Hapi Guest

4.8 (66 REVIEWS)

HTR Score icon
HT Score  
45 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 11 (out of 61) in Hotel CRM & Email Marketing

Drive and Convert Demand by Improving the Guest Journey

Hapi is popular in United States of America with 32 hoteliers leaving an average rating of 32.

Ratings Summary

4.8
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hapi Guest is the #10 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #333 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hapi has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
45 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Hapi Guest
Founded in 2017 | Headquarters in Miami (United States) | 32 employees
Utilize Hapi Guest, powered by Salesforce – the world’s leading CRM – to centralize data and personalize each step of the guest journey, driving loyalty and increasing conversion. – Build a better guest experience. Create a 360-degree view of your guests and follow their shopping behavior across multiple verticals to create more “wow” moments (and more revenue opportunities). – Automate marketing to drive revenue. Increase efficiencies among your team by automating marketing strategies built in Sales Cloud and Marketing Cloud on personalized campaigns that convert at higher rates. – Improve systems integration and data management. Centralize and normalize data from multiple Property Management Systems – on-premise or in the cloud – and reduce the need for in-house IT and development resources.

Capabilities

profile-empty-state.svg

Hapi doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Hapi Average Hapi

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Popularity by Segment

Size

2 | Small (10-24 room)

2 | Medium (25-74 room)

10 | Large (75-199 room)

47 | X-Large (200+ room)

Country

32 | United States of America

10 | Hong Kong

8 | France

5 | Canada

4 | United Kingdom

2 | Indonesia

1 | Belgium

1 | Mexico

1 | Spain

1 | Ireland

1 | Singapore

Type

30 | Luxury Hotels

26 | Branded Hotels

13 | Resorts

10 | City Center Hotels

7 | Boutiques

6 | Limited Service & Budget Hotels

4 | Vacation Rentals & Villas

3 | Extended Stay & Serviced Apartments

2 | Bed & Breakfast & Inns

2 | Hostels

2 | RV Parks & Campgrounds

1 | Casinos

1 | Airport/Conference Hotels

1 | Motels

Region

38 | North America

15 | Europe

13 | Asia Pacific

Category

66 | Hotel CRM & Email Marketing

Hotelier Rating

Excellent
60
Very Good
6
Average
0
Poor
0
Terrible
0

Property Size

  • Small (2)
  • Medium (2)
  • Large (10)
  • X-Large (47)

Country

  • United States of America
    United States of America
    (32)
  • Hong Kong
    Hong Kong
    (10)
  • France
    France
    (8)
  • Canada
    Canada
    (5)
  • United Kingdom
    United Kingdom
    (4)
  • Indonesia
    Indonesia
    (2)
  • Belgium
    Belgium
    (1)
  • Mexico
    Mexico
    (1)
  • Spain
    Spain
    (1)
  • Ireland
    Ireland
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (38)
  • Europe
    Europe
    (15)
  • Asia Pacific
    Asia Pacific
    (13)
10

Hapi API intergration

Manger, Central Reservation Systems from 500+ room Luxury Hotel in Toronto (Canada)

Verified
2 years ago
The company is very friendly with fast and efficient response times. They provided reliable integrated solution with quality documentation and meeting notes during the whole process. The code is easy to follow and very flexible for changes while integrating with our 3rd party. Provided excellent issue handling and support during the impleme...
Country Canada
Manger, Central Reservation Systems
X-Large Hotel
10

Great team and a very friendly experience

Director of Property IT from 500+ room in Columbia (United States of America)

Verified
2 years ago
Very Knowledge Team, helped determine what path/direction would be best to take. *friendly and professional *very knowledgeable *Great experience working with them
Country United States of America
Director of Property IT
X-Large Hotel
8

Happy with Hapi :)

Area Sale & Marketing Manager from 500+ room Resort in Honolulu (United States of America)

Verified
2 years ago
The integration technology is terrific Very nice to have domestic staff/contacts Once work starts - its completed in a very short time.
Country United States of America
Area Sale & Marketing Manager
X-Large Hotel
9

Knowledgeable Team

Manager, Guest Experience Manager from Branded Hotel in Los Angeles (United States of America)

Verified
2 years ago
The team is very knowledgeable and always available to assist. The team provides service on time. The Team is friendly and approachable.
Country United States of America
Manager, Guest Experience Manager
10

Excellence in Service and Delivery

Vice President of IT from 100 to 199 room Branded Hotel in Denver (United States of America)

Verified
2 years ago
HAPI is the solution for all our technical problems. They make integration seamless and easy. No more worries about Data from multiple sources. They always find a way, fast, easy , and seamless.
Country United States of America
Vice President of IT
Large Hotel
9

Great integration solution for hospitality!

CIO from 500+ room Luxury Hotel in Paris (France)

Verified
2 years ago
The HAPI Solution helps us to integrate, interface and expand our services easier and faster. Connecting external apps to our PMS through HAPI really improves our customer experience.
Country France
CIO
X-Large Hotel
10

Great solution for those using Opera PMS

Strategic Project Manager from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
2 years ago
The HAPI product can provide a vital service to Hoteliers using Opera as their PMS. Using HAPI we were able to integrate a 3rd party service to Opera quicker and more effectively then integrating directly with Opera with no effect on performance. Quick response time to any questions or issues we may have.
Country United Kingdom
Strategic Project Manager
X-Large Hotel
10

Happy Happy Customer

VP - Hotel Technology from 500+ room Boutique in Chicago (United States of America)

Verified
2 years ago
Hapi has allowed us to access data from our PMS that was previously inaccessible. Their team is great to work with and are always willing to hear a new use-case or vet additional development for the right scenarios.
Country United States of America
VP - Hotel Technology
X-Large Hotel
8

Exciting company built on mature platform

Director, Enterprise Systems Integration from 500+ room Luxury Hotel in (Hong Kong)

Verified
2 years ago
Exciting opportunities and company outlook with robust, native integration to mature CDP and integration to 3rd parties. Data analytics and sales opportunities very exciting.
Country Hong Kong
Director, Enterprise Systems Integration
X-Large Hotel
10

Great partner to work on our CRM integration

Salesforce Consultant from 200 to 499 room Branded Hotel in Hollywood (United States of America)

Verified
2 years ago
Happy is a great integration company, they make our work and transition easier. They're very reliable partners, always doing above and beyond. They exceeded our expectations from day 1.
Country United States of America
Salesforce Consultant
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Hapi's solution simplifies integrations between PMS and Salesforce, our best of breed CRM solution. Working with HAPI has and continues to be very easy on account of their deep integration experience and general flexibility.

Question:

What differentiates this product or service from the competition?

Answer:

Hapi, as a cloud based data platform, gives my technology the ability to access real-time hospitality data. Where Hapi Connect for Salesforce takes this a step further, is I now have my data exposed in the world’s #1 CRM and email marketing platform.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you have not looked at Salesforce for your hotel group, now is the time to do so. Many hoteliers that I have spoken to have previously believed a Salesforce deployment would be too expensive when compared to other hospitality-specific CRMs. With HAPI, that is no longer true. Hapi has the integrations built for real-time connectivity, they have productized the Hapi Connect for Salesforce app, and their team has the experience and knowledge to get projects done fast and well.

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Recommended by
RecommendationAvatar
Scott Barghaan VP, Travel & Hospitality Industry @ Salesforce
RecommendationAvatar
Ben Londa President @ Volo Solutions
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Jacqueline Nunley Sr. Industry Advisor @ Salesforce
RecommendationAvatar
Svetlana Udalov CEO @ HKeeper Global LLC
RecommendationAvatar
Scott Barghaan VP, Travel & Hospitality Industry @ Salesforce
RecommendationAvatar
Ben Londa President @ Volo Solutions
RecommendationAvatar
Jacqueline Nunley Sr. Industry Advisor @ Salesforce
RecommendationAvatar
Svetlana Udalov CEO @ HKeeper Global LLC
RecommendationAvatar
Jennifer Suski Senior Director @ Go Moment
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Matthew Howden co-CEO @ IDEM Hospitality
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Steven Hopkinson Co-CEO @ IDEM Hospitality
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Sudharshan Chary CEO @ Datavision Technologies
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Luis Weir Director Oracle Hospitality Integrations & APIs @ Oracle
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Apo Demirtas CEO @ Intelligent Hospitality
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Sameer Umar VP Customer Success & Operations @ Intelligent Hospitality
Are you a consultant or vendor that recommends Hapi? Leave a recommendation

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Support

Verified Support

Hapi has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

96%

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