GuestService - Operational Excellence

4.7 (2 REVIEWS)

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GuestService - Operational Excellence

4.7 (2 REVIEWS)

Unranked in Staff Collaboration Tools

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Ratings Summary

4.7
Excellent
Ease of Use
5.0/5
Customer Support
4.5/5
ROI
5.0/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, GuestService - Operational Excellence is the #13 most trending product in the Staff Collaboration Tools category (out of 53) and the #610 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About GuestService - Operational Excellence
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
This is what made us create the platform that all hoteliers dreamt about. With GuestService you can digitally track all the requests, measure their durations, enforce internal SLA’s, get realtime guest feedback with surveys and generate indepth reports.

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Capabilities

Task Management

Technical Complaints

Real-time Surveys

Reports

Analytics

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

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Success Stories

1

References

6

Featured Customers

Success Stories

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Guest Service doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

1 | Medium (25-74 room)

7 | Large (75-199 room)

19 | X-Large (200+ room)

Country

25 | Turkey

Type

15 | Resorts

11 | Luxury Hotels

7 | Branded Hotels

3 | City Center Hotels

2 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Hostels

Region

25 | Middle East

Category

28 | Hotel Guest Apps

6 | Mobile Ordering & Room Service

5 | Contactless Check-in

3 | Guest Surveys & Feedback

2 | Staff Collaboration Tools

More Products by Guest Service

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Hotelier Rating

Excellent
26
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (1)
  • Large (7)
  • X-Large (19)

Country

  • Turkey
    Turkey
    (25)

Region

  • Middle East
    Middle East
    (25)
9

Hotel Guest App

Sakar from 200 to 499 room Resort in (Turkey)

Verified
2 months ago
As the Guest Service Manager at a renowned beachfront property in Antalya, I am thrilled to share our experiences with our newly implemented hotel guest app, which notably includes an integrated survey feature. This digital innovation has significantly transformed how we interact with our guests, offering them unparalleled convenience while...
Country Turkey
Sakar
X-Large Hotel
10

Enhancing our review score

Quality Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
In my role as a quality manager within the hospitality industry, I have witnessed a remarkable transformation since integrating the SAAS hotel guest app platform into our operations. The real-time communication features have enabled our team to promptly address any quality concerns and guest feedback, ensuring that our commitment to service...
Country Turkey
Quality Manager
X-Large Hotel
  • 1

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Posts

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Integrations

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Support

Unverified

Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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