RIMS (MP-Network GmbH)

4.7 (15 REVIEWS)

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0 out of 100
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RIMS (MP-Network GmbH)

4.7 (15 REVIEWS)

Unranked in Hotel CRM & Email Marketing

Reservation Information Management System - Create professional and personalized reservation messages within seconds!

MP-Network has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
5.0/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RIMS (MP-Network GmbH) is the #19 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #680 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

MP-Network’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About RIMS (MP-Network GmbH)
Founded in 2012 | Headquarters in Munich (Germany) | 4 employees
Impress your guests with professional and sophisticated proposals, confirmations, pre- and post-stay messages, room- or package upsell offers, online preference planners, transfer confirmations, all automated from your PMS. Hotel-customized down to the tiniest details. RIMS is one of the leading providers for hotels for personalized and top-quality communication before, during, and after their guest’s stay. RIMS - providing professional HTML and mobile responsive guest communication for more than 300 luxury hotels & resorts worldwide.

Capabilities

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MP-Network doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

INCLUDED

INCLUDED

RIMS Direct Booking

Direct Booking Tools

INCLUDED

Pricing

Pricing Available By Request

MP-Network has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
12
Very Good
2
Average
1
Poor
0
Terrible
0

Property Size

  • Medium (3)
  • Large (7)
  • X-Large (3)

Country

  • Germany
    Germany
    (4)
  • Switzerland
    Switzerland
    (4)
  • Australia
    Australia
    (2)
  • Japan
    Japan
    (2)
  • Italy
    Italy
    (1)
  • Philippines
    Philippines
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • Europe
    Europe
    (10)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (2)
10

Great product, and their customer service is excellent

Revenue Manager from 50-74 room Luxury Hotel in North Bovey (United Kingdom)

Verified
3 years ago
Very versatile product, easy to use, easy to amend, good end user experience. The company are very flexible and offer assistance all the time where needed. Nothing is too much trouble.
Country United Kingdom
Revenue Manager
Medium Hotel
7

Excellent product and friendly service

Revenue Specialist from 500+ room Branded Hotel in (Australia)

Verified
3 years ago
RIMS is a premium solution for managing pre and post guest's journey after making hotel reservation. This platform demonstrates ability to communicate useful information and upselling opportunities for the hotel. RIMS customer service team is very friendly, responsive, and efficient. Overall, RIMS is a good program with a successful track r...
Country Australia
Revenue Specialist
X-Large Hotel
10

Amazing product, efficient service, great leader

Director of Rooms from 200 to 499 room Branded Hotel in 大阪市 (Japan)

Verified
3 years ago
I have been working with RIMS and Benjamin for about 7 years. Flexible, understanding , efficient, always available, it is simply a pleasure to feel this level of service . What I like the most , beside Benjamin always " yes" answer, is the fact that RIMS is able to adjust to your needs, without limitation. I also like the simplicity of...
Country Japan
Director of Rooms
X-Large Hotel
10

100 % efficiency and flexibility

Executive Assistant Manager from 25-49 room Luxury Hotel in Sankt Moritz (Switzerland)

Verified
3 years ago
RIMS offers everything what big structured companies are not able to do.: efficiency and flexibility. RIMS knows the exact needs of the hotelier and is able to adapt their existing products by creating a tailored made program to suit to your system. The big ones cannot do that.
Country Switzerland
Executive Assistant Manager
Medium Hotel
10

Superfast and very reliable

Director of Revenue & Reservations from 100 to 199 room Luxury Hotel in Zürich (Switzerland)

Verified
3 years ago
-one of the fastest supports that I experienced -always supportive and appreciative when providing suggestions -almost none technical issues -helps a lot in speeding up the reservation process
Country Switzerland
Director of Revenue & Reservations
Large Hotel
10

Perfect!

Assistant General Manager from 75-99 room City Center Hotel in München (Germany)

Verified
3 years ago
Very helpful and supportive team. Whenever there is an issue or any questions at all, there are always reachable and offer a solution/answer right away.
Country Germany
Assistant General Manager
Large Hotel
10

Very fast responses and help for any request/new project

Reservations & Revenue Manager from 75-99 room Luxury Hotel in Bern (Switzerland)

Verified
3 years ago
That we receive support always very fast and it is very helpful. A customer oriented support which explaines possibilities of the system easily.
Country Switzerland
Reservations & Revenue Manager
Large Hotel
9

Great product, excellent service

PR & Marketing Manager from 200 to 499 room City Center Hotel in Makati (Philippines)

Verified
3 years ago
Seamless guest communication tool that allows us to send professional proposals, booking confirmations, direct messaging updates, promos and offers. Benjamin is flexible to work with and is quick to address concerns. Highly recommended.
Country Philippines
PR & Marketing Manager
X-Large Hotel
10

Best solution for us

General Manager from 75-99 room City Center Hotel in München (Germany)

Verified
3 years ago
-professional and friendly service -fast development and quick response times -courteous and highly qualified staff -custom solutions are possible -Fair and very transparent pricing
Country Germany
General Manager
Large Hotel
10

RIMS rules! the very best automated confirmation & offer system

Hotel Manager from Vacation Rentals & Villa in Positano (Italy)

Verified
3 years ago
Tailor-made system with onsite setup (no remote) RIMS staff has in-depth knowledge of hotel operations Extreme attention to details and personalization Superb and faultless export from Opera PMS Onsite training when going live and onsite support (they do not leave before the system is perfectly up and running 100%, and all adjustments/f...
Country Italy
Hotel Manager
  • 1
  • 2

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Support

Unverified

MP-Network has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

95%

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