INTELITY Guest Experience Management System (GEMS)

4.7 (31 REVIEWS)

HTR Score icon
HT Score  
30 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

INTELITY Guest Experience Management System (GEMS)

4.7 (31 REVIEWS)

Ranked 8 (out of 53) in Staff Collaboration Tools

Streamline day-to-day operations and elevate the guest experience with staff collaboration tools.

More than 50% of INTELITY’s reviews come from United States of America.

Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, INTELITY Guest Experience Management System (GEMS) is the #5 most trending product in the Staff Collaboration Tools category (out of 53) and the #205 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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30 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About INTELITY Guest Experience Management System (GEMS)
Founded in 2013 | Headquarters in California (United States) | 65 employees
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time. Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack.

Capabilities

A Fully Integrated Guest Experience

Digital Content Management

Digital Storefront

Guest Feedback

Device Management

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Fully Native Mobile Apps

Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.

INCLUDED

Smart-Room Tablets

In-Room Hotel Tablets
Our in-room hotel tablets give your guests unparalleled access to services and amenities without leaving the comfort of their room. Guests can access hotel and local information, request services, book reservations with popular amenities, explore digital menus, order food and beverages, and more. With our in-room hotel tablet, you can replace the printed compendiums and alarm clocks of the past with 24/7, on-demand digital access to the information modern travelers expect.

INCLUDED

Pricing

Pricing Available By Request

INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Compare INTELITY to Top Alternatives

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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

12 | Medium (25-74 room)

44 | Large (75-199 room)

27 | X-Large (200+ room)

Country

71 | United States of America

5 | Canada

5 | United Kingdom

3 | Saint Lucia

2 | Mexico

2 | Australia

1 | Brazil

1 | Maldives

1 | Jamaica

1 | Spain

1 | Vietnam

1 | Kuwait

1 | South Africa

1 | Greece

1 | French Polynesia

Type

49 | Luxury Hotels

40 | Resorts

32 | Boutiques

12 | Casinos

9 | Branded Hotels

6 | Bed & Breakfast & Inns

5 | City Center Hotels

5 | RV Parks & Campgrounds

4 | Limited Service & Budget Hotels

2 | Extended Stay & Serviced Apartments

1 | Hostels

1 | Vacation Rentals & Villas

Region

78 | North America

7 | Europe

4 | Central America

3 | Oceania

2 | Asia Pacific

1 | Middle East

1 | South America

1 | Africa

Category

62 | In-Room Hotel Tablets

59 | Hotel Guest Apps

39 | Hotel Keyless Entry Systems

31 | Staff Collaboration Tools

23 | Guest Messaging Software

19 | Contactless Check-in

2 | Hospitality TV

Hotelier Rating

Excellent
77
Very Good
10
Average
7
Poor
2
Terrible
2

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (12)
  • Large (44)
  • X-Large (27)

Country

  • United States of America
    United States of America
    (71)
  • Canada
    Canada
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • Saint Lucia
    Saint Lucia
    (3)
  • Mexico
    Mexico
    (2)
  • Australia
    Australia
    (2)
  • Brazil
    Brazil
    (1)
  • Maldives
    Maldives
    (1)
  • Jamaica
    Jamaica
    (1)
  • Spain
    Spain
    (1)
  • Vietnam
    Vietnam
    (1)
  • Kuwait
    Kuwait
    (1)
  • South Africa
    South Africa
    (1)
  • Greece
    Greece
    (1)
  • French Polynesia
    French Polynesia
    (1)

Region

  • North America
    North America
    (78)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (1)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (1)
9

Excellent System Integration and Digital Enablement for guests

CIO from 500+ room Casino in Las Vegas (United States of America)

Verified
2 years ago
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
Country United States of America
CIO
X-Large Hotel
10

Exceptional Service

Applications Administrator from 500+ room Resort in Ocala (United States of America)

Verified
2 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
Country United States of America
Applications Administrator
X-Large Hotel
10

The Most Patient Team !

General Manager from 100 to 199 room Boutique in Toronto (Canada)

Verified
2 years ago
Janice White and her team have been very amazingly patient. Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least. Whenever we had to time to work on issues, the team was always there and ready for us.
Country Canada
General Manager
Large Hotel
10

Patience and Attention to Details

Director of Operations from 100 to 199 room Boutique in Toronto (Canada)

Verified
2 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Country Canada
Director of Operations
Large Hotel
10

Effortlessly

Group Rooms Operations Manager from 500+ room Casino in Southbroom (South Africa)

Verified
2 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
Country South Africa
Group Rooms Operations Manager
X-Large Hotel
10

Great mobile solution to assist in improving guest experience.

Senior IT Director from 500+ room Resort in Horseshoe Bay (United States of America)

Verified
2 years ago
Being able to integrate multiple systems and creating a seamless mobile app for our guest. Having one mobile application and not requiring our guest and members to download multiple apps.
Country United States of America
Senior IT Director
X-Large Hotel
10

Extremely Helpful During Reopening Process

Director of Front Office from 200 to 499 room Boutique in New York (United States of America)

Verified
2 years ago
Extremely responsive and attentive during our reopening process after covid, which also coincided with a necessary system upgrade as we have used them since we opened the hotel 5 years ago. Their team flew out and heard our needs and implemented them into the new systems.
Country United States of America
Director of Front Office
X-Large Hotel
10

Great product and support

Miantenance manager from 100 to 199 room in (United Kingdom)

Verified
2 years ago
- The in room tablet gives a great and seamless guest experience - Gems is a vital tool for managing reactive jobs
Country United Kingdom
Miantenance manager
Large Hotel
9

Excellent Tech Tools to provide great service

General Manager from 100 to 199 room Luxury Hotel in Charlottesville (United States of America)

Verified
2 years ago
- Intuitive GEMS system for team member management - Keyless entry works great - Tablet + Mobile option works well for pushing messages to guests - Ability to cross-sell Resort experiences is fantastic - Many options can be controlled and done through the tablet or mobile (key, ordering, service requests, messaging, etc).
Country United States of America
General Manager
Large Hotel
8

New to Intelity

Guest Service Manager from 75-99 room Boutique in Keswick (United States of America)

Verified
2 years ago
We love the tracking and reporting ability of GEMS for our staff. Guests are also using our mobile check in function frequently.
Country United States of America
Guest Service Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.

Question:

What differentiates this product or service from the competition?

Answer:

Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
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Support

Verified Support

INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

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