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5 Smart Tips To Enhance The Guest Experience At Your Hotel


Stefano Mocella in Operations

Last updated August 03, 2022

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The tourism and hospitality industry has evolved drastically in the past few decades. However, if there is a contributing factor to its success that has remained a constant all throughout, it is an outstanding guest experience.

Naturally, enhancing guest experience persistently is all but a necessity for hoteliers across the globe. Mentioned below are 5 smart tips to do so.

1. Upgrade Your In-Room Amenities

In order to sustain and thrive in this highly competitive industry, adapting to modern technology solutions is a must. Therefore, be sure to upgrade your in-room amenities as per the latest standards.

Offering complimentary WiFi, enabling keyless room entry, providing access to Netflix and Amazon Prime and integrating the rooms with virtual assistants like Alexa are just some of the ways to do so.

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2. Invest In A Good Hotel Management Software

Next, a robust hotel management software is one of the most essential elements contributing to the guest experience. It can help you manage everything - online reservations, daily operations, communication and more.

To be precise, it is designed to optimize your online presence, boost direct hotel bookings, improve overall operational efficiency, foster customer loyalty and increase profitability! Undoubtedly, it proves to be a highly profitable investment for businesses in the hospitality industry.

74 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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roomMaster by InnQuest Software, Cloud PMS, or On-Prem is used by 5,500+ hospitality industry properties in over 100 countries, including chain, independent hotels, business, boutique, and resort hotels.
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roomMaster by innQuest Hotel Management Software
74 HT Score
roomMaster by InnQuest Software, Cloud PMS, or On-Prem is used by 5,500+ hospitality industry properties in over 100 countries, including chain, independent hotels, business, boutique, and resort hotels.
Learn More

3. Assist Your Guests In Planning Their Trip

Prior to arriving in a new city, guests generally put in a substantial amount of time to research and learn about what the locality has to offer. By adopting a proactive approach, you can assist them in planning their trip by sharing unique information about the place as soon as they make a reservation with you.

This can be done by sending them a thoughtfully created local guide via email, uploading informative blogs on your website or simply sharing insights on social media. It is an excellent way to connect with your guests and establish a positive relationship with them even before their arrival.

4. Prioritize Staff Training

Another basic yet indispensable element to enhancing the guest experience is exceptional customer service. For this reason, conducting staff training at regular intervals is of paramount importance.

It helps ensure that all employees, across departments, are proficient at their jobs and perform to the best of their ability. Not only does this provide you with a competitive edge in the market but also helps you improve employee engagement.

5. Reward Your Loyal Customers

Lastly, make sure you reward your customer base for their loyalty and continued support. You can show appreciation by gifting them a complimentary room upgrade, offering discounts on their next visit, providing them access to exclusive events, gifting them other special perks, etc.

These offerings will make them feel valued, encourage them to spread the word and influence them to re-visit your property. Most of all, it will help you establish a long-term relationship with your clientele.

Wrapping Up

In conclusion, the guest experience is at the core of every hospitality business and going the extra mile to enhance it will only bring you unrivalled success.

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Stefano Mocella
Content Specialist @ InnQuest