Experience Hotel

4.7 (64 REVIEWS)

HTR Score icon
HT Score  
32 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Experience Hotel

4.7 (64 REVIEWS)

Ranked 12 (out of 61) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing Software that increases your revenue

More than 50% of Experience Hotel’s reviews come from France.

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Experience Hotel is the #16 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #545 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Experience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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32 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Experience Hotel
Founded in 2014 | Headquarters in Paris, France | 21 employees
Being able to communicate with your guests is the essence of great service. The "Experience" CRM has built-in tools that permit you to take back ownership of guest relationships so you can communicate with your guests from the moment they make a reservation all the way through the moment they recommend you to their friends and family. This all-in-one solution manage your guest database, e-reputation, guest experience, and your email marketing campaigns.

Capabilities

profile-empty-state.svg

Experience Hotel doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

Experience - Contacless Check-In

Contactless Check-in
Pre check-in and Remote check-in App

INCLUDED

Experience - Hotel Post Survey

Guest Surveys & Feedback
In-depth analysis of guest satisfaction

INCLUDED

Experience - Groups and Independant Hotels E-Reputation Booster

Reputation Management
Analyse and develop your e-reputation

INCLUDED

Experience - Upsell and Cross sell platform

Upselling Software
Analyse guest preferences and deliver targeted upsells via email

INCLUDED

Experience - Segmented emailing Marketing

Hotel CRM & Email Marketing

INCLUDED

Experience - Dynamic Loyalty Program

Loyalty Programs for Independents

PREMIUM ADD-ON

Experience - Guest Satisfaction In-depth Analysis

Guest Surveys & Feedback

INCLUDED

Experience - Pre-Stay Upselling

Upselling Software

INCLUDED

Experience - Collecting & Centralizing Datas

Hotel CRM & Email Marketing

INCLUDED

Experience - Hotels Groups Centralized Customer Data Platform

Hotel CRM & Email Marketing

INCLUDED

Experience - eConciergerie Web Tool

Hotel Guest Apps

PREMIUM ADD-ON

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Experience Hotel Average Experience Hotel

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No matching results

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Popularity by Segment

Size

5 | X-Small (1-9 room)

8 | Small (10-24 room)

24 | Medium (25-74 room)

6 | Large (75-199 room)

1 | X-Large (200+ room)

Country

53 | France

2 | Belgium

1 | Morocco

1 | Thailand

1 | Bahamas

1 | Switzerland

1 | Spain

1 | New Zealand

1 | Reunion

1 | Greece

1 | United States of America

Type

31 | Boutiques

11 | Hostels

6 | Luxury Hotels

5 | Bed & Breakfast & Inns

5 | Extended Stay & Serviced Apartments

3 | Vacation Rentals & Villas

1 | City Center Hotels

1 | Limited Service & Budget Hotels

1 | Resorts

Region

58 | Europe

2 | Africa

1 | North America

1 | Asia Pacific

1 | Oceania

1 | Central America

Category

64 | Hotel CRM & Email Marketing

Hotelier Rating

Excellent
58
Very Good
6
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (5)
  • Small (8)
  • Medium (24)
  • Large (6)
  • X-Large (1)

Country

  • France
    France
    (53)
  • Belgium
    Belgium
    (2)
  • Morocco
    Morocco
    (1)
  • Thailand
    Thailand
    (1)
  • Bahamas
    Bahamas
    (1)
  • Switzerland
    Switzerland
    (1)
  • Spain
    Spain
    (1)
  • New Zealand
    New Zealand
    (1)
  • Reunion
    Reunion
    (1)
  • Greece
    Greece
    (1)
  • United States of America
    United States of America
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (58)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (2)
10

Connecting hotels with guests for the ultimate experience

Hospitality Director from 5 to 9 room Bed & Breakfast & Inn in Calistoga (United States of America)

Verified
2 years ago
Being able to touch every guest before they arrive. Knowing their reason of stay such as special occasion, rest and relaxation, business and many more. With this guest information we are able to curate their stay to their liking. It's the ultimate concierge service that connects you with guests before they arrive. It's the ultimate way to...
Country United States of America
Hospitality Director
X-Small Hotel
9

The most efficient solution on the market

CEO from 10 to 24 room Luxury Hotel in Paris (France)

Verified
2 years ago
Quick implementation, a team that listens and is very responsive. A very affordable solution from a price point of view for small establishments.
Country France
CEO
Small Hotel
10

The best solution to increase your customer satisfaction

Owner from 5 to 9 room Extended Stay & Serviced Apartment in Paros (Greece)

Verified
2 years ago
I have been using the system already for three years and I need to say that it brought a great benefit regarding customer relations and satisfaction.It helped me come closer and get to know my guests needs before they arrive but also during their stay.It gives customer a feeling that we care about their needs and assures that they will have...
Country Greece
Owner
X-Small Hotel
10

An excellent team very attentive

pdg from 25-49 room Hostel in Cannes (France)

Verified
2 years ago
Since we have been working with Experience, we are 1st on all social networks, one of the managers Tony regularly makes very interesting forums, not too fond of advising them because I do not want to lose my 1st place, a responsive and available team , to consume without moderation, thank you
Country France
pdg
Medium Hotel
10

Experience is simply the best !

Sales manager from 25-49 room Boutique in Paris (France)

Verified
2 years ago
WE have been using Experience for several years now and we particularly like the fact that the products gets continuously improved.
Country France
Sales manager
Medium Hotel
9

FOR EFFECTIVE AND EASY-TO-MAKE NEWSLETTERS

DIRECTRICE DES VENTES from 100 to 199 room in Chamonix-Mont-Blanc (France)

Verified
2 years ago
EASE OF GETTING INTO HAND EASE OF EXTRACTION OF DATA EASE OF ANNALYZING REPORT EASE OF COMMUNICATION WITH EXPERIENCED TEAMS
Country France
DIRECTRICE DES VENTES
Large Hotel
8

Good to have a well designed and easy communication with your guest

Chef de réception from 25-49 room Hostel in Paris (France)

Verified
2 years ago
The design of the emails is very pro, even for a 2-3 star hotel, your commincation looks 5 stars. It is easy to communicate with your guest It is good to monitor their feeling during the stay, so you can adjust before check out
Country France
Chef de réception
Medium Hotel
10

Visibility booster

Owner from 10 to 24 room Bed & Breakfast & Inn in Saint-Armel (France)

Verified
2 years ago
Strengthening of the link with prospects / customers in the pre-, mid- and post-stay Relevance of communication tools and content Training and advice
Country France
Owner
Small Hotel
10

Great Experience

Responsable Accueil et Restauration from 25-49 room in Biarritz (France)

Verified
2 years ago
I liked the fact that the client can communicate their preferences / requests to us without us having to contact them. This avoids disturbing the customer.
Country France
Responsable Accueil et Restauration
Medium Hotel
10

Great service

Manager from 25-49 room Boutique in Paris (France)

Verified
2 years ago
Very useful to keep contact with our guests. Quick answers to all our questions and many improvements during all this year.
Country France
Manager
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Experience Hotel excels at customer relationship management in the hospitality sector. They're fantastic at using customer data to boost your hotel's revenue. The way they centralize and utilize data to enhance service is a real game-changer for any hotel.

Question:

What differentiates this product or service from the competition?

Answer:

What sets Experience Hotel apart is its completeness as a hospitality CRM. It goes beyond basic customer management, offering specialized tools for e-reputation and marketing. This comprehensive approach is a major advantage over other CRMs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

For any hotelier exploring CRMs, think beyond sporadic email campaigns. Focus on crafting an ideal customer journey. Plan interactions thoughtfully, considering each touchpoint with guests. This proactive approach, rather than reactive one-by-one emailing, will create more meaningful, personalized guest experiences.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
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Are you a consultant or vendor that recommends Experience Hotel? Leave a recommendation

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Support

Unverified

Experience Hotel has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

95%

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