GuestTouch Partners With HotelKey to Provide Seamless Property Management Solutions, Drive Guest Engagement, and Elevate Online Reputation

GuestTouch Partners With HotelKey to Provide Seamless Property Management Solutions, Drive Guest Engagement, and Elevate Online Reputation

Company logo

GuestTouch, the next-generation guest engagement and reviews platform, is excited to announce its partnership with HotelKey, the leading cloud-based hotel property management system (PMS) for hotels. 

The partnership brings together two industry-leading, AI-ready solutions to create a seamless guest experience, from pre-arrival messaging to post-stay feedback and reviews management. HotelKey's Property Management System provides effective solutions to manage the end-to-end guest journey while GuestTouch's end-to-end solutions help hotels elevate the guest experience at every stage, boost operational efficiency, ace online reputation and provide a highly personalized guest engagement.

"Our partnership with HotelKey is a natural fit," said Pinak Soni, CEO of GuestTouch. 

"We are thrilled to announce our partnership with HotelKey, a leading cloud-based hotel property management system. As hotels increasingly seek effective solutions to manage the end-to-end guest journey and provide exceptional service, HotelKey is at the forefront of innovation in the hospitality industry. Together, we aim to streamline their operations and provide a more personalized guest journey. We look forward to helping more properties provide exceptional service,  ace their online reputation, and drive more bookings.

HotelKey's cloud-based PMS is optimized to improve hotel operations, including front desk, accounts receivable, housekeeping and maintenance, retail, and inventory management. The system also improves integration with third-party OTAs and on-premise systems, making it easier for hotels to manage their properties from any device, be it desktop, tablet, or mobile.

"HotelKey is thrilled to be partnering with GuestTouch, the leading automated guest engagement and reviews platform," said Aditya Thyagarajan, Co-Founder and President of HotelKey. "Our two companies share a commitment to providing hoteliers with the tools they need to deliver exceptional service and elevate the guest experience. Together, we will continue to revolutionize the guest and hotelier's experience, making it easier for hoteliers to connect with guests and deliver the personalized service they expect."

Both companies have been a common platform of choice for the AAHOA award-winning sister properties, Lexen Hotel North Hollywood (2019) and Lexen Hotel in Newhall, CA (2021) in terms of automating guest communication, enhancing the brand reputation, and crushing their guest satisfaction score for delivering an exceptional guest experience and service.

End-users can expect a more seamless and memorable experience, with personalized pre-arrival or check-in text/email, a personalized digital concierge page and upsell, and a feedback/reviews system with next generation reviews response system that's well integrated.

Together, GuestTouch and HotelKey will continue helping hotels sync reservations automatically, connect with customers at all stages of the journey instantly, automatically send personalized pre-arrival or check-in text/email, track and ace their review scores with integrated feedback/reviews system and drive new bookings.

About HotelKey

HotelKey was founded in 2015 and today counts five large enterprise chains among its clients, including Hilton, G6 Hospitality, Extended Stay America & Red Roof Inn. HotelKey’s client portfolio includes roughly 400,000 rooms live and over 12,500 hotels under contract, including more than 500 independent hotels, mainly in the U.S. In addition to its industry-leading PMS solution, HotelKey also offers an enterprise-grade central reservations system and point-of-sale system, along with a host of other products and services specifically designed for the hospitality industry. For more information visit, and connect with HotelKey on LinkedIn, Instagram, Facebook and Twitter.