Xperium (formerly Repup)

4.5 (18 REVIEWS)

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Xperium (formerly Repup)

4.5 (18 REVIEWS)

Unranked in Reputation Management

Guest Experience Management for Hotels to drive revenue and direct bookings

Xperium is popular in with 0 hoteliers leaving an average rating of 0.

Ratings Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Xperium (formerly Repup) is the #16 most trending product in the Reputation Management category (out of 48) and the #764 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Xperium’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Xperium (formerly Repup)
Founded in 2014 | Headquarters in Gurgaon, Haryana | 20 employees
Repup is a platform which helps hotelliers make sense of online review data. There are countless reviews written online on a daily basis on various platforms and in many languages. Making sense of this clutter can be an unnerving task.At RepUp we make life easier by compiling reviews into one single dashboard.We use semantic technology to create reports based on big review data to help you make insightful business decisions at a glance. We are a technology company and tech is at the core of everything we do. We use NLP, data mining and business logic to drive our decisions.

Capabilities

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Xperium doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Pricing Available By Request

Xperium has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
13
Very Good
4
Average
0
Poor
1
Terrible
0

Property Size

  • Small (1)
  • Medium (7)
  • Large (3)

Country

  • India
    India
    (9)
  • Indonesia
    Indonesia
    (6)
  • Tanzania
    Tanzania
    (2)
  • United States of America
    United States of America
    (1)

Region

  • North America
    North America
    (1)
  • Asia Pacific
    Asia Pacific
    (15)
  • Africa
    Africa
    (2)
10

Using this tool for a long time - Love it!

General Manager from 100 to 199 room City Center Hotel in Bengaluru (India)

Verified
4 years ago
We've been using RepUp for more than three years, and we could not be happier. Their platform has helped us improve our TripAdvisor ranking considerably. We also use their email marketing automation tool, and have been able to create much better guest experiences with it, and drive loyalty as well.
Country India
General Manager
Large Hotel
10

Best Reputation Management Platform

Quality and Assurance Manager from Resort in (Indonesia)

Verified
4 years ago
I used to previously use TrustYou, but have switched to RepUp because I've found that RepUp's features allow me much more control over my property's reputation. Also, I feel like the benefits of the RepUp platform cannot be understated, including the single dasboard reply to many OTAs & review websites. The Customer Success team is extremel...
Country Indonesia
Quality and Assurance Manager
9

Easy to collect reviews

Manager from Limited Service & Budget Hotel in (Indonesia)

Verified
4 years ago
Since using RepUp, we've had a lot of positive reviews. Earlier, it was very hard to collect reviews, and there was no proper process, but with the surveys and review collection process RepUp provides, it is very easy to collect reviews. fast response on any query. tools are easy to use. help us to find review.
Country Indonesia
Manager
10

Great functionalities in an ORM software

Managing Director from 10 to 24 room Resort in Pingwe (Tanzania)

Verified
5 years ago
very good service and very good number of Trip Advisor reviews , we use the tablet to collect the surveys and is working well Been using RepUp for a while now, and we're very happy with the varied functionalities that the platform has. From replying to reporting features, it really is an all-in-one solution for reputation. We've been able...
Country Tanzania
Managing Director
Small Hotel
10

Multiple people can oversee replying to reviews

IT Head from in Bengaluru (India)

Verified
5 years ago
The ORM module can be used by multiple people which makes it easy to reply to reviews on the go, and helps because multiple people can oversee replying to reviews
Country India
IT Head
10

The Review Management module is great

General Manager from Resort in Panaji (India)

Verified
5 years ago
Using RepUp's review management module has allowed us to review our rankings and see which are might need improvement. Replying to online reviews is also much easier with the single dashboard.
Country India
General Manager
10

Love the reporting features!

IT Manager from 100 to 199 room Resort in Anand (India)

Verified
5 years ago
There are a lot of options to generate reports and charts based on real time data. I love this feature as it is very helpful when creating quaterly or yearly reports. I would suggest using this platform if you are looking for a complete hotel management solution
Country India
IT Manager
Large Hotel
10

Online review management benchmarking help set targets and review accomplishments

Operations Manager from 50-74 room in Dar es Salaam (Tanzania)

Verified
5 years ago
The review analysis report in RepUp's ORM system allows me to set a goal each month for our online reputation and score, and then constantly monitor quantitatively if we've reached our goals and targets that month for reputation or not. This feature helps me keep me and my team on track, and improve our service consistently.
Country Tanzania
Operations Manager
Medium Hotel
9

Repup's review feed is great

Marketing Manager from 50-74 room Resort in Hyderabad (India)

Verified
5 years ago
The review feed is good to keep track of any new reviews that have been posted on any OTA or Review Site. Very helpful to read honest feedback and improve services
Country India
Marketing Manager
Medium Hotel
8

Repup's rating trend charts are good for review

General Manager from 50-74 room Bed & Breakfast & Inn in Somnath (India)

Verified
5 years ago
Seeing how the hotel has changed over the months in terms of ratings on different OTAs and review sites helps us know if we're doing better than previous months.
Country India
General Manager
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Xperium formerly Repup reputation management system helps hoteliers monitor and manage their online reputation. This automatically tracks and analyses customer feedback, reviews, ratings, and social media mentions, and allows hotel operators to respond to guest feedback quickly, improve customer service and identify areas for improvement.

Question:

What differentiates this product or service from the competition?

Answer:

Xperium is unique in its ability to track, analyze and respond to guest feedback across multiple channels, such as social media, review sites, quickly and accurately. It also provides a comprehensive set of features that enable businesses to quickly identify and address customer complaints and issues, track customer sentiment and satisfaction levels, and optimize their online presence. Additionally, it offers a variety of custom reporting and visualization options, allowing businesses to quickly identify areas of improvement and take action.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotels can leverage Xperium’s offerings to improvise their overall service. It is a proven technology with a great support team. Be sure to browse their marketplace to see which products are available to help transform the way you run your hotel.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Shantanu Tiwari Manager Projects @ mycloud Hospitality
RecommendationAvatar
Shantanu Tiwari Manager Projects @ mycloud Hospitality
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Support

Unverified

Xperium has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

90%

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GuestRevu

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4.7 (439 REVIEWS)
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Customer Alliance

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