kingdom
    United Kingdom
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • France
    France
    (1)
  • Ireland
    Ireland
    (1)

Region

  • Europe
    Europe
    (4)
  • Middle East
    Middle East
    (26)
9

BookingWhizz CRM & E-mail Marketing: A Five-Star Business Transformation

Revenue & Operations from 100 to 199 room Luxury Hotel in Riyadh (Saudi Arabia)

Verified
7 months ago
BookingWhizz CRM & E-mail Marketing has been an absolute game-changer for our business. From managing customer relationships to executing targeted email marketing campaigns, this platform has proven itself as an essential tool for our success. User-Friendly Interface: The user interface is exceptionally intuitive, making it easy for our te...
Country Saudi Arabia
Revenue & Operations
Large Hotel
10

Very easy to use and totally automated

Director from 100 to 199 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
17 months ago
The implementation was really easy and it works perfectly with our PMS System, we have never had any problems with the system. I also really like the support we get from their team.They are very helpful and have always new ideas how to improve our sales.
Country Saudi Arabia
Director
Large Hotel
10

Simple yet effective

Senior Manager from 200 to 499 room Branded Hotel in Jeddah (Saudi Arabia)

Verified
17 months ago
it is easy to use, connectivity is working fine, statistic give, fast and nothing to add on here. Thanks for the tool
Country Saudi Arabia
Senior Manager
X-Large Hotel
10

Great Experience

Revenue Manager from 100 to 199 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
17 months ago
Each time we had a problem they solved it very quickly. Very professional, special thank you to their support team. They always offer more fonctionalities.
Country Saudi Arabia
Revenue Manager
Large Hotel
10

Great WhatsApp Feature

Revenue Executive from 100 to 199 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
17 months ago
I am a big proponent of their WhatsApp feature which has helped us increase our customer reach, revenue and guest satisfaction.
Country Saudi Arabia
Revenue Executive
Large Hotel
10

Great Guest Engagement & Upselling Too

Revenue Specialist from 100 to 199 room Branded Hotel in Tabuk (Saudi Arabia)

Verified
17 months ago
Great tool for upselling. BookingWhizz CRM has helped us promote our services which in turn has helped increasing our revenue. It's a great tool to centralise guest data and use it for e-mail marketing.
Country Saudi Arabia
Revenue Specialist
Large Hotel
9

Increased our revenue

Reservations Manager from 75-99 room Boutique in الرياض (Saudi Arabia)

Verified
18 months ago
Thanks to their CRM, we have increased our sale of ancillarys in many of our hotels. The fact that the guest can book these extras before arrival has also taken some work out of our reception team. Great work team BookingWhizz!
Country Saudi Arabia
Reservations Manager
Large Hotel
10

Powerful Upselling Tool

Director Sales from 100 to 199 room Luxury Hotel in Al Khobar (Saudi Arabia)

Verified
18 months ago
- Straight Forward implementation process - Quick integration to the PMS - Intuitive environment - Wonderful user experience - Effective upselling - Great Account Management team - Reasonable pricing
Country Saudi Arabia
Director Sales
Large Hotel
9

BookingWhizz CRM is great

Executive Director from 100 to 199 room Luxury Hotel in Riyadh (Saudi Arabia)

Verified
18 months ago
BookingWhizz CRM is a great upselling tool. We have used a few of the systems before but none can be compared to this one as far as the conversion rate goes, it's probably due to their integration with WhatsApp which makes it easier to upsell our services.
Country Saudi Arabia
Executive Director
Large Hotel
9

Great Tool for Ancillary Revenue

Cluster Sales Manager from 200 to 499 room Branded Hotel in Riyadh (Saudi Arabia)

Verified
18 months ago
This system keeps us connected with our guests and growing our services through their dynamic room upgrades and upselling options. Love the WhatsApp dashboard.
Country Saudi Arabia
Cluster Sales Manager
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

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Support

Unverified

BookingWhizz has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

96%

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