Amadeus – Digital Media

4.3 (18 REVIEWS)

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Amadeus – Digital Media

4.3 (18 REVIEWS)

Unranked in Digital Marketing Agencies

Grow direct bookings and drive more profitable demand by reducing reliance on OTAs

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Ratings Summary

4.3
Very Good
Ease of Use
4.6/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Amadeus – Digital Media is the #7 most trending product in the Digital Marketing Agencies category (out of 117) and the #238 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Amadeus – Digital Media
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Increase your direct bookings with omni-channel media strategies that anticipate and respond to the needs of your customers. Maximize your revenue opportunities with our seamless approach combining Digital Media, Metasearch and Search Engine Optimization (SEO) solutions to deliver targeted, persuasive messaging to high-intent travelers, at the right place, the right time, powered by industry leading proprietary data and our key travel industry partners.

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Capabilities

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Amadeus doesn’t have any benefits or use cases available

Features

Website Development

4/5 features

SEO & Content

4/5 features

Paid Search & Digital Advertising

4/5 features

E-commerce

4/5 features

Reporting & Analytics

4/5 features

Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

23

References

2

Featured Customers

Success Stories

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Popularity by Segment

Size

2 | X-Small (1-9 room)

4 | Small (10-24 room)

15 | Medium (25-74 room)

54 | Large (75-199 room)

62 | X-Large (200+ room)

Country

112 | United States of America

11 | Mexico

6 | India

5 | Australia

5 | Thailand

5 | United Arab Emirates

4 | Canada

4 | Switzerland

4 | Philippines

3 | United Kingdom

3 | Netherlands

2 | Spain

2 | Belgium

2 | Poland

2 | Saudi Arabia

2 | Guatemala

2 | Belize

1 | Ireland

1 | Greece

1 | Pakistan

1 | Tunisia

1 | Mauritius

1 | Indonesia

1 | Morocco

1 | Venezuela

1 | Bahamas

1 | Japan

1 | Kenya

1 | Ethiopia

1 | Italy

1 | Cambodia

1 | Germany

1 | Romania

1 | Hong Kong

1 | Qatar

1 | China

1 | Puerto Rico

1 | Honduras

1 | Turkey

1 | Malta

1 | Czech Republic

Type

80 | Luxury Hotels

57 | Branded Hotels

34 | City Center Hotels

25 | Resorts

21 | Boutiques

21 | Airport/Conference Hotels

12 | Bed & Breakfast & Inns

9 | Hostels

9 | Limited Service & Budget Hotels

8 | Extended Stay & Serviced Apartments

7 | Motels

3 | Casinos

2 | Vacation Rentals & Villas

1 | RV Parks & Campgrounds

Region

127 | North America

23 | Europe

20 | Asia Pacific

10 | Middle East

5 | Oceania

5 | Africa

4 | South America

4 | Central America

Category

88 | Booking Engine

55 | Rate Shopping

46 | Hotel Reservations Systems

39 | Event Management Software

34 | Business Intelligence

31 | Staff Collaboration Tools

18 | Digital Marketing Agencies

8 | Hotel CRM & Email Marketing

6 | RFPs & Proposal Management Software

3 | Housekeeping Software

2 | Property Management Systems

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Hotelier Rating

Excellent
141
Very Good
43
Average
33
Poor
19
Terrible
8

Property Size

  • X-Small (2)
  • Small (4)
  • Medium (15)
  • Large (54)
  • X-Large (62)

Country

  • United States of America
    United States of America
    (112)
  • Mexico
    Mexico
    (11)
  • India
    India
    (6)
  • Australia
    Australia
    (5)
  • Thailand
    Thailand
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Canada
    Canada
    (4)
  • Switzerland
    Switzerland
    (4)
  • Philippines
    Philippines
    (4)
  • United Kingdom
    United Kingdom
    (3)
  • Netherlands
    Netherlands
    (3)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Poland
    Poland
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Guatemala
    Guatemala
    (2)
  • Belize
    Belize
    (2)
  • Ireland
    Ireland
    (1)
  • Greece
    Greece
    (1)
  • Pakistan
    Pakistan
    (1)
  • Tunisia
    Tunisia
    (1)
  • Mauritius
    Mauritius
    (1)
  • Indonesia
    Indonesia
    (1)
  • Morocco
    Morocco
    (1)
  • Venezuela
    Venezuela
    (1)
  • Bahamas
    Bahamas
    (1)
  • Japan
    Japan
    (1)
  • Kenya
    Kenya
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Italy
    Italy
    (1)
  • Cambodia
    Cambodia
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Qatar
    Qatar
    (1)
  • China
    China
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Honduras
    Honduras
    (1)
  • Turkey
    Turkey
    (1)
  • Malta
    Malta
    (1)
  • Czech Republic
    Czech Republic
    (1)

Region

  • North America
    North America
    (127)
  • Europe
    Europe
    (23)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (10)
  • South America
    South America
    (4)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (5)
10

One of the Best Technologies

DOMS from 200 to 499 room Resort in (Guatemala)

Verified
2 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Country Guatemala
DOMS
X-Large Hotel
10

Thank you, TravelClick is more easy for us to manage rate very fast

Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)

Verified
5 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Country Cambodia
Assistant Reservation Manager
Large Hotel
10

Great Value Tech Partner

Sales & Marketing Manager from 100 to 199 room Boutique in Potts Point (Australia)

Verified
5 years ago
user's friendly system of ihotelier and booking engine... so straight forward... you rarely need assistance... marketing was very effective too..
Country Australia
Sales & Marketing Manager
Large Hotel
10

Excellent product and tools

Director of Revenue from 200 to 499 room Airport/Conference Hotel in Antwerpen (Belgium)

Verified
5 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Country Belgium
Director of Revenue
X-Large Hotel
10

Greatly helped us to achieve tremendous figures on direct bookings

Corporate Director Sales Marketing from Resort in (Tunisia)

Verified
5 years ago
Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sales helped a lot to fill empty rooms.
Country Tunisia
Corporate Director Sales Marketing
10

iHotelier CRS

Revenue Director from 200 to 499 room City Center Hotel in Luzern (Switzerland)

Verified
5 years ago
iHotelier CRS
Country Switzerland
Revenue Director
X-Large Hotel
9

Swiss Digital Marketing Manager Review of TravelClick

Digital Marketing Manager from 100 to 199 room Airport/Conference Hotel in Basel (Switzerland)

Verified
5 years ago
Digital Marketing Agencies will be number one Agency 360 and Rate 360 follow
Country Switzerland
Digital Marketing Manager
Large Hotel
10

Travelclick is a one-stop shop for digital marketing, booking engine, website, GDS and Market Intelligence

Principal Strategist -Revenue Architect (軍師) from 5 to 9 room Vacation Rentals & Villa in (United States of America)

Verified
5 years ago
Travelclick is a one-stop shop for digital marketing, booking engine, website, GDS and market intelligence, and most of their solutions are integrated. Since switching from another CRS provider to TravelClick/iHotelier, my hotels had experienced record breaking growth in web-direct bookings and revenues. Their Web 4.0 has the best prici...
Country United States of America
Principal Strategist -Revenue Architect (軍師)
X-Small Hotel
4

Helpful customer service team

Reservations Manager from 100 to 199 room Luxury Hotel in Ajman (United Arab Emirates)

Verified
5 years ago
It is one of the most comprehensive channel manager that provides you with every tool you need in a hotel for guest satisfaction, driving revenue and hotels needs. Customer service team are always helpful, friendly and attentive to all details.
Country United Arab Emirates
Reservations Manager
Large Hotel
10

Great product set that integrates well with standard hotel technologies.

SVP. Digital, Distribution & Revenue Strategy from 500+ room Branded Hotel in (United Kingdom)

Verified
5 years ago
Great product set that integrates well with standard hotel technologies. The MI products are used extensively in my company's business strategy. The Digital arm works with our marketing teams globally to power customer acquisition, engagement and retention on our digital platforms (worth £150m to us). The team is highly skilled, has a great...
Country United Kingdom
SVP. Digital, Distribution & Revenue Strategy
X-Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.

Question:

What differentiates this product or service from the competition?

Answer:

They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Hannah Scott Content Marketing Manager @ INTELITY
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Augusto Guitard Lejarreta Product Owner @ STAY
RecommendationAvatar
Hannah Scott Content Marketing Manager @ INTELITY
Are you a consultant or vendor that recommends Amadeus? Leave a recommendation

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Support

Unverified

Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

83%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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