The Guestbook

4.8 (164 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Gautier, Carrie, James + 3 more experts recommend The Guestbook

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The Guestbook

4.8 (164 REVIEWS)

Ranked 1 (out of 16) in Loyalty Programs for Independents

2024 Winner Hotel Software

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The Guestbook helps independent and boutique hotels drive direct bookings by leveraging the power of cash back rewards and exposure to its 2.5 million+ registered members.

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Guestbook is the #2 most trending product in the Loyalty Programs for Independents category (out of 16) and the #55 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Guestbook has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About The Guestbook
Founded in 2014 | Headquarters in Las Vegas (United States) | 45 employees
With over 2.5 million registered members and more than 800+ partner hotels and resorts across 70+ countries, The Guestbook is at the forefront of independent travel innovation. Our company was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Our cash back rewards program gives guests the freedom of three redemption options: 5% Cash Back, 5% Cash for a Cause, or 15% Cash Forward towards a future stay at one of our partner hotels. For hoteliers, we deliver all the revenue benefits of direct booking and a direct customer relationship, as well as exclusive exposure to our growing number of Guestbook members worldwide. To learn more about The Guestbook, please visit https://theguestbook.com/hoteliers.

Capabilities

Explore Hotels

Booking Engine Integration

Member Account Dashboards

Member Redemption Portal

Member Deals

Features

Points & Redemption

4/5 features

Loyalty Program Customization

4/5 features

Other

2/2 features

Available Add-ons & Modules

The Guestbook Extension

Direct Booking Tools
A browser extension to help members automatically earn cash rewards at 1,000s of hotel's world-wide. With your hotel as part of The Guestbook Collection, we'll convince users shopping on popular hotel booking sites to book on brand.com instead.

INCLUDED

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

The Guestbook Average The Guestbook

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No matching results

9

Success Stories

4

References

60

Featured Customers

Popularity by Segment

Size

1 | X-Small (1-9 room)

6 | Small (10-24 room)

27 | Medium (25-74 room)

57 | Large (75-199 room)

76 | X-Large (200+ room)

Country

105 | United States of America

22 | Mexico

8 | Canada

8 | United Kingdom

4 | Malaysia

3 | Dominican Republic

3 | Saint Lucia

2 | Bermuda

2 | Aruba

2 | Singapore

1 | Costa Rica

1 | Puerto Rico

1 | Namibia

1 | Saint Martin (French part)

1 | Belize

1 | United Arab Emirates

1 | France

1 | Croatia

1 | Thailand

1 | Virgin Islands, U.S.

1 | Sierra Leone

Type

73 | Boutiques

63 | Resorts

46 | Luxury Hotels

21 | City Center Hotels

20 | Branded Hotels

13 | Limited Service & Budget Hotels

9 | Extended Stay & Serviced Apartments

7 | Casinos

7 | Airport/Conference Hotels

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

6 | Bed & Breakfast & Inns

2 | Motels

Region

135 | North America

14 | Central America

10 | Europe

7 | Asia Pacific

2 | Africa

1 | Middle East

1 | South America

Category

164 | Loyalty Programs for Independents

107 | Direct Booking Tools

More Products by The Guestbook

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https://ucarecdn.com/9ee9250d-3cae-48c2-8a6a-884ee8978f66/-/crop/709x443/0,166/-/preview/

Hotelier Rating

Excellent
156
Very Good
11
Average
1
Poor
1
Terrible
1

Property Size

  • X-Small (1)
  • Small (6)
  • Medium (27)
  • Large (57)
  • X-Large (76)

Country

  • United States of America
    United States of America
    (105)
  • Mexico
    Mexico
    (22)
  • Canada
    Canada
    (8)
  • United Kingdom
    United Kingdom
    (8)
  • Malaysia
    Malaysia
    (4)
  • Dominican Republic
    Dominican Republic
    (3)
  • Saint Lucia
    Saint Lucia
    (3)
  • Bermuda
    Bermuda
    (2)
  • Aruba
    Aruba
    (2)
  • Singapore
    Singapore
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Namibia
    Namibia
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Belize
    Belize
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • France
    France
    (1)
  • Croatia
    Croatia
    (1)
  • Thailand
    Thailand
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Sierra Leone
    Sierra Leone
    (1)

Region

  • North America
    North America
    (135)
  • Europe
    Europe
    (10)
  • Asia Pacific
    Asia Pacific
    (7)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (1)
  • Central America
    Central America
    (14)
  • Africa
    Africa
    (2)
2

I would NOT likely recommend using them

Chief Marketing Officer from 100 to 199 room Resort in Windhoek (Namibia)

Verified
14 days ago
They provide a loyalty / reward system for independent hotels. The loyalty / rewards system integrates with the hotel internet booking engine.
Country Namibia
Chief Marketing Officer
Large Hotel
10

Great Strategy to avoid paying high commission fees

Director of Sales from 50-74 room Bed & Breakfast & Inn in Seal Beach (United States of America)

Verified
4 months ago
The current incentive for customers to book directly with us has proven to be a valuable aspect of our strategy. By bypassing third-party platforms, guests not only enjoy a more direct and personalized booking experience but also avoid the burden of high commission fees. This not only benefits our customers but also contributes significantl...
Country United States of America
Director of Sales
Medium Hotel
9

Great Service for enhancing Direct Booking

Director of Revenue Strategy from 500+ room Limited Service & Budget Hotel in Kissimmee (United States of America)

Verified
4 months ago
* Helps increase direct bookings* Has increased my conversion rate. * Guests are able to see their value directly which helps them make a decision
Country United States of America
Director of Revenue Strategy
X-Large Hotel
10

We love guestbook for our guests and ourselves.

Director of Reservations from 500+ room Boutique in New York (United States of America)

Verified
4 months ago
The platform is very user friendly and the customer service for the hotel and guests are super helpful and very responsive.
Country United States of America
Director of Reservations
X-Large Hotel
10

The Guestbook knows independent hotels!

Operations Manager from 25-49 room Boutique in Boise (United States of America)

Verified
4 months ago
Easy to use platform; excellent customer service; constantly evolving and improving; non-nonsense advice; increases conversion rate and guest loyalty by a lot.
Country United States of America
Operations Manager
Medium Hotel
10

The Guestbook Drives Direct Business!

Director of Distribution from 500+ room Boutique in Greenwood Village (United States of America)

Verified
4 months ago
The program that Guestbook has created has increased our direct bookings substantially which is crucial to the success of Independent hotels. In today's world consumers enjoy the options on what they can use their rewards for and Guestbook allows for that component!
Country United States of America
Director of Distribution
X-Large Hotel
10

Easy to work with

Director of Front Office from 200 to 499 room Luxury Hotel in Nashville (United States of America)

Verified
4 months ago
Everyone we interact with at The Guest Book has always been so helpful and responds quickly. Greatly appreciate everything they help with. #direct
Country United States of America
Director of Front Office
X-Large Hotel
10

Easy to work with.

Accounts Assistant from 25-49 room Bed & Breakfast & Inn in (United Kingdom)

Verified
4 months ago
Allow our costumers rewards.Easy contact through email with costumer service.Traffic and bookings increased on our website. Provides great analytic data
Country United Kingdom
Accounts Assistant
Medium Hotel
10

27% increase in conversion with cashback rewards

Director of Revenue Management from 200 to 499 room City Center Hotel in Toronto (Canada)

Verified
4 months ago
In the competitive hospitality industry, finding innovative tools to increase direct bookings is crucial. Our hotel’s adoption of The Guestbook has been a game changer in this regard. The platform’s intuitive design and user-friendly interface have significantly streamlined the booking process for our guests. One of the standout features h...
Country Canada
Director of Revenue Management
X-Large Hotel
10

Easy and smooth intefration!

General Manager from 200 to 499 room Boutique in New York (United States of America)

Verified
4 months ago
The support team at Guestbook is great and very knowledgeable! Program is User friendly for both the Team and the guests.
Country United States of America
General Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Partnering with The Guestbook has been phenomenal. From the team that works behind the scenes making sure they can provide users with the best value when booking hotels around the world to the ease of use of their loyalty program. The various options given to guests between cash back, cash for a cause or cash forward give flexibility to all kind of travelers.

Question:

What differentiates this product or service from the competition?

Answer:

The cash back option is a huge differentiator from larger hotel chains and other loyalty programs. It is a unique feature that offers independent hotels tremendous value. The Guestbook booking platform is also a very cool way to browse hundreds of hotels they work with.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would highly recommend a hotel partner implementing Guestbook into their booking flow. The various rewards offered make this product a great addition for guests. It's a great additional incentive for guests to book on the hotel website and a great way for hotels to drive additional business.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 3 recommend
Recommended by
RecommendationAvatar
Gautier Colin VP, Partnerships @ Selfbook
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Carrie Ell Sr. Market Director @ The Hotels Network
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James Bishop Senior Director, Global Ecosystem @ SiteMinder
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Mark Oliver Vice President, Business Development @ GCommerce Solutions
RecommendationAvatar
Will Darrah VP of Sales North America @ Amadeus
RecommendationAvatar
Gautier Colin VP, Partnerships @ Selfbook
RecommendationAvatar
Carrie Ell Sr. Market Director @ The Hotels Network
RecommendationAvatar
James Bishop Senior Director, Global Ecosystem @ SiteMinder
RecommendationAvatar
Mark Oliver Vice President, Business Development @ GCommerce Solutions
RecommendationAvatar
Will Darrah VP of Sales North America @ Amadeus
RecommendationAvatar
William Darrah Vice President @ Amadeus Hospitality Americas
Are you a consultant or vendor that recommends The Guestbook? Leave a recommendation

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Support

Verified Support

The Guestbook has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

96%

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