Sojern Guest Marketing Suite

5.0 (1 REVIEWS)

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Olga, Christian, Damien + 14 more experts recommend Sojern

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Sojern Guest Marketing Suite

5.0 (1 REVIEWS)

Unranked in Hotel CRM & Email Marketing

Hotel CRM and Email Marketing

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Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Sojern Guest Marketing Suite is the #14 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #431 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sojern has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Sojern Guest Marketing Suite
Founded in 2007 | Headquarters in San Francisco (United States) | 514 employees
Guest Marketing Suite allows you to easily and efficiently engage your guests pre-stay, mid-stay, and post-stay through email, SMS, and chat capabilities. Create genuine guest relationships through consistent and relevant communications to help you drive direct bookings, increase ancillary revenue, and build long-term loyalty.

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Capabilities

Engage Guests In All Stages Of Their Stay

Build Long-Term Guest Loyalty

Increase Ancillary Revenue

Drive Direct Bookings

"Set It And Forget It" Functionality

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Pricing Available By Request

Sojern has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

3

References

6

Featured Customers

Success Stories

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Sojern doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

8 | Small (10-24 room)

40 | Medium (25-74 room)

34 | Large (75-199 room)

38 | X-Large (200+ room)

Country

33 | United States of America

13 | Mexico

12 | Italy

7 | Spain

6 | Thailand

5 | United Arab Emirates

4 | Vietnam

4 | Greece

4 | Indonesia

3 | Bulgaria

3 | Portugal

3 | Turkey

3 | Japan

2 | United Kingdom

2 | Costa Rica

2 | Turks and Caicos Islands

2 | Croatia

2 | Germany

2 | Malta

1 | Singapore

1 | Cambodia

1 | Hungary

1 | Hong Kong

1 | Netherlands

1 | Ecuador

1 | Laos

1 | Malaysia

1 | Jamaica

1 | Canada

1 | Colombia

1 | Egypt

1 | France

1 | Romania

1 | Czech Republic

1 | Saint Lucia

Type

41 | Luxury Hotels

33 | Resorts

26 | Branded Hotels

24 | Boutiques

15 | Bed & Breakfast & Inns

14 | Limited Service & Budget Hotels

11 | City Center Hotels

6 | Motels

5 | Extended Stay & Serviced Apartments

5 | Vacation Rentals & Villas

4 | Airport/Conference Hotels

3 | Hostels

2 | RV Parks & Campgrounds

1 | Casinos

Region

47 | North America

42 | Europe

22 | Asia Pacific

9 | Middle East

4 | South America

4 | Central America

Category

115 | Digital Marketing Agencies

14 | Guest Messaging Software

1 | Hotel CRM & Email Marketing

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Hotelier Rating

Excellent
114
Very Good
12
Average
3
Poor
0
Terrible
0

Property Size

  • X-Small (6)
  • Small (8)
  • Medium (40)
  • Large (34)
  • X-Large (38)

Country

  • United States of America
    United States of America
    (33)
  • Mexico
    Mexico
    (13)
  • Italy
    Italy
    (12)
  • Spain
    Spain
    (7)
  • Thailand
    Thailand
    (6)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Vietnam
    Vietnam
    (4)
  • Greece
    Greece
    (4)
  • Indonesia
    Indonesia
    (4)
  • Bulgaria
    Bulgaria
    (3)
  • Portugal
    Portugal
    (3)
  • Turkey
    Turkey
    (3)
  • Japan
    Japan
    (3)
  • United Kingdom
    United Kingdom
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Croatia
    Croatia
    (2)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Singapore
    Singapore
    (1)
  • Cambodia
    Cambodia
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Netherlands
    Netherlands
    (1)
  • Ecuador
    Ecuador
    (1)
  • Laos
    Laos
    (1)
  • Malaysia
    Malaysia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Canada
    Canada
    (1)
  • Colombia
    Colombia
    (1)
  • Egypt
    Egypt
    (1)
  • France
    France
    (1)
  • Romania
    Romania
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Saint Lucia
    Saint Lucia
    (1)

Region

  • North America
    North America
    (47)
  • Europe
    Europe
    (42)
  • Asia Pacific
    Asia Pacific
    (22)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (4)
  • Central America
    Central America
    (4)
10

Very easy to reconcile and to monitor bookings.

Owner from 100 to 199 room Branded Hotel in Greenwood (United States of America)

Verified
6 months ago
All of it. It is very easy to reconcile and to monitor reservations. It also charges less commission and offers accurate billing.
Country United States of America
Owner
Large Hotel
  • 1

Recommend empty

It looks like Sojern is not recommended by any hotels

Check out the top 10 most recommended Sojern alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Sojern offers a marketing platform that grants great visibility into travel demand and intelligence to make the most of a budget. Sojern provides data into how travel and business intertwine that helps users make data driven decisions and define the right strategy to attract travelers.

Question:

What differentiates this product or service from the competition?

Answer:

Sojern allows users to understand how demand and supply interact as well as the intent based on historical and behavioral trends. Users can use data to make better decisions and the right moves with their budget.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend contacting the Sojern team to better understand how they leverage travel intent, historical and behavioral data into their platform and how it data-driven decisions making and more captured business.

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Mercedes Blanco VP Strategic Partnership @ The Hotels Network
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Danushka Decker Founder @ RevPlus
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Josh Beckwith Managing Director, Global Strategic Accounts @ Sojern
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Alpa Patel Founder & CEO @ Spaceez
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Support

Verified Support

Sojern has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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