Flexkeeping (Hotel Operations Platform)

4.9 (63 REVIEWS)

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HT Score  
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanche, Yumiko, Damir + 10 more experts recommend Flexkeeping

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Flexkeeping (Hotel Operations Platform)

4.9 (63 REVIEWS)

Ranked 3 (out of 53) in Staff Collaboration Tools

2024 Finalist HotelTechAwards

Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The easy Hotel Operations Platform

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Hotel Operations Platform) is the #2 most trending product in the Staff Collaboration Tools category (out of 53) and the #143 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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86 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Flexkeeping (Hotel Operations Platform)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping is a Hotel Operations Platform designed to help teams automate and collaborate like never before. From housekeeping to maintenance and beyond, we’ve helped transform hundreds of properties across the world with our easy platform.

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Capabilities

Schedule & allocate rooms

Real-time operation updates & tracking

Room inspections & linen/amenities management

Automated cleanings

Easily manage maintenance incidents

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Housekeeping Suite

Staff Collaboration Tools
Schedule shifts and remotely assign rooms long in advance. Flexkeeping let's you view cleanliness status in real-time, automate room inspections, track and manage linen and amenities consumption, analyse housekeeper productivity and spot trends.

INCLUDED

Maintenance Suite

Staff Collaboration Tools
Create, prioritise and delegate maintenance issues while monitoring all tasks in real-time. Flexkeeping also let's you manage preventive maintenance jobs, track work dynamics and analyse staff performance.

INCLUDED

Task Management

Staff Collaboration Tools
Manage tasks with ease by assigning, prioritising and monitoring them across all departments and setting to-do lists. Using one centralised channel removes the need for messy WhatsApps, emails and phone calls and keeps everyone up to date with notifications and alerts.

INCLUDED

Checklists

Staff Collaboration Tools
From conducting room inspections to proactive maintenance checks to prioritising health & safety measures, access a comprehensive range of checklists right from your smartphone.

PREMIUM ADD-ON

Chat (Beta)

Staff Collaboration Tools
Quickly discuss and resolve issues as they arise. Give context, keep records, reduce errors, improve response times and never miss a thing with real-time communication.

PREMIUM ADD-ON

Standard Operating Procedures (SOPs)

Staff Collaboration Tools
Create tailor-made Standard Operating Procedures (SOPs) for any property with rich digital content including images, video tutorials and documents. Instantly update and effortlessly distribute these brand standards to your team, granting the relevant department or individual instant access via their smartphone or computer.

INCLUDED

Lost & Found

Staff Collaboration Tools
Record, track and digitally manage all Lost & Found items to ensure their swift return. Attach photos and let Flexkeeping run your Lost & Found from the cloud with easy access from any computer or device.

INCLUDED

Guest Service Management

Staff Collaboration Tools
Flexkeeping let's you easily manage all guest requests and minibar consumption from one platform. Boost F&B revenue and cut costs with automated room service dispatching and order tracking along with digital minibar handling and consumption tracking in real-time.

PREMIUM ADD-ON

Guest Feedback Management

Staff Collaboration Tools
Resolve guest complaints instantly and improve guest satisfaction. Flexkeeping let's you record, monitor and investigate guest feedback, assign urgent service recovery tasks to HODs and track the Cost of Complaints.

PREMIUM ADD-ON

Analytics

Staff Collaboration Tools
Actionable Analytics and Reporting lets you see the bigger picture - spot trends, detect bottlenecks, avoid idle labour and start planning ahead. Making data-driven decisions means lower costs and less time wasted.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

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7

Success Stories

11

References

35

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

12 | Small (10-24 room)

50 | Medium (25-74 room)

58 | Large (75-199 room)

56 | X-Large (200+ room)

Country

51 | Croatia

38 | Slovenia

17 | United Kingdom

15 | Australia

10 | United States of America

8 | Serbia

6 | Germany

5 | Austria

5 | Spain

4 | Costa Rica

4 | Italy

3 | Mexico

3 | Colombia

3 | Bulgaria

3 | Brazil

3 | Peru

2 | Argentina

1 | Belize

1 | Hungary

1 | Netherlands Antilles

1 | Panama

1 | Belgium

1 | Czech Republic

1 | Netherlands

1 | South Africa

1 | Singapore

Type

48 | Resorts

45 | Luxury Hotels

29 | City Center Hotels

27 | Branded Hotels

23 | Boutiques

19 | Hostels

15 | Bed & Breakfast & Inns

13 | Extended Stay & Serviced Apartments

11 | RV Parks & Campgrounds

8 | Limited Service & Budget Hotels

5 | Motels

4 | Airport/Conference Hotels

3 | Casinos

2 | Vacation Rentals & Villas

Region

141 | Europe

16 | South America

15 | Oceania

13 | North America

2 | Central America

1 | Asia Pacific

1 | Africa

Category

180 | Housekeeping Software

114 | Hotel Maintenance Software

63 | Staff Collaboration Tools

29 | Mobile Ordering & Room Service

20 | Concierge Software

19 | Guest Surveys & Feedback

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Hotelier Rating

Excellent
179
Very Good
7
Average
2
Poor
0
Terrible
1

Property Size

  • X-Small (2)
  • Small (12)
  • Medium (50)
  • Large (58)
  • X-Large (56)

Country

  • Croatia
    Croatia
    (51)
  • Slovenia
    Slovenia
    (38)
  • United Kingdom
    United Kingdom
    (17)
  • Australia
    Australia
    (15)
  • United States of America
    United States of America
    (10)
  • Serbia
    Serbia
    (8)
  • Germany
    Germany
    (6)
  • Austria
    Austria
    (5)
  • Spain
    Spain
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Italy
    Italy
    (4)
  • Mexico
    Mexico
    (3)
  • Colombia
    Colombia
    (3)
  • Bulgaria
    Bulgaria
    (3)
  • Brazil
    Brazil
    (3)
  • Peru
    Peru
    (3)
  • Argentina
    Argentina
    (2)
  • Belize
    Belize
    (1)
  • Hungary
    Hungary
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Panama
    Panama
    (1)
  • Belgium
    Belgium
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Netherlands
    Netherlands
    (1)
  • South Africa
    South Africa
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (141)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (15)
  • South America
    South America
    (16)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

Stellar Productivity and Seamless Communication

Front Desk Manager from in Miami (United States of America)

Verified
3 months ago
Our experience with this product has been nothing short of exceptional, with a focus on user friendliness, effective communication, and outstanding customer support. Here's why our team finds it indispensable: 1. User Friendly Interface: One of the standout features of this product is its intuitively designed interface, making it remarkably...
Country United States of America
Front Desk Manager
10

A true asset to track & streamline hotel communication of cleaning, maintainance tickets, prevent oversights.

Owner from 10 to 24 room Boutique in Denver (United States of America)

Verified
3 months ago
The App/homepage is easy to grasp, even for non-tech savvy staff members. We love the colors and UI design of the app showing quickly which rooms are stripped, clean, ready to inspect, and DND rooms. We use the app for maintenance and lost items. The app promotes staff collaboration, reducing the need for phone calls, to streamline communic...
Country United States of America
Owner
Small Hotel
10

Best Hotel tracking system

Housekeeping Manager from 25-49 room City Center Hotel in Melbourne (Australia)

Verified
4 months ago
I love that it is Easy to use, efficient, its simplicity makes it easy to train other staff members. And i always find it to be Reliable.
Country Australia
Housekeeping Manager
Medium Hotel
10

The Flexkeeping APP and also the staff collaboration help a lot to develop ours staff and this was excellent

F&B Manager from 200 to 499 room Luxury Hotel in Zadar (Croatia)

Verified
4 months ago
This APP is very Easy -to learn and use Fast - Efficient for the maintenance for missing understanding with pictures
Country Croatia
F&B Manager
X-Large Hotel
10

Nice and easy

General manager from 50-74 room Boutique in New Orleans (United States of America)

Verified
4 months ago
User experience ! ! ! It’s really easy to navigate in this app. Makes productivity easy to analyze as a manager
Country United States of America
General manager
Medium Hotel
10

Very good support for the hotel

Assistant to the GM from 100 to 199 room Luxury Hotel in Porto Sa Ruxi (Italy)

Verified
4 months ago
The app is the best way to connect all the departments making easier every day tasks and improving the service we offer to the guests
Country Italy
Assistant to the GM
Large Hotel
10

Life changer

Deputy Executive Housekeeper from 25-49 room Luxury Hotel in (United Kingdom)

Verified
4 months ago
Clear instructions for room attendants that has improved housekeeping efficiency. Possibility on adding SOPs, videos with deep cleaning tasks, additional tasks and other relevant information to each room. The app has improved communication between reception, housekeeping, reservation and maintenance. Maintenance team can clearly see where t...
Country United Kingdom
Deputy Executive Housekeeper
Medium Hotel
9

Great tool for Housekeeping & Maintenance

Revenue Manager from 200 to 499 room Boutique in Berlin (Germany)

Verified
4 months ago
Thanks to flexkeeping, many processes have become much more effective. From organizing the cleaners in the morning to quickly unlocking the rooms, it's great!
Country Germany
Revenue Manager
X-Large Hotel
10

Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations

Front Office Manager from Hostel in Buenos Aires (Argentina)

Verified
4 months ago
Flexkeeping completely transformed our workflow which led to an 80% reduction in the workload, simplifying processes and massively lowering our stress levels!
Country Argentina
Front Office Manager
10

good cooperation, fast reaction on problems,

HSK manager from 100 to 199 room City Center Hotel in Zagreb (Croatia)

Verified
4 months ago
reducing of phone calls, excellent support sides Flexkeeping partner, better control over the tasks and rooms status, better cooperation bettween departments
Country Croatia
HSK manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Increased Efficiency and Productivity: FlexKeeping provides a streamlined and automated solution for hotel housekeeping operations. By utilizing its advanced features, hotels can experience a significant boost in efficiency and productivity. The system helps in task assignment, tracking, and communication, ensuring that housekeeping staff can complete their duties promptly and with minimal errors.

Question:

What differentiates this product or service from the competition?

Answer:

Enhanced Guest Satisfaction: With FlexKeeping, hotels can maintain higher standards of cleanliness and service. The solution ensures that rooms are cleaned and prepared in a timely manner, contributing to an overall positive guest experience. The real-time updates and coordination offered by FlexKeeping help in addressing guest requests promptly and especially when integrated to Bowo, leading to increased satisfaction and positive reviews.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Optimized Resource Management: FlexKeeping enables hotels to optimize their housekeeping resources effectively. Through intelligent task allocation and real-time monitoring, the solution helps in managing staff workloads efficiently. This leads to a reduction in operational costs, as hotels can deploy the right number of staff to meet demand, avoiding overstaffing or underutilization of resources.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 10 recommend
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Blanche de Saint jacob Head of Sales @ Bowo
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Yumiko Pagnoux Partner Associate @ Mews
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Damir Knezevic @ Hoteza
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Elizabeth Lewis Senior Partner Marketing Manager @ Mews
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Jonas Melzer Business Development Director DACH @ RMS Cloud
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Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

98%

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