HelloShift (Staff)

4.6 (182 REVIEWS)

HTR Score icon
HT Score  
31 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HelloShift (Staff)

4.6 (182 REVIEWS)

Ranked 7 (out of 53) in Staff Collaboration Tools

Digitize your hotel with Staff Collaboration, Guest Messaging, Contactless Checkin, and Housekeeping in one app.

More than 50% of HelloShift’s reviews come from United States of America.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HelloShift (Staff) is the #21 most trending product in the Staff Collaboration Tools category (out of 53) and the #1074 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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31 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HelloShift (Staff)
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
Digitize your hotel to meet the new normal. HelloShift Staff Collaboration is a fan favorite with a simple integrated interface that feels like social media with notes, DMs, tasks, lost & found, readings, preventive maintenance, inventory, sales CRM, calendars, a wiki, and more! Because digital hotels are more than Staff, HelloShift also offers Housekeeping and Guest Messaging. WebChat is included with all subscriptions.

Capabilities

profile-empty-state.svg

HelloShift doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Housekeeping App

Housekeeping Software
With our quick and efficient Housekeeping Management app, see at a glance the status of all of the housekeeping tasks at your hotel or property. In one view, know which rooms have been assigned and prioritized, and which rooms still need to be assigned. Our quick and simple drag and drop functionality and the ability to bulk reassign rooms make housekeeping management problems a thing of the past!

PREMIUM ADD-ON

Preventive Maintenance App

Hotel Maintenance Software
Maintain rooms and assets with recurring checklists and custom inspections.

PREMIUM ADD-ON

Guest Messaging

Guest Messaging Software
HelloShift makes it easy for hotels to communicate with guests via text/sms. HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. Guests messages flow into HelloShift’s award-winning interface teams learn quickly and love to use. Artificial intelligence and other useful tools help hotels respond quickly and escalates conversations.

INCLUDED

Staff Collaboration

Staff Collaboration Tools
Connect your hotels with an integrated messaging platform teams learn quickly and love to use.

INCLUDED

Pricing

Pricing Available By Request

HelloShift has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Compare HelloShift to Top Alternatives

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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.

View top HelloShift alternatives
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Popularity by Segment

Size

2 | Small (10-24 room)

33 | Medium (25-74 room)

112 | Large (75-199 room)

28 | X-Large (200+ room)

Country

202 | United States of America

4 | New Zealand

2 | Belize

1 | Nigeria

1 | Puerto Rico

1 | United Kingdom

1 | Germany

Type

73 | Branded Hotels

68 | Boutiques

46 | Bed & Breakfast & Inns

25 | Luxury Hotels

22 | Resorts

17 | Motels

15 | City Center Hotels

10 | Extended Stay & Serviced Apartments

10 | Vacation Rentals & Villas

9 | Limited Service & Budget Hotels

7 | Airport/Conference Hotels

5 | Hostels

1 | RV Parks & Campgrounds

Region

202 | North America

4 | Oceania

3 | Central America

2 | Europe

1 | Africa

Category

182 | Staff Collaboration Tools

120 | Guest Messaging Software

59 | Hotel Chatbots

21 | Housekeeping Software

Hotelier Rating

Excellent
171
Very Good
21
Average
14
Poor
7
Terrible
0

Property Size

  • Small (2)
  • Medium (33)
  • Large (112)
  • X-Large (28)

Country

  • United States of America
    United States of America
    (202)
  • New Zealand
    New Zealand
    (4)
  • Belize
    Belize
    (2)
  • Nigeria
    Nigeria
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Germany
    Germany
    (1)

Region

  • North America
    North America
    (202)
  • Europe
    Europe
    (2)
  • Oceania
    Oceania
    (4)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)
10

Amazing Product

Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States of America)

Verified
2 years ago
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
Country United States of America
Group Sales & Service Manager
Large Hotel
10

Brilliant tool

Front Desk from 100 to 199 room Boutique in Phippsburg (United States of America)

Verified
2 years ago
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day workings.
Country United States of America
Front Desk
Large Hotel
7

It's very user friendly

from 100 to 199 room Resort in Folly Beach (United States of America)

Verified
2 years ago
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
Country United States of America
Large Hotel
10

Extremely efficient!

Supervisor from 100 to 199 room Boutique in Bakersfield (United States of America)

Verified
2 years ago
- Being able to reach guests directly and quickly! - That is integrates with our OS nicely! - Automatically stored info!
Country United States of America
Supervisor
Large Hotel
10

Easy communication amongst employees/guests

from 25-49 room in Coeur d'Alene (United States of America)

Verified
2 years ago
I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.
Country United States of America
Medium Hotel
10

Great Service For Hotel Staff

General Manager from 50-74 room Bed & Breakfast & Inn in Tucson (United States of America)

Verified
2 years ago
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
Country United States of America
General Manager
Medium Hotel
10

All inclusive web app

from 25-49 room Boutique in Hopkins, Stann Creek (Belize)

Verified
2 years ago
* Personable- there is always someone there to answer the questions or solve problems in a rather quick time frame. * Reliable- makes communicating with staff as well as customers an ease and the notification allows that we never miss a chat. *Accessibility- being a web service we are not limited by where we can access the app. nor are...
Country Belize
Medium Hotel
10

Easy to navigate and be Efficient

from 50-74 room Bed & Breakfast & Inn in Daytona Beach (United States of America)

Verified
2 years ago
Hello shift is very simple and straightforward it’s easy to navigate due to the simple layout. I never experience any issues it’s a great tool to keep us updated as a team.
Country United States of America
Medium Hotel
10

Love it

from 50-74 room Boutique in Chico (United States of America)

Verified
2 years ago
- Great cross-shift communicator - private messages and tasks very useful - app well designed - Very user friendly and a lot of the tools help out, even if not used every single day. -I love the reviews being posted on there!
Country United States of America
Medium Hotel
4

It is an ok system

Manager from 25-49 room Boutique in Williams (United States of America)

Verified
2 years ago
Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.
Country United States of America
Manager
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HelloShift communicates in between Departments of the hotel, providing a fast and effective way of communicating, putting the user experience at its core. Its guest-centric approach also relieves the hotel from all manual tasks so they can focus on the guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

HelloShift's integrated messaging platform puts all messaging and collaboration together in one place where they can be searched, viewed, and acted upon in a collaborative way by the entire hotel team.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With HelloShift, hotels will see an immediate improvement of the way they are communicating between Departments. The Communication becomes clear and easy to share which takes away stress for the teams and gives a more seamless experience to the guest.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
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CASEY WARD PRODUCT MARKETING MANAGER @ CLOUDBEDS
RecommendationAvatar
Audrey MacRae VP @ Maestro PMS
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
RecommendationAvatar
CASEY WARD PRODUCT MARKETING MANAGER @ CLOUDBEDS
RecommendationAvatar
Audrey MacRae VP @ Maestro PMS
Are you a consultant or vendor that recommends HelloShift? Leave a recommendation

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Support

Verified Support

HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

93%

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